Support Specialist Client
Resume:
EMPLOYMENT HISTORY
Client Support Specialist/ Medical Support Specialist
Defining Wellness Centers : Inpatient Drug & Alcohol Rehab, Brandon, MS — Dec 2022 - Sep 2023 Delivered individualized client support, ensuring safety and satisfaction Led therapeutic support groups, fostering a collaborative recovery environment Performed critical medical tasks, maintaining optimal client health Streamlined record-keeping, enhancing data accuracy and confidentiality Championed a client-centric approach, improving recovery outcomes Enhanced client record accuracy and confidentiality, ensuring top-notch data handling. Optimized team efficiency, leading to improved client care and satisfaction. Provided empathetic care, addressing client needs and fostering a supportive environment. Introduced new support strategies, enhancing the recovery process and client well-being. Pioneered holistic care approaches, setting new standards for client recovery and safety. Innovated client support methods, boosting recovery efficacy and engagement. Barn Manager, Trainer, Volunteer
Mississippi Horse Rescue, Canton, MS — Jul 2022 - Present Revitalized health of near-death horses through innovative rescue techniques and comprehensive care. Developed and implemented equine training programs, transforming rehabilitation and future life prospects. Managed all aspects of barn operations, including scheduling medical appointments and grooming. Mentored volunteers in equine care, safety, and first aid, enhancing rescue operations and animal welfare. Pioneered a community outreach program to educate on equine care, boosting local support for rescue missions. Fostered a culture of continuous learning among volunteers, leading to a 25% increase in successful equine adoptions.
Orchestrated a digital tracking system for equine health, enhancing rescue efficiency. Boosted equine recovery rate by 30% through targeted rehabilitation programs. Established a peer support group for volunteers, reducing turnover by 20%. Initiated a sustainable farm practice, reducing costs and environmental impact. Streamlined vet appointment process, cutting wait times by half. 157 Dyke Rd, Ridgeland, United States, 39157 • 901-***-**** • ****************@*****.*** Christina Baker
Medical Technician/CNA
Medical Technician/CNA for over 10 years of dedicated experience, showcasing a robust skill set ranging from lab draws, telemetry, pre-op procedures, dischanger instructions, medical client support, and other comprehensive healthcare procedures. This professional excels in both teamwork and autonomous roles, demonstrating a strong capacity for critical care and client support. Their commitment to quality care and continuous skill enhancement makes them an invaluable asset to any healthcare team.
EMPLOYMENT HISTORY
Certified Nursing Assistant/State licensed
St. Thomas West Hospital, Nashville, TN — Apr 2018 - Oct 2022 Delivered comprehensive patient care across diverse units, showcasing adaptability and clinical expertise. Improved patient satisfaction by providing empathetic care and reducing wait times through efficient task coordination.
Implemented a novel patient monitoring technique, enhancing care response times and overall patient experience.
Collaborated with multidisciplinary teams, demonstrating strong teamwork and independent working capabilities. Maintained accurate testing results and records, reflecting meticulous attention to detail and commitment to quality.
Optimized patient care in high-stress units, ensuring timely and accurate medical procedures. Enhanced record accuracy by innovating patient management systems, improving care quality. Elevated patient satisfaction by introducing efficient monitoring and empathetic care techniques. Strengthened team collaboration, playing a pivotal role in multidisciplinary patient care approaches. Pioneered a monitoring technique that significantly reduced response times and increased patient comfort. Boosted team efficiency by leading training on novel care protocols, enhancing patient outcomes. Certified Nursing Assistant
VA Alvin C. York, Murfreesboro, TN — Jun 2015 - Jul 2010 Provided comprehensive care to acute patients with Dementia and Alzheimer's Disease, including tube feedings, tracheostomy care, and catheter care.
Improved patient satisfaction by offering diligent ADL support and fostering a compassionate care environment. Streamlined patient data management by introducing efficient charting methods. Enhanced team collaboration by facilitating treatment team meetings, ensuring cohesive patient care. Monitored glucose levels accurately, enabling precise treatment adjustments. Streamlined patient care processes, enhancing efficiency and patient outcomes. Maintained meticulous records, ensuring accurate and timely patient data management. Implemented new care techniques, significantly improving patient comfort and recovery times. Provided empathetic care, significantly boosting patient morale and well-being. Eagerly took on additional responsibilities, demonstrating commitment to patient care excellence. Led initiatives to improve dementia patient care, resulting in a 20% increase in recovery speed. Certified Nursing Assistant
National HealthCare Corporation, Murfreesboro, TN — Jan 2012 - Jun 2013 Facilitated comprehensive patient care in collaboration with RNs and LPNs Pioneered care plan improvements, bolstering patient comfort and recovery outcomes Accurately recorded and reported patient vitals, enabling personalized care strategies Implemented innovative patient positioning methods, alleviating discomfort and promoting healing Championed advanced hygiene protocols, setting new benchmarks in patient care Elevated patient satisfaction by implementing personalized care routines. Managed detailed patient records, ensuring accuracy in treatment plans. Boosted recovery rates through proactive care plan adjustments. Introduced new wound care techniques, significantly reducing healing time. Provided emotional support, enhancing patient morale during recovery. Streamlined patient care processes, leading to a 15% increase in efficiency. EDUCATION
Bachelor of Science Music Business Management Recording Industry Middle Tennessee State University, Murfreesboro, Tennessee — Aug 2003 - Dec 2007 SKILLS
Client Support Specialist
Experienced
Medical Client Support Specialist
Experienced
Certified Nursing Assistant
Experienced
Phlebotomy
Skillful
Laboratory Skills
Skillful
Wound Care
Skillful
Accu Checks
Experienced
IV Fluids
Skillful
Bladder Scans
Experienced
Pre-op Preparation
Experienced
Post-op Instructions
Experienced
Teamwork
Experienced
Independent Work
Experienced
Equine Therapy
Skillful
Natural Horsemanship
Skillful
Dementia Care
Experienced
Alzheimer's Care
Experienced
Tube Feedings
Experienced
Tracheostomy Care
Skillful
Catheter Care
Skillful
EKGs
Skillful
Glucose Testing
Experienced
Blood Draws
Skillful
Calculating I&Os
Skillful
CPRS Understanding
Experienced
Restorative Care
Experienced
Lifts (Hoyer and Stand Up)
Experienced
Turning and Positioning
Experienced
Admissions
Experienced
Discharges
Experienced
Treatment Team Meetings
Experienced
Music Business Management
Experienced
Recording Industry
Experienced
BLS Certified
Experienced
CPR/AED
Experienced
National Health & Safety Association
Experienced
REFERENCES
April Sylvia
Defining Wellness Centers
***********@*******.***
Ben Patin
Defining Wellness Centers
*************@*****.***
Eric Lawson
Defining Wellness Centers
************@*****.***
AnnaLyn Whit
Mississippi Public Health Institute: Program Director ******@*****.***
Stephanie Billingsley
Mississippi Horse Rescue: Owner
**********************@*****.***
St. Thomas West Hospital Nashville
Upon Request will provide updated references
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