Customer Service Representative
Resume:
Catrina Stewart
Experience Customer Service Representative
Shreveport, LA 71129
********@*****.***
I'm a mulit talented I have over 14 years of customer service experience and ova 9 years of medical experience and would be a great asset to any company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PCT (Patient Care Technician)
DCI - Shreveport, LA
January 2023 to August 2023
• Taking care of dailysis patients .
• Placing them on the machine for treatment and removing them from treatment once treatment has been completed.
Customer Service Representative
Alorica - Shreveport, LA
August 2021 to January 2022
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
• Assisted customers with a warm and professional attitude Walgreens
Shreveport, Louisiana - Shreveport, LA
March 2020 to November 2020
Checking out customer's, making sure the store is clean so they will have a great experience shopping and customer service experience
Assistant Manager
Family Dollar - Shreveport, LA
December 2016 to May 2017
manager with the daily operation of running the store duties such as counting all funds for armor truck pickup for the day, the setting of planograms and endcap and upcoming events and holidays, price changes, checking in vendor delivering products, watching surveillance camera, writing incident report, D-100 products damaged in-store
Assistant Manager
Burger King - Shreveport, LA
January 2015 to November 2016
Working management making the shift is ran smoothly and all funds are accounted for during shift, also counting inventory, closing shift and Daily close has been completed Customer Service Representative
Teleperformance - Shreveport, LA
2014 to 2015
Enrolling customer in the part D plan for the United Health Care Prescription Plan Customer Service Collection Representative
City Tele Coin - Bossier City, LA
2013 to 2014
Placing calls to inmate family and friends. Creating and providing technology, applications, products, and services to Law
Enforcement, Correctional Facilities, and the general public. Customer Internet Assistant
AT&T - Bossier City, LA
2012 to 2013
Successfully managed 40-50 orders at one time by being very organized and task oriented. Coordinated with customers and central office staff to troubleshoot problems that arise Customer Service Assistant
City Tele Coin - Bossier City, LA
2012 to 2012
Placing calls to inmate family and friends. Creating and providing technology, applications, products, and services to Law
Enforcement, Correctional Facilities, and the general public. Financial Service Representative
Century Link - Shreveport, LA
2010 to 2012
To assist delinquent customers to setup payment arrangements to prevent disconnection. Assisted in collecting payments via credit or debit and managed 90 calls a day restore service to customers. Customer Service Representative
Alltel \ Verizon Wireless - Shreveport, LA
2007 to 2010
Provided temporary on-line and on-site technical support, rolling out of lines and all remote testing of digital systems.
Provided technical solutions to questions concerning troubleshooting, patch downloads, translations and other switch related problems.
Customer Service Representative/ Technical Support US Support Company - Shreveport, LA
2006 to 2007
Assisting customers with service billing issues and complaints, while performing activities such as technical assistance and providing customers with alternatives for lowering their bill. Certified Nursing Assistant
Willis Knighton Medical Center - Shreveport, LA
January 2005 to July 2006
with patients their needs during the hospital stay. Cashier/ Sale Floor/ Price Team
Target - Shreveport, LA
2001 to 2005
Greeting customers, stocking and pricing the merchandise that will be mark down or sale items. Cashier/cook
Whataburger - Shreveport, LA
1996 to 1999
Prep and prepared the food, work drive thru and front register, count down for shift change and opening. Education
High school or equivalent in Biology
Northwestern Technical College - Shreveport, LA
May 1995 to May 1998
Skills
• Management (10+ years)
• Inventory (4 years)
• Scheduling (4 years)
• Cash Handling (10+ years)
• Customer Service Skills (10+ years)
• training (7 years)
• Merchandising (10+ years)
• Word (10+ years)
• Inventory Management (7 years)
• Cashiering (10+ years)
• Customer service (10+ years)
• Planograms (8 years)
• Assistant Manager Experience (5 years)
• Supervising Experience (10+ years)
• Store Management Experience (10+ years)
• Technical Support (10+ years)
• Recruiting (5 years)
• Leadership (10+ years)
• Writing Skills (9 years)
• Interviewing (10+ years)
• Retail Management (8 years)
• Pricing
• Data entry
• Typing
• Windows
• Microsoft Access
• Heavy lifting
• Documentation review
• Cash handling
• Technical support
• Supervising experience
• Clerical experience
• Customer service
• Computer skills
• Communication skills
• Typing
• Leadership
• Data collection
• Documentation review
• Medical terminology
• Cash register
Certifications and Licenses
Driver's License
CPR Certification
January 2023 to Present
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