Customer Service Technical Support
Resume:
Amber Nielsen
Administrative and Business Operations
Canton, NY 13617
****.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Transcriptionist
Rev.com - Canton, NY
August 2018 to Present
Claim files to transcribe, I write in verbatim or non-verbatim depending on what’s required, send file for review, get paid for each file I complete.
Housekeeper
Independent Self Employment - Canton, NY
February 2016 to May 2021
I provided clients with respect and adhered to their needs, weather cleaning, runnings errands or both! I have a high attention to detail and pride myself in doing my best!
• Kept rooms stocked
• Prepared linens
• Served (meal breakfast lunch dinner)
• Disinfected (area or item rooms bathrooms counters equipment)
• Cleaned and organized hallways, restrooms, offices, stairwells, kitchen and bedrooms
• Removed waste daily
Customer Service Representative/Technical Support
Fused Solutions - Potsdam, NY
January 2011 to July 2018
Call center environment, I answered calls, emails or voicemails that came into my queue, I took notes and information of each customer and tried to help resolve customers issues. If not their case was escalated up to a higher level.
Education
Bachelor of Science in Accounting
Strayer University-Global Region - Canton, NY
January 2019 to Present
High school equivalency diploma in General Studies Continuing adult education - Norwood, NY
June 2016 to June 2016
Skills
• Tax Experience
• Transcription
• General Ledger Accounting
• Guest Services
• Office experience
• Computer hardware
• Organizational skills
• Computer skills
• Social listening
• Technical support
• Financial Report Writing
• Bank Reconciliation
• Financial Statement Preparation
• Pre-sales (4 years)
• Microsoft Windows (10+ years)
• Beauty general/sales (10+ years)
• Google Suite
• Mac OS
• Customer support
• Typing
• Microsoft Excel
• Customer service
• Medical terminology
• Microsoft Office
• Front desk
• Medical scheduling
• Database management
• DME
• Korean
• Journal Entries
• Research
• Supervising experience
• Editing
• Intake
• Final Cut Pro
• Marketing
• Logistics
• Administrative experience
• Senior care
• Live chat
• Payroll
• Business management (7 years)
• Microsoft Word
• DNS
• HTML5
• Social media management
• WordPress
• Human resources
• Copywriting
• E-commerce
• Google Docs
• Proofreading
• Bilingual
• Financial services
• Cleaning
• Data collection
• Clinical research
• Bookkeeping
• QuickBooks
• Accounts Receivable
• Accounts Payable
• Balance Sheet Reconciliation
• Databases
• English
• HIPAA
• Marketing (5 years)
• Advertising & public relations (4 years)
• Clerical experience
• Epic
• Word processing
• Basic math
• Data entry
• Administrative experience (7 years)
• Administrative & business operations (5 years)
• Account Reconciliation
• Blogging
• Budgeting
• Construction & extraction (3 years)
• Fact checking
Certifications and Licenses
Professional Certification in Customer Service
January 2011 to Present
Assessments
Medical receptionist skills — Familiar
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Highly Proficient
November 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Working with MS Word documents — Completed
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Data entry: Attention to detail — Completed
January 2022
Maintaining data integrity by detecting errors
Full results: Completed
Data entry: Attention to detail — Completed
January 2022
Maintaining data integrity by detecting errors
Full results: Completed
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Familiar
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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