Customer Service Data Entry
Resume:
ANGEL DORTLON
CONTACT
Wells, Tx *****
********@***.***
SKILLS
• Data entry accuracy
• Telephone etiquette
• Computer proficiency
• Organizational skills
• Problem-solving abilities
• Multitasking capabilities
• Customer service focus
• Empathy and understanding
• Office equipment operation
• Time management
• Attention to detail
• Record keeping
• Greeting and Seating Clients
• Scheduling
PROFESSIONAL SUMMARY
At Woods Welding & Fabrication, adeptly managed reception operations, enhancing customer service quality by implementing efficient document filing systems and streamlining appointment scheduling. Excelled in multitasking and problem-solving, ensuring seamless administrative support. Demonstrated proficiency in data entry and exceptional organizational skills, contributing significantly to office efficiency and client satisfaction.
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self- motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. EXPERIENCE
Receptionist Manager, 04/2017 - 03/2024
Woods Welding& Fabrication - Pollok, Tx
Greeted visitors upon arrival and directed them to the appropriate personnel or department.
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Provided excellent customer service to clients and guests, while managing a busy reception area.
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Performed daily administrative tasks such as data entry, copying, scanning, faxing.
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Scheduled appointments with employees, maintaining and updating appointment calendars.
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Managed the ordering of office supplies to ensure adequate inventory levels were maintained at all times.
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Verified accuracy and completeness on customer or client personal and payment accounts.
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Utilized effective communication skills when interacting with customers, vendors, and staff members.
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Maintained up-to-date records of incoming calls, visitors, and other pertinent information.
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Collaborated with receptionists and management to improve quality and efficiency of office tasks.
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Processed invoices received from vendors accurately and submitted them for payment promptly.
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Transmitted information or documents to customers or clients using computer, mail or facsimile machine.
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Handled confidential information in an ethical manner according to company regulations.
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Developed a filing system for incoming documents that was both efficient and secure.
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Determined customer or client needs by asking relevant questions and listening actively to responses.
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Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
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EDUCATION
Certified Counselor: Counseling, 04/2024
National Board of Certified Counsleors - Online
Certification: Bookkeeper, 05/2021
The American Institute Of Bookkeeers - Online
CERTIFICATIONS
• 04510
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