Hospitality experience 5+ years
Resume:
Amanda Coria
Corona, CA *****
*************@*****.***
Independent hard- working single mother with exceptional experience leading teams, delivering results, and exceeding expectations.
Authorized to work in the US for any employer
Work Experience
Cashier/valet
JW Marriott hotel - Anaheim, CA
February 2024 to Present
1. Skills:
• Having good communication skills.
• Being able to work for long hours.
• Having basic math skills.
• Being patient.
• Having knowledge about credit card swipe devices and scanners.
• Being able to do repetitious work.
• Having knowledge about various money handling techniques.
• Being neat and tactful.
• Having good manual dexterity.
• Being proficient in operating a computer.
Guest Service Representative
Exstended Stay America - Norco, CA
September 2023 to Present
• Responsible for delivering the highest quality of hospitality service to the guests.
• Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor or Manager on Duty as needed.
• Performs other duties as assigned to support efficient operation of Department.
• Assisted with guest inquiries, requests and needs, prior to, during, and after their stay.
• I worked closely with all Hotel departments to assure delivery of guest services.
• I was responsible for creating unique memories, building rapport, and maintaining professional relationships with guests to enhance their overall experience, all while following and meeting the IHG standards and expectations.
• Assisted with laundry and cleaning duties with included washing, drying, and folding all linen for the hotel, and maintaining the cleanliness for the hotel. Front Desk Agent
Holiday Inn Express and Suites - Corona, CA
June 2022 to June 2023
“Hotel experience champion”
checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. My main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay. Grotto Supervisor
Glen Ivy Hot Springs -Grotto & Club Mud Dept. - Corona, California June 2019 to December 2021
• Educated customers on the Grotto and all the benefits of the resort.
• Learned about customer's needs, established trust and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times.
• Maintained friendly and professional customer interactions.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Organized new employee orientation schedules for new hires.
• Prepared monthly termination lists to be added to permanent records.
• Posted positions through approved recruitment channels.
• Assisted with on-boarding process of 30 new hires.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Improved productivity initiatives while coordinating itineraries and scheduling appointments.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Converted employee status from temporary to permanent.
• Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
Registrar
Corona Norco Unified School District Adult Ed Dept - Corona, California March 2005 to March 2011
• Oversaw daily operations to ensure high levels of productivity.
• Handled various accounting transactions.
• Counted, verified and handled bank deposits.
• Maintained friendly and professional customer interactions.
• Responded to requests for information from various individuals by providing transcripts documents. Independent Sales Representative
RCH Cable - Pismo Beach, CA
December 2004 to June 2005
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.
• Cold-called leads and closed large number of new sales over several months.
• Developed and delivered engaging sales presentations to convey product benefits.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients. Teller
Bank Of America - Corona, CA
February 2004 to December 2004
• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Completed highly accurate, high-volume money counts via both manual and machine- driven approaches.
• Stocked supplies for customers and personal teller station.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Sales Rep
La Fitness - Corona-norco, CA
June 2003 to February 2004
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Set up calendar with customer birthdays and other special events for personal touch.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Education
Real Estate Program
Mt. San Jacinto College - San Jacinto, CA, US
December 2019
Diploma in General Ed/honor
Santiago High School - Corona, CA, US
June 2003
Skills
• Spanish speaking
• Relationship building and management
• Talent management
• Team Building
• Organizational Development
• Training and mentoring
• Active Listening
• Good Telephone Etiquette
• Hospitality (5 years)
• Leadership (4 years)
• Performance Management
• Guest Services
• Mobile Applications
• User Interface (UI)
• Interviewing
• Recruiting
• Talent Acquisition
• Front desk
• Guest services
• Talent acquisition
• Cash handling
• Mentoring
• Customer service
• Hotel experience
• Training & development
• Sales
• Mobile applications
• Presentation skills
• Typing
• Cash register
• Office management
• Banking
• Fraud prevention and detection
• Financial services
• Computer skills
• Relationship management
• Spanish
• Bilingual
• Basic math
• Communication skills
• Microsoft Excel
• Word processing
• Hospitality management
• Sales management
• Retail math
• Supervising experience
• Microsoft Office
• Analysis skills
• Organizational skills
Awards
Certificate of appreciation
October 2029
IN RECOGNITION OF YOUR SERVICE AND DEDICATED EFFORT TO SERVING OUR GUESTS AND OUR PROPERTY
Certifications and Licenses
Driver's License
June 2021 to August 2026
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