Customer Service Office Manager
Resume:
MICHELLE
PHILLIPS
CONTACT
Joplin, MO *****
**************@*****.**
S K I L LS
• Homework assistance
• Provider order placement
• Homeless support
Detail oriented by maintaining and
creating individual files and observations
and assessments
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• Customer Service
• Patient services and registrations
• Insurance verifications
• Professional phone and in person skills
P R O F E SSIONAL S UMMARY
Skilled in offering top-notch abilities in managing employess, coordinating appointments, and assisting with personal hygiene needs,observing and charting special needs assessments, all office duties including maintaining detailed records, insurance verification,and customer service needs. Dedicated to giving every client personalized physical and emotional support. WORK E X P E R I E N C E
Early Head Start Child Care Partnership Joplin, MO Contracted Home Provider
St John'S Hospital Joplin, MO
Pre-Registration and Bedside Registration
University Park Inn & Suites Pittsburg, KS
Office Manager
Walmart Joplin, MO
Customer Service Manager
• October 2004 - Current
• Identify signs of abuse and maltreatment and reported findings to appropriate authorities.
• Engage with children and families in conversation and activities to provide emotional support. Perform routine lesson plans and goal setting for families as well as home visits and daily assessments charting and documenting milestones.
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Work with the families with children with developmental delays to connect them with programs such as Will's Place, First Steps, and Leffen Center to identify and receive appropriate services
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• Provided a safe and cleaning learning enviroment for the children
• February 2002 - October 2004
Educated patients about potential risks and contraindications of prescribed medications if they were not listed properly prior to any procedure .
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• Pre-registered patients before procedures and any testing Obtained insurance information from patients and verified coverage in both commercial and Medicaid/Medicare and obtained any precertifications needed for the procedure or hospital stay
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• Identified both in network and out of network coverage and any discount available to the patient Assisted the medical staff by doing Bedside Registrations in both the Emergency Room and in Labor and Delivery departments by obtaining all current information required and any signatures and insurance verifications or precerts needed prior to proceeding with care.
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• Upheld HIPPA laws and procedures
• March 1998 - February 2002
Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.
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• Addressed customer inquiries and promptly resolved complaints. Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
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• Registered guests and processed their payments
Ordered any inventory needed for the hotel functions such as toiletries, bedding, breakfast supplies,etc
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• July 1992 - March 1998
• Coordinated and oversaw new customer service team member training sessions. Developed collaborative resolutions with both customers and cashiers to successfully solve complex problems and complaints.
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Studied company products and services to maintain relevant knowledge and deliver top-notch service
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.Made sure all cashiers out registers throughout the store had proper change and bills accessible. E D U C ATION
Associate of Arts - Child Development
Council For Professional Recognition (CDA Council), Washington, DC High School Diploma
Faith Christian Academy, Joplin, MO
• verified and counted each indiviual till as they were opened prior to shift and at the end of each cashier's shift.
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Manged both front end and back end cashiers and made sure they received their proper breaks and lunches
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Overseen both layaway and return departments and paying attention to detail to make sure nothing was lost or misfiled
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• Maintained observations and wrote both semi annual and annual evaluations
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