Customer Service Machine Operator

KA'NEISHA HARRIS

****************@*****.*** 334-***-**** 101 CONE DRIVE, SELMA, AL 36701

Summary

Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills

Listening skills

Customer assistance and interaction

Team collaboration

Office supplies ordering

Call routing

Appointment confirmation

Cash transactions

Meeting arrangements

Email and telephone decorum

Effective planning

Oral and writing communication

Microsoft Office

Recordkeeping

Correspondence typing

Administrative skills

Administrative support

Experience

Machine Operator

08/2019

Seoyon E-Hwa Interior Systems Alabama LLC Selma, Alabama

Inspect parts

Operator Machine

Cashier

05/2017 - 06/2019

Sally Beauty Selma, AL

Helped customers find specific products, answering questions and offering advice.

Helped customers update accounts, sign up for new services and take advantage of special offers.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Trained new team members in cash register operation, stock procedures and customer service.

Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.

Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

Worked closely with front-end staff to assist customers.

Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.

Office Assistant

01/2017 - 05/2018

Wallace Community College Selma Selma, AL

Strengthened traceability, developing organization systems for contracts, records, reports and agendas.

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

Produced professional and error-free letters, presentations and spreadsheets.

Received and screened high volume of internal and external communications.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Managed reception and lobby area, greeted visitors and responded to requests for information.

Supported clerical needs including taking messages, scanning documents and routing business correspondence.

Tracked office stock and maintained inventory in neat and organized fashion.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Filed and retrieved records to support business needs and boost team productivity.

Assisted with administrative tasks, including filing, and answering phones

Created and updated spreadsheets to document

Created PowerPoint presentations used for business development.

Dispersed incoming mail to correct recipients throughout office.

Assistant

05/2016 - 08/2016

Dallas County Police Department Selma, AL

Organized personal and professional calendars.

Handled incoming and outgoing correspondence, including mail, e-mail and faxes.

Set up and maintained physical and electronic filing systems.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

Organized conference room space and materials for internal and customer meeting, took notes, and distributed meeting meetings to support executive needs.

Front Desk Receptionist

05/2016 - 08/2016

New Hope Summer Camp Selma, AL

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Handled payment processing duties and provided customers with receipts and proper bills and change

Entered all data into Excel

Set up and maintained physical and electronic filing systems

Produced and distributed team newsletters, email updates and other forms of communication

Handled incoming and outgoing correspondence, including mail, email, and faxes

Education and Training

Associate of Science: Basic Classes

George Corley Wallace State Community College - Selma Selma, AL

High School Diploma

05/2016

Dallas County High School Plantersville, AL

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