Pharmacy Technician Customer Service
Resume:
SHERRY
GUENTHER
***********@*****.***
Rock Hill, SC 29730
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Dependable Job Title effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Accomplished and certified Pharmacy Technician with over Number years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety- oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. PROFESSIONAL SUMMARY
Walmart Pharmacy - Certified Pharmacy Technician
4875 Old York Road Rock Hill, SC • 09/2011 - Current WORK HISTORY
Answered incoming phone calls and addressed questions from customers and healthcare providers.
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Completed paperwork, entering prescription and insurance or billing information into patient profiles.
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Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
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SKILLS
• Prescription Filing
• Drug Inventory Control
Manual and Automated
Medication Dispensing
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• Quality Assurance and Control
• Patient Confidentiality
• Updating Medication Histories
• Team Collaboration
• Managing Prescription Refills
• Advanced Math Skills
• Cash Register Operations
• Drug Storage Procedures
• Pharmaceuticals Mixing
• Pharmacy Operations
York Technical College
Rock Hill, SC • 05/1991
Associate Degree : Health And
Human Science
Northwestern High School
Rock Hill, SC • 06/1989
Diploma: General Studies
EDUCATION
Relevant Coursework: [Subject]
& [Subject]
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Professional Development:
[Subject]
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Extracurricular Activities:
[Activity]
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[Student Organization or Club
Name] Member
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CERTIFICATIONS
CPhT - Certified Pharmacy
Technician
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• First Aid/CPR Certified
• Licensed Job Title - Timeframe
American Red Cross - Medical Laboratory Technician South Point Blvd Charlotte, NC • 12/1991 - 02/2010 Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
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Stocked, labeled, and inventoried medication to keep accurate records.
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Reviewed and verified customer information and insurance provider information.
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Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
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Maintained proper drug storage procedures, registries, and records for controlled drugs.
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Communicated directly with doctors offices via telephone, fax and email.
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Maintained drug inventory levels by ordering necessary medications and supplies.
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Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
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Followed safety protocols to maintain safe and secure laboratory environment.
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Prepared laboratory samples for analysis and performed data entry for accurate reporting.
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Prepared reagents and solutions, making readily available during testing for convenience.
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Trained and supervised new laboratory staff to improve skills in laboratory procedures.
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Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
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Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
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Utilized various medical laboratory equipment to conduct tests and analyses.
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Participated in laboratory audits and assessments to maintain compliance and improve results.
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