Customer Service Project Management

OSUAGWU CHRISTOPHER TOCHUKWU

**, *** *** ******, ******, Lagos State.

**********@*****.*** Tel: +234(0)703-***-****

Career objective: To find a role in a leading organization where my skills set and knowledge can be harnessed under the guidance of professionals, get the right exposure and training leading to an overall growth while I add immeasurable value to the organization.

Key skills

Computer and Interpersonal skills Team Management Excellent communication skills Collaboration Relationship Building Multitasking Project Management Efficient and Proficient in Google Suite (Google Word, Sheet, Slides, Calendar etc.) Microsoft 365.

Work Experience

Customer service June 2021 – Till Date

Collaborating with all departments to know their needs

Manage large amount of incoming calls

Generate sales leads.

Identify and assess customers needs to achieve satisfaction.

Handle customer complaints and provide satisfactory solutions.

Build sustainable relationship and trust with customers.

Take extra mile to engage customers.

Compliance Officer, ABC Cargo Express March 2021 – June 2021

Ensured all cargo heads and operators at outlets and hubs adhere strictly to ABC regulations and SOPs

Ensured all Cargo Staff and Hub Operators are educated on the latest regulations and processes of the company.

Assisted the Head of Compliance in developing and reviewing company policies.

Advised management on the company’s compliance with laws and regulations through detailed reports.

Courier Officer, ABC Cargo Express Nov 2020 – March 2021

Ensured Service Level Agreement (SLA) is met in line with the client’s requirement(s)

Minimized delivery timeline and cost implications while improving TAT, OTD and Customer satisfaction

Constant monitoring and follow up on truck locations until final delivery is achieved

Give structured and actionable feedback to the head of courier operations

Ensure delivery associates and drivers are available for on-demand request

Facilitate rescue missions for broken-down vehicles

Proffer solutions to customers’ complaint and escalate where necessary

Logistic Officer, Romach Ventures, Calabar June 2018- September 2020

Managed a fleet of 15 trucks assigned for Cement Distribution

Served as an intermediary between the company and 3PL partners

Continuous tracking and monitoring of trucks to avoid shortage and ensure successful delivery

Pre-briefing and Post-briefing of drivers to ensure adherence to SOP, SLA and Journey plan

Resolved offsite, queries and customer complaints and escalate where necessary to ensure swift and suitable resolution

Coordinated loading and unloading process of trucks to drive productivity and minimize idling of trucks

Generated and submit daily, weekly and monthly reports to assist in business decision making

Technical Assistant, UNICAL Teaching Hospital (NYSC) May 2017- April 2018

Managed the schedule and calendar of the HOD

Received and directed visitors to the HOD's office

Received incoming calls/Mails and memos and send for treatment

Send out treated mails to appropriate quarters

Tasked with the responsibility of filing documents

Education and Training

University of Calabar, Calabar

B.sc Agricultural economics and Extension 2009-2015

Project undertaken

Agricultural productivity with respect to selected staple crops in Nigeria.

Professional qualification

Nigerian Institute of Management. (Chartered, NIM. 2018)

Certificate in Occupational Health Safety & Environment. (Novelle centre. 2017)

Hobbies and interest

Travelling and Reading

Referees

References are available upon request

Contact this candidate