Team Lead Software Engineering

Alma Manga - Gerez

Personal Info

Nationality: Filipino

Address: Doha, Qatar

Phone number: +974-****-****

Email Address: ********@*****.***

Visa Status: Working Visa (Transferable)

Availability: Immediate

Objective

Secure a responsible career opportunity to fully utilize my technical and management skills for the organization's growth and to enhance my knowledge about new and emerging trends. Relevant Work Experience

Accenture, Inc. APPLICATION DEVELOPMENT SPECIALIST 09/2004 - 12/2016 Taguig, Metro Manila Software Engineering Team Lead Philippines

Experienced in handling different ITIL Management services: TECHNICAL MANAGEMENT PRACTICES

A. PROJECT MANAGEMENT/MEASURING AND REPORTING

As a Software Engineering Team Lead, created a Project WORK/TASK Plan using PWA tool.

Delegated to project members based on the Task Plan and monitored it via touchpoints through daily meetings ensuring all tasks were monitored and controlled based on the allocated budget. If timelines are not met, ensure the gaps are identified and translated to coaching points to help the team better meet timelines moving forward.

Arranged KT schedules with the counterparts for the Functional, Kick-off meetings and reservation of rooms to ensure that all the training proceeded as scheduled.

Generated/updated reports and submitted a daily status report to the Project Manager, Account Lead, counterparts, and all project members.

B. SOFTWARE DEVELOPMENT / CONTINUAL IMPROVEMENT- Oracle Developer/Analyst and Support.

Built, customized, and reviewed codes, functional and technical design, and performed unit testing using Oracle technology.

Fixed defects through demonstration of investigation skills. The investigation is mostly anchored on the knowledge of the system design and then analyzing the code behind the program.

Created user manuals and documents all the best practices in the development area.

Created automation scripts to shorten the time of transaction and reporting processes. C. GENERAL - RISK MANAGEMENT

Performed project risk management by anticipating and updating the currency of risks and those risks that have become issues.

Managed those risks and issues by tracking them and then making sure that there was an action plan and that the action was being coordinated with the relevant parties and escalations as needed. D. SOLUTION MANAGEMENT/MEASURING AND REPORTING

As a Solution Manager/Solution Matter Expert, handled Projects and Service Improvement demand in a solution development capacity of InterSpec Application System.

Reviewed Project Work Orders by performing the impact analysis, reviewed designs, high-level estimates, and provided estimates to Project Managers.

Exposed to different Application Maintenance activities, attended CAB (Change Approval Board) – for project/release gate/exit meetings, decided if go or no-go, ensuring all changes were met with high-quality standards to prevent/minimize defects.

Assists team members with the Monthly Application Maintenance for any issues they encounter.

Created, reviewed, and approved designs, codes, and test scripts delivered within the development area using Oracle technology.

Helped develop team members through coaching by providing them with knowledge transfer, ensuring and gauging their readiness to do support.

Updated the runbooks timely and reviewed them for completeness and accuracy to the most commonly encountered issues.

Provided support on complex incident/problem resolution in the solution area by analyzing them and creating a solution based on the analysis.

Liaised with Project Managers and Functional Teams to discuss and review project-related requirements, solutions, and estimates.

Provided support on issues in Application Design work and escalated any unresolved issues

Attended incident tickets/service requests raised by the system users and any queries from Delivery Management onshore.

Coordination with the counterparts for any queries within the development area with the use of the ADT tool.

SERVICE MANAGEMENT PRACTICES

A. INCIDENT AND SERVICE REQUEST - SERVICE LEVEL MANAGEMENT

Ensuring all incidents/service requests met with their respective SLAs with high-quality solutions by adhering to the development standard set in the project using Remedy Tool.

Migration of source codes into different environments, storing of source codes into PVCS with the version label by Software Configuration Management, and maintaining of database schemas.

Created and modified user accounts/roles, and system configuration.

Created runbooks that will be used for the team members as their guidelines in supporting incidents and service requests logged by users in the System Maintenance Support area. B. PROBLEM MANAGEMENT

As a Problem Manager, consolidated re-occurring incident issues to generate Permanent or Workaround solutions.

Created Workaround and Permanent Fix solutions in the System Maintenance Support area.

Created weekly/monthly reports, and discussed them through meetings with the Problem Managers for each system solution area.

Christ the King College COLLEGE DEAN OF COMPUTER SCIENCE 06/2017 - 12/2019 Calbayog, Samar School Administrator

Philippines

KNOWLEDGE/PLANNING MANAGEMENT

Upgraded Computer Laboratory facilities, the program has now 82 new computers with 2 servers as a replacement for the old computers.

Upgraded classrooms, and now already have big LED monitors.

Upgraded internet to Fiber Optic cable and installed WIFI.

Created a new Computer Science Curriculum as per CHED standards.

Created SWOT Analysis and generated a Program Strategic Plan.

Created Faculty Development Plan, School Improvement Plan, OBE program syllabus based on the new curriculum.

Created an OJT manual based on the Ched Memorandum Order No. 104 series 2017.

Coordinated plans and initiatives directly to the School Administrators- VP of Academic Affairs / President.

Ensures all faculty members of the program are actively participating in PSITE - Philippine Society of Information Technology Educators annual conventions, seminars/training, and other IT organizations.

Purchased new books for the teachers and in Library for students’ learning usage.

Teach major Computer Science subjects such as C++, System Analysis and Design, ICT, Computer Workshops, Data Structures and Algorithms, Business Intelligence, Human-Computer Interaction along the school administering tasks.

Conducted seminar for Oracle BI Publisher (Cloud Computing).

Actively participated during enrollment, student/faculty, and executive meetings, and to different school activities.

Managed faculties and students in the Computer Science Department through meetings, and coaching staff/students for any queries they may have like innovations, designs, programming, or any issues they may have encountered.

Fujitsu Computer Products, Phils. SYSTEM ENGINEER 02/1998 - 02/2002 Laguna, Metro Manila System Administrator

Philippines

DEPLOYMENT/SYSTEM MAINTENANCE MANAGEMENT

Experienced in the GLOVIA System implementation, maintenance/support used in manufacturing Hard Disk Drives (HDD) from end to end, Production Planning to Logistics (Product Delivery) application system functionalities.

Made General Purchase and General Ledger Database.

Daily monitoring of GLOVIA System free space and usage by checking the Oracle midnight processes if all are successfully generated using UNIX.

Created/updated user accounts/roles in Glovia system.

Backup system data using UNIX if there were problems during the backup midnight process and if there were requests from the superior.

Daily backup of GLOVIA System data from Server to DAT-Tape using UNIX.

Supports users in the printing of Stock Ledger from GLOVIA System using UNIX if there are any delays in printing.

Installation of Scope & Rhythm Systems and troubleshoot system problems.

Troubleshooted and checked problems for transferring data from Milacl to Scope System & from MILACL to GLOVIA System.

System testing and implementation of new and updated functions of GLOVIA System.

Provided education to users for GLOVIA System functions.

Provided countermeasures on system issues as requested by users.

Imported and generated new and updated functions of GLOVIA System.

Assists users in performing their monthly jobs in Glovia System.

Modified shell scripts for batch processes.

Created computer location MAP of the manufacturing using VISIO.

Installed and troubleshooting Operating Systems, Microsoft Office, and network configuration to various computer terminals in the manufacturing.

Handled PC Security, Fixed Assets for Computer Peripherals

Created and updated manuals of GLOVIA system that will be used in educating users.

GLOVIA System support in Planning, Production Control, Purchasing, Warehouse, Manufacturing, Logistics, and Shipping Sections.

Made Cognos reports requested by GLOVIA users.

Made daily, weekly, and monthly monitoring reports of Delayed Purchasing system transactions.

Acquainted with CMMI Level 5 quality procedures and BS7799 safety procedures.

Person-In-Charge (POC) in ISO-14001 Environmental Standard. Other Relevant Work Experience

Capital Trading Co. Project Secretary 05/2021 - 01/2024 Doha, Qatar Full-Time

SALES AND OFFICE ADMINISTRATION MANAGEMENT

Prepared the Pre-Qualifications and Material Submittals as per request by the contractor.

Performed Sales Orders and purchase requests, checking the item cost, and stock availability via SAP system.

Performed the Quotations as per request by the clients for the Retail and Project team.

Daily monitoring of Delivery Notes and ensuring all the Delivery Notes are well managed by daily saving them into the project repository and then filing the green copies into the file box.

Prepared the Sales Return transactions of the sample items returned by the clients to the company.

Prepared the country of origin and warranty letters as per request by the clients.

Prepared the Proforma Invoice as per request by the Financial Manager.

Requested to the manufacturers the product technical data sheets, test certificates, ISO or quality management certificates, inquiries about prices, material availability, and other relevant documents as requested by the clients.

Daily monitoring of the retail and project quotations and performed the monthly reports used in the monthly meeting.

Prepared the Local Purchase Orders for the system license renewal, server upgrade, and other equipment or tools needed in the business operations.

Managed the office supplies well by performing the monthly inventory of stationery, printer toners/cartridges, ribbon, kitchen supplies, and toiletries and performed the purchase orders ensuring the availability of items whenever it is needed.

Requested quotations from the manufacturers by coordinating with them, inquiring about the item prices, availability, and ordering as per request by the retail and project team.

Prepared the Vendor Application Requests by providing all the details, and necessary documents required by the prospective clients.

Prepared the HR and Circular memorandum by composing them and sending emails to all concerned teams.

Prepared the Warning Letters, and other admin/project letters as per request by the management.

Managed the Exit Clearance for employees taking on leave or permanent exit.

Arranged the monthly meeting invites to the Retail and Project Sales Executives; and visitors from the manufacturers when necessary.

Managed the Daily and Monthly Attendance, and Leave Reports and sent them to the superiors.

Managed the registration of new employees to the Attendance system website and in the Attendance Punching machine.

Reported the issues to Waseef Customer Service if there were any problems with the ACs, water, slide doors, and other facilities in the Showroom and to the customer service for elevators.

Point of coordination between the Projects team and other departments.

Managed the company vehicle by updating the master list timely and monitoring the expiry date of Estimara and Insurance, ensuring all the vehicle users would sign the monitoring sheet before using and when returning the vehicle, estimara, and key.

Managed and handled the vehicle maintenance, by recording all the maintenance expenses of company vehicles and warehouse forklifts used in the business operations.

Prepared the yearly vehicle maintenance report and submitted it to AGM.

Prepared the monthly billing of Karahma, Vodafone, and Ooredoo reports, ensuring that it will be submitted on time before the due date.

Performed other duties that may be assigned by the Assistant General Manager, Retail and Financial Managers, and Project superiors.

Secretary to the Assistant General Manager, Finance and Retail Managers, and in the Project team. Innov8 LLC Administrative Officer 01/2021 - 04/2021 Doha, Qatar Part-Time

OFFICE ADMINISTRATOR

Performed all admin jobs including invoicing clients, creating contracts, company presentations, spreadsheets, and reports.

Managed the expenses, invoices, billing, payments, banking, and journal entries for petty cash transactions using Quickbooks.

Created posts and updated social media accounts of the company.

Chased payments and liaised with clients.

General IT admins.

Managed the emails and respond to inquiries from clients when necessary.

Managed the reconciliation of statement fees and payments by filing and recording them through Quickbooks.

Managed the documentation by adding and updating the required documents on the company Sharepoint library.

Managed the company documents by filing and organizing them into the filebox.

Managed, and prioritized all the tasks that my superior had assigned. AM7 Computer Shop MANAGER 10/2002 - 02/2005

Sampaloc, Metro Manila Proprietress

Philippines

BUSINESS/SERVICE CONFIGURATION MANAGEMENT

Experienced managing a computer shop, computer setup (hardware and software).

Assembled and troubleshoot computers.

Computer software installation.

Designed, installed, and configured network/ ISP.

Provided training for the staff in troubleshooting and software installation.

Provided setup and installation document procedures.

Provided operation document standards for the staff.

Handled Financial and Operation Management.

Automated Technology, Phils. LOGISTICS COORDINATOR 04/1997 - 12/1997 Laguna, Metro Manila

Philippines

ASSET/INVENTORY MANAGEMENT

Experienced as a material handler and supervising production lines for an Industrial company.

Supervised operators to different lines by monitoring the production output, helping and coaching team members if there was an incident that would incur issues/risks to the operation.

Made daily Work-In-Process (WIP) inventory and input it into the PROMIS System and directly reported it to the Manager through meetings.

Made weekly and monthly reports from the Production Output in the line.

Made Forms and Purchase Orders for the materials that will be used in the production line

Assists supervisors, managers, and members from different production lines with any requests they may have in the production operations.

Education

University of Cebu BACHELOR OF SCIENCE IN COMPUTER ENGINEERING 06/1992 - 10/1996 Cebu City

Philippines

Christ the King College BACHELOR OF ARTS IN BIOLOGY 06/1991 - 10/1992 Calbayog City, Samar

Philippines

SKILLS

TECHNICAL / System Programming IT Management Services PL/SQL Full Incident Management Full

PRO-C Full Service Request Management Full

SQL/MYSQL Full Problem Management Full

C++ Full Solution Management Full

UNIX Full Risk/Isssue Management Full

SHELL/JAVA SCRIPTING Ful Service Configuration Management Full Cognos Full IT Asset Management Full

Retail Management System Full

InterSpec System Full

Glovia System Full

Microsoft Office Full

Windows Operating System Full Technical Management Services Oracle Forms Full Project Management Full

ORACLE CLOUD BI PUBLISHER Professional Software Development Full ORACLE HCM Professional

SAP Professional

Wordpress Professional

HTML/CSS Professional

Networking (TCP/IP) Professional

Visual Basic in Excel (VBA) Professional

Certifications

Microsoft Certified Professional (MCP)

Oracle Global Human Resources Cloud 2016 Certified Implementation Specialist Trainings

Onshore Training

SIMATIC IT InterSpec System (Netherlands, Europe) Full Local Trainings

ORACLE

HCM Cloud Global Human Resources Full

HCM Cloud - HCM Extracts & BI Publisher Full

HCM Cloud – Reporting and Analytics Full

R12.x Oracle Receivables Management Fundamentals Full R12.x Oracle Payables Management Fundamentals Full R12.x Oracle General Ledger Management Fundamentals Full R12 E-Business Suite Essentials for Implementers Full Oracles Sales Cloud Full

Oracle Retail Forms Development & Standards Full

Oracle Retail Batch (PRO-C) Development & Standards Full Oracle Retail PL/SQL Development & Standards Full

NET-CENTRIC

Java Professional

INTEGRATION TOOL

DevOps Professional

TESTING TOOL

Worksoft Certify Essentials Professional

PSITE (Philippine Society of Information Technology Educators) Information Security Full

Technopreneurship and Design Thinking Professional PSITE CONVENTIONS

Annual Regional Assembly

Annual National Assembly

PSITE National Conference

References

Capital Trading Co, Md Shafiqour Rahman +974-****-**** ******@**************.**

Christ the King College Paulette Cagomoc Manaog +63-917-****-*** ***************@*****.***

Accenture, Inc. Lizel Margallo German +63-966-****-*** *****.*.******@*********.***

IBM Solutions Delivery, Inc. Alvin Arpon +63-917-****-*** ************@*****.***

Contact this candidate