Customer Support Representative

AYANA

BROWN

TX I ***-***-*S** I ***********@*****.***

Profnslonal Summary

Service-oriented Customer Support Representative

with

7+

years

of experience

in

contact

center operations ta/king

to

customers over phone, e-mail. online

chat or

social

media

to

resolve broad

range of

concerns. Offers strong

computer

skills

in

Word,

Excel and web-based applications

and

delivers

exceptional

communication with keen attention

to detail.

Multitasksand thinks critically and analytically

to

problem

solve

and

Produce

satisfied customers.

Skills

• • Data Excellent Entry Written and Verbal Communication

• Advanced Computer Knowledge

•

Complex

Problem-Solving

• Exception People Skills

Work History

Chateu.1o Rep,_~.

AT&T

•

Interpersonal

Skills

•

Detail

Oriented

• Time

Management

•

Innovation

•

Conflict

Resolution

• Enhanced customer satisfaction b . . .

Mar

• 2021 - Current

Resolved

technical issues

f y

Prov1d1ng

timely and

accurate

•

1

:t s:;e

resa1ution

:~u

comprehensiv~:S gr:

through

chat

suppor/emote

• Boosted

custa:er

retenr

•

ng and Prrorrtization

of multiple

cha roducts and

services.

T1<11n1ta1L-- • ion. maintaining a

Prof

. ersat,ons

wt

ess1ona1 and em

Teleperformance --

..

Pathetic tone

througho

.

• Improved custo • Ut

all

interactions.

h mer sat1sfact·

ardware issues

ion

by Providing

ti No

• Patientlyfisten~ t mefy

and

accurate

tech

.

v 2019

-

Mar 2021

• Navigat o and addres nrcaI support f

• Assisted~ :~ltiPle_

applications:~~

~~mPfex

customer

issues

or

various Software

and

eamhning • search soi · · •exas

Clent5ucc._s interna1 Processes Ut1ons

With ease

Humana in .

reducing ca11 wa.

. .

• •

it

times

ano

Maintained cus .

increasing ov

. .

reso,wng con tamer satisfaction .

erau

• H eff1c1ency

I cerns With

forw

e Ped large ·

vo1

•

aro-thinkin

:

•

Nov 20,5

- Nov

20

Multitasked t + customer Ch e,y

day

With a . . on address; 19

cha11enging

d:a:~nd1e diverse cu::

ano

emails

to

a~os1t1ve

attituoe

ano f ng

custorner needs •exas

Edu~lori

rnes.

mer neeos

in high

Wer

Questions ab Ocus

on custo

and

~Ofs Volume ca11 cent:rutyt

Products and :er

Coforador. satisfaction.

ce Pesett;n

.

'Vices.

echnica1

u • 9.

Prioriti;z;

n

1

versity

ng

tasks to k

eePupWith

ExPectee1

in

o

Coforae1 ec

2025

OSpr·

•ngs.co

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