Customer Service Part-Time

Summary

Self-motivated professional with a background of banking operations and administrative experience. Possess excellent written and oral communication skills. Adept at administering customer service functions; responding to questions and complaints promptly and efficiently. Strong analytical and reconciliation skills. Professional Experience

Mount Olive Baptist Church – Glen Allen, VA 2007 – Present Officer Administrator

· Manage day-to-day operations of church office.

· Greet visitors, answer telephone calls and take messages.

· Sort and distribute mail to the appropriate individuals.

· Maintain church’s calendar of events --In-house & Website.

· Prepare monthly birthday and calendar of events.

· Prepare bulletins and flyers for all church-sponsored programs.

· Prepare baptism, right hand of fellowship & baby dedication certificates.

· Maintain a complete and accurate record of church membership.

· Setup and maintain up-to-date database One-Call-Now roster.

· Prepare programs and type all church related correspondence.

· Schedule meetings and support all ministries as needed.

· Perform other duties and special projects assigned. Bank of America – Richmond, VA 2006 - 2007

Wholesale Setup Specialist

· Provided setup support for Brokers and Internal Account Executives.

· Processed data for new loan setups and audit loan documents.

· Add files to database or append data to exiting loans in database.

· Verified Broker licenses for specific states.

· Contacted Brokers for missing/incorrect documents.

· Prepared and mailed disclosures for approved loans and renewals. SunTrust Mortgage – Richmond, VA 2002 – 2006

Mortgage Loan Specialist

· Audited conventional portfolio and agency loans.

· Verified documents using document checklist and standard pend guidelines.

· Maintain database of approved and pend loans.

· Identified loans for missing documents and retrieved missing documents from outside vendors.

· Cross-trained and coached new employees as required. Bank of America – Richmond, VA 1998 - 2002

Credit Product Specialist

· Supported management in compiling and closing loan requests and renewals.

· Acted as liaison between applicant and Commercial Loan Service Center (CLSC).

· Coordinated issuances of Letters of Credit and other related issues.

· Reviewed and resolved delinquent loans.

· Maintained loan portfolio database.

· Monitored monthly financial reports to identify referral opportunities. Allison D. Roldan

9532 Kennedy Station Terrace ● __Glen Allen, Virginia 23060 ● __(804) 767- 9562 ● __adroldan54@ gmail. com Knowledge of Microsoft Word, Excel, Publisher, PowerPoint, Outlook, and Internet Applications Bachelor of Science in Business Education

Morgan State University, Baltimore, MD

EDUCATION

Prepare 250 - 300 bulletins for worship services weekly. Maintain database filing system for approximately 1,200 members. Maintain One-Call-Now roster database for approximately 300 members. Reviewed 75 - 100 electronic mortgage loans. TECHNICAL SKILLS

References upon request.

Accomplishments

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