Account Manager Phlebotomy Technician
Resume:
Trina Shaw
Wister, OK *****
*****.***********@*****.***
Dependable, Personable, and Professional.
Authorized to work in the US for any employer
Work Experience
Student Phlebotomist
Kiamichi Technology Center-Poteau, OK
February 2024 to March 2024
Phlebotomy Student performing venipunctures in an educational laboratory setting. Obtain blood draws and specimen preparation for walk-in volunteers. Natural gift in putting patients at ease and obtain adequate samples with minimal discomfort to volunteer patients.
Student experience in performing blood draws and educated in labeling specimens. Instructed in centrifuging specimens, and recording mechanical logs. Maintain a clean and tidy environment with knowledge of decontamination. Educates volunteers on process of venipunctures in a calm courteous manner. Also, explaining steps in other specimen collection.
Demonstrate methods of using straight needles as well as butterfly needles. Educated in understanding physicians' orders.
Instructed to match lab requisition forms to correct specimen tubes and properly label them. Educated in to package specimens for proper storage and transport to maintain successful sampling and results.
Strong attention to detail and the ability to work independently. Medical Secretary III
State of Oklahoma Department of Corrections-Hodgen, OK December 2021 to December 2023
Schedule, Reschedule or cancel Clinic and Outside Specialists Appointments, Follow ups, Surgeries and arrange Emergency Medical Transportation in Crisis Situations. Prepare Medical Records and Patient Transportation Packets. Obtain Radiology, Laboratory and Specialist(s) Reports.
Interact professionally with Dentists, Psychology Clinicians, Surgeons, Doctors and Nurses. Answer and route multiple calls, respond to emails, facsimiles and internal memorandums. Assist Patients with registration paperwork, respond to patient inquiries such as verbal/written communication. Provide Optician services such as Eyeglass Ordering, Fitting and distribution. Basic Clerical tasks utilizing Microsoft Word, Excel, PowerPoint, etc. Compose Weekly, Monthly Reports. Assist with Patient Care for several hundred patients. Comply with Audits, Safety Procedures and assist with other tasks assigned by management.
Business and Document Coordinator
Cavanal Services-Poteau, OK
July 2021 to September 2021
Account Manger to Large Law Firm based in Florida specializing in representing Financial Institutions with Residential Home Foreclosures.
Process all private legal correspondence to Law Firm and review Loan contracts and other banking files. Make corrections to any errors in documents and inform Law Firm with discrepancies. Maintain all flow of electronic documents and distribute them in highly encrypted software. Build a strong relationship with Client and maintain account retention. Commercial Lines Account Manager
Shore Insurance Agency, Inc-Poteau, OK
July 2016 to September 2020
Manage and Service a Large Commercial Book of Business Duties including but not limited to: Standard Policy issuance and policy service needs. Marketing New and Renewal Business for current clients.
Commercial Lines Account Manager
Cross Pointe Insurance Advisors, LLC-Fort Smith, AR 2011 to 2016
Manage and Service a Commercial Book of Business.
Duties including but not limited to: New Policy Issuance, Processing Renewals, Change Requests/Endorsements, Cancellations and Loss Notices. Other tasks include Issuing proof of insurance. Marketing Renewals and New Business. Educate Clients on their current policy, and recommend increased broader coverage.
Account Manager
Gregory Medical Clinic LLC-Poteau, OK
2010 to 2011
Medical Billing Account Manager
Submit electronic medical claims.
Miscellaneous nursing duties including taking patient vitals and updating their EMR. Also, assisting with minor surgical procedures and other duties as required. Inside Sales/Marketing Assistant
HMT/Enardo, Inc-Tulsa, OK
2008 to 2010
Standard Clerical work.
Organize and distribute incoming purchase orders and process all sales order confirmations. Overseer and processor of marketing reports, expense reports, and product line sales associate. Accomplishments: Promoted to Safety Team Lead in 2009. Account Manager/Executive Assistant/Licensing Coordinator Wilcox, Jones, & McGrath Inc-Tulsa, OK
2005 to 2008
Service and Manage a small Commercial and Personal Book of Business, handle miscellaneous administrative tasks. Licensing Coordinator duties include managing all Agency Appointments, as well as Producer and Agency Licenses. Executive Assistant to CEO. Education
National Certified Phlebotomist
Kiamichi Area Vo-Tech School - Poteau, OK
February 2024 to March 2024
Commercial Printing and Graphic Design Degree in Graphic Design Tri-County Technology Center - Bartlesville, OK
2001
Skills
• Oklahoma Resident Property & Casualty Producer Licensed since 2007
• Arkansas Non-Resident Property & Casualty Producer Licensed since 2011
• 12 Years of Experience in Commercial Insurance
• 1 Year of Experience in Personal Lines Insurance
• AMS 360
• Image Right
• Microsoft Office Products
• Excellent Customer Service
• Sales Driven
• Graphic Design
• Medical Billing
• DocSynergy (2 years)
• Phlebotomy
• Venipuncture
• EMR Systems
• Vital Signs
• Patient Care
• Medical Records
• Epic
• Specimen collection / processing
Certifications and Licenses
Insurance Producer License
Driver's License
June 2022 to June 2026
CPR Certification
December 2021 to December 2024
First Aid Certification
December 2021 to December 2024
Property & Casualty License
Certified Phlebotomy Technician
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