Los Angeles High School

JONAH TRISTAN

Contact: 714-***-**** Email: *****.*********@*****.***

EDUCATION

University of California, Los Angeles Los Angeles, CA Bachelor of Arts, Political Science Expected graduation: December 2024 GPA: 3.959

Segerstrom High School Santa Ana, CA

High School Diploma August 2017 – June 2021

GPA: 4.8

WORK EXPERIENCE

TaxRise Irvine, CA

Client Care Representative July 2023 to September 2023

• Managed a high volume of client interactions through various channels including phone, email and live chat

• Assisted clients with tax-related issues, facilitating resolution and ensuring client satisfaction

• Collaborated with TaxRise team to streamline client processes, improve client support procedures and maintain a high level of client resolution

• Utilized CRM software and other tools to maintain accurate client records and track client interactions

• Consistently met or exceeded performance metrics, such as response times, issue resolution and client feedback City of Santa Ana, Office of City Manager Santa Ana, CA Administrative Intern June 2021 – September 2021

• Conducted research to assist in planning for City events including Moon Festival and Chicano Heritage Day

• Created Certificates of Recognition for the City and City Council Members to recognize various organizations

• Created flyers and handouts for community events and City website

• Assisted with creation and editing of City Council Member newsletters for publication on the City website

• Performed clerical tasks including filing and digital archiving of City documents City of Santa Ana, Office of City Manager Santa Ana, CA Student Intern June 2019 – March 2020

• Supported 2020 Census by providing outreach to over 5,000 City residents

• Summarized City's strategic plan

• Created social media campaigns for distribution on City Manager social media sites EXTRACURRICULAR INVOLVEMENT

UCLA Latinx Pre-Law Association Los Angeles, CA

Member September 2023 - Present

• Attended meetings to gain knowledge about careers in the legal field

• Participated in workshops on careers in law and annual conference Congressman Lou Correa – Young Congressional Leaders Program Santa Ana, CA Young Congressional Leader September 2020 – May 2021

• Attended monthly seminars on entrepreneurship, how government works, civic engagement

• Participated in discussions with local, distinguished elected officials to learn about public service AWARDS AND RECOGNITIONS

• UCLA Dean’s Honor List – Fall 2021 to present

• TaxRise Riser of the Week – August 2023

OTHER

Technical Skills: Proficient in Canva, Google Docs/Slides/Spreadsheet, iMovie, Microsoft Suite Interests: Public Policy, Political Science, Government, Law

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