Customer Service Representative
Resume:
Lynelle Crawford
Exceptional Work Ethics
Hagerstown, MD
*****.****@*****.***
Customer Service Sales; Call Center; IT Professional Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service representative with 20+ years client interface experience; IT; troubleshooting; virtual devices;remote devices;Solving complex problems;workstation; configuration and hardware. Motivated customer service representative with over 15 years retail experience; In a fast-paced environment.Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Reliable customer service representative with a proven track record in demanding sales and account management environments. Core Strengths Conflict resolution Strong organizational skills practical skills; Creative problem solver; Developed listening skills; Excellent communication skills Customer service oriented;Execution of floor set and visuals Proficient with handling large sums of money Energetic work attitude Courteous demeanor Enthusiastic developer of good Energetic work attitude; MS Windows proficient fast learner with a wide range of experience. Work Experience
IT Support Analyst-Customer Support
Cerner Corporation
March 2022 to Present
Answer calls and assist with hospitals around the world, help assist nurses, Physicians identify onsite and remote. Resolve issues; hardware/computer/application related. Onsite IT team, Using different systems to help troubleshoot freezing, session cleanups, lock accounts, Hidden accounts, issues with logging on and updating credentials;Changing usernames and passwords; Unlock accounts remote and onsite clients.Log incident numbers.Receive calls and respond to clients once a ticket is created. CSR/Call Center Supervisor
American Woodmark Corporation-Winchester VA
April 2017 to February 2022
Answer an average of 80 calls per hour, work Closely with Home Depot, Lowe's and contractors from across the world from beginning to end. Assist with layout design, work with logistics on any issues that may occur during the delivery process. Work closely with the customer with any related issues due to any type of damage upon cabinetry arrival. Work on replacements orders related to warehouse damage or delivery damage.
Senior Customer Service Specialist
First Data
December 2013 to January 2017
Answer and average of 80+ calls for 3 different alliances; Bank Of America; Wells Fargo, PNC and high risk
merchants, go over contracts, billing, terminal tech issues.Know how to deal with merchant related complaints and turn them into positives.
Customer Service Sales
FedEx Office - Washington, DC May 2007 to March 2011 Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Organized weekly sales reports for the sales department to track product
success.Described product to customers and accurately explained details and care of merchandise.Provided an elevated customer experience to generate a loyal clientele. Received multiple reviews acknowledging my level of
dedication to excellent customer service. Guaranteed positive customer experiences and resolved all customer
Complaints.
Account Manager
Sir Speedy -
Arlington, VA October 1999 to February 2006
Implemented marketing strategies which resulted in 12% growth of customer base.Successfully acquired an average of Organized weekly sales reports for the sales department to track product success.Greeted customers
entering the store to ascertain what each customer wanted or needed.Answered questions regarding store and
products, while maintaining knowledge of current sales and store promotions.Worked as a team member
performing cashier duties, product assistance and cleaning while providing excellent customer service.Built long- term customer relationships and advised customers on purchases and promotions. new customers per month at an
understaffed customer service company, generating a 12% growth in revenue. Education
Eastern Senior High School - Washington, DC
1990
Maryland University - College Park
Skills
• cash (Less than 1 year)
• Customer Service (10+ years) • marketing (3 years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
Additional Information
Keywords
HS diploma, Some college, customer service, IT; Troubleshooting; Microsoft Office Suite, computer savvy, deductibles. Customer service, customer
retention, sales, MS Excel, MS Word, cash handling, data entry. Market research, Marketing,
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