Data Entry Customer Service

**** ****** ** ******** ** Orlando, Florida *****

Phone: 407-***-****

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my Receptionist, Customer-Service, Data Specialist experience in a challenging environment to achieve the corporate goals.

QUALIFICATION SUMMARY

Strong knowledge in all the areas of customer service/receptionist/Data Special including bars, restaurant, hotel and professional businesses. Excellent relationship building with customers, very reliable and professional person. Strong leadership skills capability to motivate and manage staff to accomplish result Expert in Marketing, planning, expense control and training.

WORK HISTORY

Modis - Tempt agency case ( BNY MELLON). Start date 05/202*-**-**** . Hired permanently with BNY MELLON Company 04-2022-Current. Job Postion: shareholder specialist. Incoming calls addressing shareholder questions regarding there funding account. Such as there Account status, Account activity, transaction activity address updates, phone number changes, online question, online access. shareholder Postion also requires you to do financial transactions and processing. Helping shareholders or broker dealer with participants contributions, distribution, exchanges. Having the ability to navigate and Work with multiple systems at once . Data entry, multi tasking Responses fast, efficient and accurate etc.

AppleOne Case ( loyal resources). Start Date 04-202*-**-****. Job duties- On Boarding Specialist. Data entry, setting up candidates to start government projects throughout the state. Obtaining, all the necessary credentials, tax forms, I9, direct deposit, and accurately putting in personal information etc. Orlando Behavior Health

March 26th 2018-March 2021

Job Position: E-Force Lead, Insurance Verification Specialist / Lead.

Duties: Transferring patient’s insurance & Rx benefits over to the provider’s before patient’s scheduled appointment. Maintaining the chat answer provider’s /office’s question’s that they may have. Inputting new patient information and insurance into the system. Making phone calls to patient’s or insurance company’s if needed. Applying un apply credits and checking patient’s balance Etc.

Volt Workforce Solutions / case: Orlando Behavior Health.

Job Position: Data Entry Specialist.

Duties - Entering and updating patients' information into one system and transferring it to another system. Submitting patient’s information in a timely matter for provider’s before patient’s appointment time. Hired permanently as of November 2019 with Orlando Behavior Health.

Contemporary Staffing Solutions / Case: AON

October 2018 – December 2018 (Temp)

Job Position: Customer Service Rep. (Open Enrollment Health Insurance for Tyson food company for their employees.)

Duties – Answering inbound calls in an office setting, updating information (HIPPA), explaining the difference in the medical plans that’s being offered by their employer, reading all benefits, answering any questions the employee may have, enrolling employee in there medical plan step by step, reading verification script, if employee speaks another language I would call an interpreter for assistants etc.

Kelly Service/ Case# SeaWorld Corporate office.

April 2018 – October 2018 (Temp)

Job Position: Customer Service inbound calls in an office setting.

Duties- scheduling, booking, updating, billing, giving indebt details on all theme parks, answering any questions the callers may have and taken escalation calls etc.

Dialog Direct

September 2016 — April 2018

Dialog direct is a third-party company for health insurance Working for Dialog direct gave me the opportunity to expand my knowledge in the medical field I had the opportunity to work for United health care & Horizon Blue Cross Blue Shield I worked for open enrollment, PDP, customer service I learned about medications, health plans, how to navigate different systems such as Nasco, TPX, OLI, Microsoft etc.

Duties: Assisting members enroll into medical or prescription Plans, verifying insurance, updating member’s information, billing, adjusting claims, verifying benefits, help finding in network provider, verifying copays, deductibles, coinsurance, account receivable, setting doctors’ appointments, help with benefits Eligibility etc.

Contact Am

March 2016 – September 2016

Job Position: Customer Service Rep.

Duties: Receiving Inbound calls helping members set up long distance services, putting members through verification, updating information, making sure information is up to date and answering any question the members may have about the services.

ETourandTravel

January 2015 — March 2016

Job Position: Receptionist/Customer Service/Sales Rep

Duties: Sale Vacation packages, giving knowledge on Vacations in Florida, hotels and theme parks and giving knowledge on timeshare, Processed billing and payment statements, Data Entry, provided timely customer service, answered incoming calls and making outbound calls.

FX Promotions Makeover-essentials: Management training program

November 2014 – January 2015

Job Position: Receptionist/Sales Rep.

Duties: Answering phones, setting up interviews, interviewing potential candidates for the position, training, building new employee, collecting money, innovatory counting etc...

EDUCATION

Penn Hill Senior High School –Penn Hills, PA Diploma: 2007

Phone: 407-***-****

Email: ***************@*****.***

Contact this candidate