Lab Technician Customer Service
Resume:
Rachel Fortner
Fargo, ND
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Lab Technician
Sanford Rose Associates - Fargo, ND
August 2016 to November 2016
Collected samples from patients
Phlebotomist
Axis Clinicals LLC - Dilworth, nd
June 2015 to October 2015
CNA
Bethany retirement living - Fargo, ND
May 2013 to May 2013
Residential Cleaning
Fargo, ND
June 2012 to August 2012
Responsibilities
Went and cleaned housed that residents had moved out of so that they couldn't be rented again. Accomplishments
Ended up doing more the cleaning, I was asked to do some painting and a little bit of planting flowers. Skills Used
I used the cleaning techniques from head housekeeping at Sunset Head Housekeeper
Sunset motel - West Fargo, ND
August 2009 to April 2010
Child Care Worker
In Home Daycare - Fargo, ND
Education
GED
West Fargo High
Skills
• Attention to detail
• Laboratory Experience
• Childcare
• Vital Signs
• Patient Care
• Phlebotomy
Certifications and Licenses
CPR/AED
December 2018 to December 2020
First Aid
December 2018 to December 2020
CPR
Assessments
Retail Customer Service — Proficient
January 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Verbal Communication — Proficient
July 2020
Speaking clearly, correctly, and concisely.
Full results: Proficient
First Aid — Highly Proficient
July 2020
Treating common medical emergencies.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Scheduling — Proficient
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Active Listening — Completed
July 2020
Actively listening and appropriately responding in conversations. Full results: Completed
Basic Computer Skills: PC — Highly Proficient
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Memorization — Proficient
July 2020
Committing product or merchandise information to memory and recalling it at a later time. Full results: Proficient
Analyzing Data — Completed
July 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Following Directions — Highly Proficient
July 2020
Following multi-step instructions.
Full results: Highly Proficient
Patient-Focused Care — Proficient
July 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients. Full results: Proficient
Home Health Aide Skills — Highly Proficient
July 2020
Providing care to patients in a home setting.
Full results: Highly Proficient
Dog & Cat Groomer — Familiar
July 2020
Dog and cat grooming in a salon setting.
Full results: Familiar
General Manager (Hospitality) — Highly Proficient
July 2020
Solving group scheduling problems and reading and interpreting P&L statements. Full results: Highly Proficient
Building Relationships for Childcare Providers — Proficient July 2020
Building positive and productive relationships with families of children ages 0–3. Full results: Proficient
High School Classroom Management — Highly Proficient July 2020
Minimizing classroom disruption and engaging students. Full results: Highly Proficient
Work Style: Reliability — Completed
July 2020
Tendency to be dependable and come to work.
Full results: Completed
Case Management & Social Work — Proficient
July 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Veterinary Receptionist Skills — Highly Proficient July 2020
Managing practitioner schedules and maintaining accurate patient records. Full results: Highly Proficient
Recruiting — Completed
July 2020
Managing the candidate sourcing and selection process. Full results: Completed
Work Style: Conscientiousness — Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Numerical Reasoning Skills — Proficient
July 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Proficient
Sales Fit — Proficient
October 2020
Assesses personality traits that are important for sales roles. Full results: Proficient
Customer Service — Proficient
October 2020
Identifying and resolving common customer issues.
Full results: Proficient
Early Childhood Development — Proficient
July 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: Proficient
Cleaner Fit — Highly Proficient
October 2020
Measures the traits that are important for successful cleaners. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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