Computer Technician Technical Support
Resume:
Chris Mackey
Winters, TX *****
*************@*****.***
Work Experience:
Owner/Manager
Self-Employed - Winters,TX June 2019 to Present
Provide computer, networking, wireless, and camera support to individuals and businesses.
Helpdesk Technician/Computer Technician
Ector County ISD - Odessa, TX
August 2018 to May 2019
Provide technical/phone support for computers, promethean boards, projectors, Wi-Fi, laptops, tablets, phones, and networking devices.
Technology Supervisor/Computer Technician
Western Texas College - Snyder, TX
September 1999 to October 2015
Provide technical support for nearly 600 computers in Windows 95, 98, 98SE, Me, 2000/2003/2008 Server, 2000 Client, XP Home/Pro, Vista Business/Ultimate, Windows 7 Pro/Ultimate/8.x, MAC OS X 9/10 and higher with WordPerfect software and Office 97/2000/XP(2002)/2007/2010/2013.
•Various networking activities such as installation of patch panels, distribution racks, switches, UPS devices, RJ45 network jacks, installing/repairing/replacing CAT5e cable, fiber, fiber trays on a LAN/WAN system with Microsoft Windows Server NT4/2000/2003/2008/2012.
•Repair/replace any/all hardware components within a computer.
•ITV classes as well as being responsible for contacting instructors and technicians in Reg. 14/15/17.
•Provide troubleshooting over the phone and via email.
•Documented work with various help desk ticketing systems.
•Maintain/install analog/digital/IP phones with related software and billing.
•Purchase software/hardware & all related documents/service agreements for the entire campus including agreements with Dell, Microsoft, McAfee, and Adobe.
•Perform clerical work, filing, answering phones, operating office machines (copier, printer, scanner, fax, typewriter), resolving complaints, issues, hiring/termination of employees, managing budget, purchase orders, quotes, and follow-up all transactions.
Education
A.S. in Computer Science
Western Texas College - Snyder,TX May 2007
Contact this candidate