Product Owner Research Consultant

Contact

***************@**.***

www.linkedin.com/in/

christinechristopherson (LinkedIn)

cc-ux.com/ (Portfolio)

Top Skills

Miro Collaboration Platform

Product Design

Workshop Facilitation

Certifications

AI in UX/UI Design

Design Workshop Facilitation

Certified Scrum Product Owner

(CSPO)

Certified Usability Analyst

Design Accessibility

Christine Christopherson

XD Research Consultant Certified Usability Analyst Greater Hartford

Summary

As an XD Research Consultant at Orion Innovation, I lead research activities to inform strategy and design approach for various clients. With over 10 years of experience in UX strategy, research, and design, I have delivered user-centric solutions for enterprise web and SaaS applications across various domains and industries. I am a Certified Usability Analyst, a Certified Scrum Product Owner, and have recently completed a course on AI in UX/UI Design. I use tools such as Figma, Miro, and EnjoyHQ to conduct user interviews, data synthesis, and outputs of findings and recommendations. I am passionate about understanding user needs, behaviors, and motivations, and translating them into actionable insights and design directions. I also enjoy collaborating and communicating with team members and stakeholders to ensure the alignment of research and design objectives and outcomes.

Experience

Orion Innovation

XD Research Consultant

July 2022 - Present (1 year 11 months)

New York, New York, United States

- Led research activities to inform the strategy for the redesign of Bank of New York's payments platform.

- Activities included conducting user interviews, data synthesis and analysis, and presentation of findings and recommendations.

- Deliverables included a Miro research board, personas, comparative analysis, and a UX strategy deck.

Clients: BNY Mellon, Rheem, Liquid Web

EY

Lead UX Researcher

May 2020 - June 2022 (2 years 2 months)

Page 1 of 4

New York, New York, United States

- Responsible for planning and conducting user research activities to support EY's globl tax platform.

- Built a research library including personas, usability test plans, moderator guides, journey maps, and readout presentations.

- Synthesized research and insight developments and communicated findings to team members and stakeholders.

Christine Christopherson, LLC

Senior UX Consultant/Research & Design

August 2016 - May 2020 (3 years 10 months)

New York, United States

Streamline Social

- Designed a pre sales tool for the midwest's largest furniture retailer, ArtVan.

- Sales associates can quickly search product inventory, pricing, and delivery availability through a modern UI.

JOOR

- Designed a performance dashboard for JOOR, giving luxury brands visibility into the total value of orders, orders in various states of completion, top selling styles, and top grossing retailers.

MyComply

- Designed onboarding UI for SaaS app that helps companies manage training and compliance for contractors and employees.

JustProtect

- Designed SaaS Cybersecurity management platform for Just Protect, which helps regulated enterprises 100% assess the risk of their vendors by streamlining the assessment cycle and automating the entire process. GetLoci

- Designed crypto/digital asset exchange platform for GetLoci, a globally trusted payment network and global marketplace for sending, receiving, and trading digital assets and securities.

Cybersight

- Designed flows and UI screens for Cybersight’s RansomStopper Enterprise cybersecurity application, which prevents, detects, and stops ransomware attacks in real-time.

Page 2 of 4

IBM

Digital Experience Strategist

August 2015 - August 2016 (1 year 1 month)

NY, NY

- Led re-design of business and industry pages for IBM.com Analytics website. Christine Christopherson LLC

Digital Strategist/UX

October 2014 - August 2015 (11 months)

Brooklyn, NY

IBM, New York, NY

• Built Axure prototype for IBM Healthview patient portal app. Key flows included scheduling an appointment, reward incentives, and finding a doctor/ location.

LOWE PROFERO, New York, NY

• Led content strategy and UX for redesign of B2B site businesshealth.kaiserpermanente.org

Razorfish

Associate Experience Director

January 2014 - October 2014 (10 months)

New York, NY

TE CONNECTIVITY

- Led research and usability testing initiatives for TE Connectivity

- Conducted simultaneous remote usability testing across three countries while overseeing multiple vendors for in-language moderation and translation of testing materials

Havas Worldwide

Associate Creative Director, UX

June 2012 - January 2014 (1 year 8 months)

New York, NY

IBM

- Responsible for leading a multi-disciplinary agile team tasked with working on initiatives to showcase IBMs social business capabilities by using IBM’s social business product suite:

- Led redesign effort of IBM’s content registration forms, resulting in a 100% uptick in online conversions

Page 3 of 4

Isobar

Senior User Experience Designer

June 2010 - June 2012 (2 years 1 month)

Boston, MA and NY, NY

FIDELITY INVESTMENTS

Redesigned Fidelity’s portfolio analysis tool to help customers better understand their retirement portfolios

J.P.MORGAN CHASE

Designed an interface allowing brokers to move among multiple financial management screens without losing data or client context EMC

UX Lead and Front End Developer

May 2001 - June 2010 (9 years 2 months)

Education

Framingham State University

BA, Communications · (1991 - 1995)

Page 4 of 4

Contact this candidate