Customer Service Human Resources

Sean Rood

****** Barnett Ave. unit ****, Quantico, VA 22134

315-***-**** ********@*****.***

Skills and Qualifications: Extensive experience in a customer service setting, evaluating the needs of customers and providing recommendations or answers to questions. Possesses excellent communication skills with the ability to communicate effectively both verbally and in writing. Flexible with the ability to adapt to a changing work environment and maintain a working knowledge of products, policies, and/or procedures. Experience working in fast paced environments. Strong attention to detail with the ability to document customer interactions thoroughly. Possesses basic computer skills and a willingness to learn.

References

Tammy Seymour: 315-***-****, Fiancée’s mother

Caleb Moxley: 571-***-****, Dominos General Manager

Devyn Watkins: 803-***-****, Military Coworker/ Peer Work Experience

Dominos, Quantico, VA 2022

Team member “Insider”

• preps menu items for the oven

• takes food out of oven, match the food to the correct order and prep for the delivery drivers

• help close, clean prep station ‘make-line” and kitchen

• take orders and use proper phone etiquette

• make car-side deliveries

United States Marie Corps Active Reserve – Quantico, VA 2020-2022 Administrative Specialist

• Conduct research, evaluate, and interpret department and government policies

• Assist clients and human resources partners in resolving complex funding, reimbursement and payroll issues

• Process, verify, and maintain personnel related documentation, trainings, grievances, and member leaves of absences

• Review and finalize all pertinent registration data for new members to ensure accuracy for insurance eligibility and benefits for the member and their families

• Prep recruiting packages for the Generals signature Hannaford’s, Herkimer, NY 2019-2020

Customer service Associate

• Maintain a working knowledge and location of the products in the store

• Assess customer wants, needs and help them as needed

• Unload the truck and get it ready for the overnight crew to put on shelfs

• Move product on to their respective shelfs and for promotional displays

• Operation of a power jack

Fuccillo’s Chrysler, Dodge, Jeep, Ram – Nelliston, NY 2017-2019 Sales Associate

• Maintain a working knowledge of the vehicles on the lot

• Assess customer wants and needs and recommend vehicles to meet customer specifications

• Upsell products to customers

• Move vehicles for promotional displays and set up displays United States Marie Corps Reserve – Newburgh, NY 2014-2020 Administrative Specialist

• Conduct research, evaluate, and interpret department and government policies

• Assist clients and human resources partners in resolving complex funding, reimbursement and payroll issues

• Process, verify, and maintain personnel related documentation, trainings, grievances, and member leaves of absences

• Review and finalize all pertinent registration data for new members to ensure accuracy for insurance eligibility and benefits for the member and their families

Expert Global Solutions – Utica, NY 2015-2017

Call Center Representative

• Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Checked to ensure that appropriate changes were made to resolve customer issues

• Recorded details of inquiries, complaints, or comments, as well as any action taken Target Distribution Center – Amsterdam, NY 2016

Warehouse Worker

• Sorted cargo before loading and unloading

• Moved freight, stock, or other materials to and from storage, production areas, loading docks, and delivery vehicles by hand or using trucks and other motorized equipment

• Attached identifying tags to containers or mark them with identifying information

• Read work orders or receive oral instructions to determine work assignments Walmart – Herkimer, NY 2015

Lot Attendant

• Pushed carts from the parking lot to the front of the store

• Assisted customers bringing items to their cars

Crazy Otto’s Empire Diner – Herkimer, NY 2015

Dishwasher

• Washed dishes, glassware, flatware, pots, or pans, using dishwashers or by hand

• Maintained kitchen work areas, equipment, or utensils in clean and orderly condition

• Placed clean dishes, utensils, or cooking equipment in storage areas

• Sorted and removed trash, placing it in designated pick up areas; swept and scrubbed floors Military Experience

United States Marine Corps Reserve 2014-Present

Education

Little Falls High School – High School Diploma 2014

Contact this candidate