Patient Service Phlebotomist, Former CFO, assistant to CEO

*** ***** ***** *********** ** *****/ 423-***-**** / **********@*****.***

Nikisha D. Sexton

Professional Experience

Phlebotomist-Float – PathGroup, Inc. (6/25/2023 - Present)

Job Description:

Phlebotomist Floater under the direction of the area supervisor performs daily phlebotomy activities of the Patient Service Center (PSC) or In-office Phlebotomy (IOP) accurately and on time. Phlebotomist Floater works assisting with coverage of client locations as needed. Travel is required. The person in this position interacts with the client, patients, and other PathGroup personnel in a professional and courteous manner and performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

●Ready to travel to a client assignment within a designated region with short notice.

●Greets customers appropriately. Treat all customers in a courteous manner.

●Ensures all field phlebotomy and PSC specimens are collected accurately and on time.

●Collects specimens according to established procedures. Properly explains in a clear but courteous manner the process of the venipuncture (blood drawing) and or other specimen collection (ex. urine or fecal) as required. Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process

●Disposes of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies. Disposes of contaminated sharps, in accordance with applicable laws, standards, and policies.

●Completes requisitions accurately.

●Enters patient, specimen, insurance, or billing information into the computer. Requires attention to detail to maintain a high level of accuracy. Communicate with clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc.

●Researches test/client information utilizing lab computer systems.

●Matches laboratory requisition forms to specimen tubes. Label, centrifuge, split, and freeze specimens as required by test order.

●Package specimens for transport. Stores specimen sample according to required temperature, places samples in appropriate collection container/ tube, accurately labels, follows different procedures as outlined by specific protocol deemed necessary for transport to maintain integrity of the specimen. Demonstrates proficiency of proper collection methods and proper processing of all specimens.

●Maintains required records and documentation.

●Maintains daily records and all appropriate PSC/IOP Phlebotomy logs.

●Assist with compilation of monthly statistics and data.

●Performs basic clerical duties, i.e. filing, faxing, and preparing mail. The person in this position is required to perform electronic data entry.

●Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs Monday for the week prior or as directed by management.

●Demonstrates organizational commitment.

●Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.

●Utilizes time appropriately. Capable of maintaining fluctuating patient flow.

●Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.

●Answer the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

●Performs duties in an independent manner.

●Communicates pertinent information/issues to supervisor, manager or group leader for resolution.

●Contributes to a positive work climate and to the team effort of the department and company.

●Ensures facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.

●Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.

●Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety. Exercises all laboratory safety precautions and adheres to lab procedures as stated in procedure manuals.

●Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.

●Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

●Proficiency in various medical specialties (Oncology, Nephrology, Gastroenterology, OB/GYN, Family Practice)

Bartender/Server – The Upper Bank (04/01/2024 – Present) Part time

Greet customers with a smile and professionalism as soon as they enter.

Order all various drink/food combinations using the ALOHA computer system.

Recommend and Prepare drinks for customers at the bar as well as the service bar for drinks going out to the tables.

Promote events that were scheduled to bring in extra customers.

Handle all employee and To Go Orders

Provide great customer service during the shift.

Kept bar clean and tidy throughout the shift.

Restock beer coolers throughout the evening

Assist in the kitchen with running food and washing dishes when needed

Clean the bar in its entirety after closing with help from the rest of the staff.

Handle cash drawer and provided change for servers as needed.

Bartender/Server – Fireside Bar & Grille (03/01/2021 – 09/30/2023) Part Time

Greet customers with a smile and professionalism as soon as they enter.

Order all various drink/food combinations using the bars computer system.

Preparing drinks for customers at the bar as well as the service bar for drinks going out to the tables.

Promoted events that were scheduled to bring in extra customers.

Answered phone and handled all Togo orders.

Provided great customer service during the shift.

Kept bar clean and tidy throughout the shift.

Restocked beer coolers throughout the evening

Assisted in the kitchen with running food and washing dishes when needed

Cleaned the bar in its entirety after closing with help from the rest of the staff.

Handled cash drawer and provided change for servers as needed.

Reason for leaving: Bar was sold and closed down.

Delivery Driver – E&M Logistics/FedEx (10/01/2022 – 06/23/2023)

Job Description: Responsible for the loading and unloading of delivery trucks. Perform vehicle inspection before and after every daily route. Secured all packages safely inside the truck to prevent damages. Maintained delivery log for pickup and delivery of products to various locations.

●Experienced and reliable Delivery Driver with experience driving delivery vehicles with a maximum load of 10,000 lbs.

●Has a proven track record of on-time, error-free deliveries and pick up requests.

●Provides excellent customer service, ensuring retention and referrals.

●Experienced in FedEx Software and applications as well as working with a team to ensure complete customer satisfaction

●Sort all packages and load trucks efficiently prior to running daily delivery routes.

●Drive Company Vans or Box Trucks.

●Lifting packages up to 50+ lbs and manipulating packages up to 150 lbs without assistance.

●Properly use all equipment to assist in lifting heavy packages.

●Interact with customers and ensure quality customer service.

●Use excellent problem solving skills to correct and/or eliminate any problems.

Reason for Leaving: Loved this position but I had to find another position that provided benefits and better pay due to my divorce.

Chief Financial Officer/Business Management- Charles White & Associates, Chattanooga TN. (12/2014-09/30/2022)

●The liaison for all subsidiary companies within the State of TN and all Surety Affiliates.

●Customer Service Contact for all escalated Company Issues.

●On call 24 hours a day for any Complications within our Company, the contracted Surety Companies or any of our subsidiaries.

●Responsible for Budgeting and Financial Planning for Eight Subsidiary Companies located in different parts of the State of TN.

●Monitored, Processed and tracked all Legal paperwork and contracts that binds Surety Company to any and all bonds written within the State of TN.

●Co-written and updated Legislation to protect the Bonding Industry in the fight against Bail Reform.

●Spoke at Legislative Conferences in Washington D.C. and educated many other business owners across the country, regarding Bail Reform and its effect on the Bonding Industry.

●Processed monthly reports for all Open Liabilities for nine Judicial Districts in the State of TN for Surety Companies to ensure Account Reconciliation.

●Processed and Maintained Semi Annual Reports for all 27 Counties within the nine Judicial Districts to be delivered to each Clerk of Courts.

●Communicate with Judges and Court Clerks on a daily basis on Case Statuses.

●Communicate with Local and State elected officials to maintain a positive relationship with lawmakers, Senators and State Representatives.

●Train all new agents on all aspects of reporting new Bonds to the Surety Company.

●Process and manage all reporting of Bonds with all of our Subcontractors within the State of TN.

●Responsible for depositing very large amounts of cash at the time of Sub Contractor Reporting.

●Maintain all financial obligations for the four different companies in separate areas of the State of TN.

●Responsible for all IRS obligations at the State and Local level for all subsidiary companies across the State of TN.

Reason for Leaving: The owner of the Business retired and sold all of the individual companies. I was given the opportunity to buy the company but was not interested in Owning a business in the Bail Industry.

Phlebotomist/Lab Technician – Spectrum Laboratories- Floater/Various Medical Provider Offices/, Chattanooga TN (1/2009 – 8/2011)

●Collect blood and other various specimen samples for Lab testing.

●Responsible for the processing and preparation of various specimens for Lab testing.

●Customer Service via front desk and over the phone to answer any questions from Patients, Doctors Offices and Insurance Providers.

●Answered Phone Calls regarding Critical Lab results on all Accounts.

●Collected Co-pays from patients depending on their Insurance Benefits.

●Entered and verified all Insurance Providers on every Patient Account to ensure correct and timely payment for services.

Reason for Leaving: Left this position to attend school full time.

Education

Chattanooga State Technical Community College, CHattanooga TN (August 2011 - December 2014)

Associates of Science, Nursing

Sullivan North High School, Kingsport TN (1994-1998)

References

Kristi Reed 423-***-****

Kenny Elwood 423-***-****

Rhondel Thacker 423-***-****

Further information will be provided upon request.

Contact this candidate