Customer Service Social Media
Resume:
Ilona Mendez
Miami, FL *****
******************@***********.***
Work Experience
Owner/Operator
La Rumba cruises / cashier Ace hardware / Middle point marina - San Juan, PR February 1993 to September 2017
Motivated bilingual English language Spanish language Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
SKILLS
• Customer Service
• Cash handling
• POS systems
• Scanner operations
• Sales
• Social media marketing
• Event coordinator
• Cash drawer balancing
• Credit and cash transactions
• Customer assistance
• Cash register operation
• Closing deals
• Event sales
• Social media marketing
• Phone sales
• Event planner
• Guest service
• Tours
• Group events
EXPERIENCE
Cashier/Customer Service Representative, Ace Hardware, March 2019-Middle Point Marina, current /FL
• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Helped with purchases, locating items and signing up for rewards programs.
• Inspected store products for damage and obtained item replacements for customers.
• Answered customer questions, provided store information and directed customers to designated store areas.
• Processed refunds for worn, damaged and broken merchandise. Managing Director, LaRumba cruises, May 1993-May 2017San Juan Puerto Rico, Pr • Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
• Met individually with employees to offer feedback and insight on job performance after careful review.
• Managed primary account relationships, exceeded client satisfaction standards and met servicing obligations.
• Contributed to professional development of client staff through effective training and mentorship.
• Improved profit margin[Number]% by sourcing new vendors and negotiating favorable contracts.
• Managed staff, financials and key performance indicators to facilitate business operations.
• Recruited, hired and trained employees on operations and performance expectations.
• Established strong client relationships to drive business development. Education
High school diploma
Skills
• Event Planning
• Communication skills
• Bilingual
• Sales
• Cash handling
• Inside sales
• Cash register
• Front desk
• Sales
• Leadership
• Hospitality
• Negotiation
• Events management
• Marketing
• POS
• Business Development
• Outside Sales
• Computer skills
• Customer service
• Retail sales
• B2B sales
• Direct sales
• Guest services
• Sales Management
• Customer relationship management
• Spanish
• English
• Time management
• Communication skills
• Supervising experience
• Hospitality (5 years)
• Tour and travel agency (5 years)
• Social media management
• Salesforce
• Microsoft Office
• English
• Bilingual
Languages
• Spanish/ English - Fluent
Certifications and Licenses
Driver's License
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