Project Manager Customer Service

RESUME

Haseena Banu. M Email **-***********@*****.***

NO- 73/29, Contact no: 807-***-****

Lathuraam street,

Mount Road,

Chennai–600002

PERSONAL DETAILS:

Name : Haseena Banu. M

Date of birth : 26-10-1984

Sex : Female

Nationality : Indian

Religion : Islam

Marital Status : Married

Languages Known : English, Tamil, Hindi & Urdu.

OBJECTIVE:

To manage a production environment wherein I can apply my theoretical and practical knowledge, to fulfill the needs of the company and to learn more to develop myself. COURSE

INSTITUTION YEAR PERCENTAGE

BSC (Computer Sciences) Anna Malai University 2005 70% (CGPA) 12th (physics, chemistry,

math)

Fathima Matriculation School 2001 65%

10th Fathima Matriculation School 1999 70%

PROFESSIONAL EXPERIENCE:

TEVATEL (Nidoos Tech solutions) October 2023 To April 2024 (Designation: Project Manager ) Roles & Responsibilities:

Plan and Develop the project ideas.

Create and lead Dream Team

Work closely with Team on planning and reviewing activities

Monitor project progress and set deadlines

Preparing monthly PPT to management and weekly Report as well

Coordinate with developer team for the project assigning.

After completing the project have to assign onboarding team for training to customer .

Ensure customer queries and assign support person to resolve the issues

Evaluate project performance and deliver smooth on timeline WRITER INFORMATION MANAGEMENT SERVICES –August-2022 – Present (Designation:Senior MIS Executive) Handling Pan India 8 Zones

Roles & Responsibilities:

Managing incoming calls and customer service inquiries

Proficient in excel, word, outlook, and access

Strong project management and organizational skills.

Identifying and assessing customers’ needs to achieve satisfaction

Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Customer Email to be respond on time and resolve the issues.

Submit daily MIS report to head office

Escalate the high level customer escalation to the operational head

After delivery upload POD in Magento & ERP and close the order as deliver in daily basis AAHAA Stores Pvt Ltd - November 2017 -April 2019 ( Designation:Senior operation Executive cum Assistant Manager in logistic ) Handling Pan India warehouse for 5 region Roles & Responsibilities:

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs to achieve satisfaction

Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Customer Email to be respond on time and resolve the issues.

Submit daily MIS report to head office

Escalate the high level customer escalation to the operational head

After the product dispatch follow up with courier for deliver

After delivery upload POD in Magento & ERP and close the order as deliver in daily basis

Follow with warehouse person and push them to dispatch the product on dailybasis

Coordinate with purchase team for the product for customer be received on time

GRN & INVOICE the product to dispatch the material from warehouse

Stock auditing on monthly basis and report with summary to logistic head

Courier bills to be check and debit the amount for undelivered / lost orders KMS PLAST WORLD - March 2016 - October 2017

Roles & Responsibilities:

Coordinating the sales team by managing schedules

Documenting and following up on important actions and decisions from meetings.

Handling customer support team (10) members

Resolving customer query & handling high level escalation matrix

Technical issue in product has to be resolve within 24 hr TAT

Maintain the data in excel

Coordinate with purchase team for the product for customer be received on time

Keep records of customer interactions, process customer accounts and files on daily basis Iberry Technology - January 2013 to 2016 February - (Designation: Sales Coordinator) Roles & Responsibilities:

M to M communication

Handling customer support team (10) members

Resolving customer query & handling high level escalation matrix

Technical issue in product has to be resolve within 24 hr TAT

Maintain the data in excel

New India Hosting -January 2009 to 2012 December- (Designation: Front office Receptionist)

Roles & Responsibilities:

Take care of incoming and out going calls,

Maintain data in excel

Arrange the board meeting hall weekly once

Fix the meeting and inform to CEO

DECLARATION

I here by declare that the above said information are true and correct to the best of my knowledge and belief.

Yours Sincerely,

Haseena Banu .M

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