Operations Manager Asset Management
Resume:
Objective
Resume- Yogesh A Chaturvedi
Contact No: - 976-***-****- Alternate Contact No: - 721760199 Email: - *****.****@*****.***
To secure a position in a well-established organization with a stable environment that will lead to a lasting relationship in the field of IT Customer service management where my experience can be utilized to improve customer satisfaction.
Operations & Asset Manager with 14 years of experience in handling multiple projects in the BFSI domain right from quality training to operations division. Possess a knack of applying analytical and problem-solving skills to meet clients’ varied demands within strict deadlines. Ensures timely completion of identified goals Professional Experience
Total Work Experience: - 14+ Years
I) Wipro InfoTech, Mumbai (Retainer)
Designation : Asset Engineer
Department : Asset Management
Period : From 10th Feb 2013 to 10th March-2015 (deputed at Barclays bank Plc)
II) Wipro InfoTech, Mumbai (Core), Mumbai
Designation : Asset Manage/ Operations Manager
Department : Asset Management & EUS
Period : From 14nd Mar 2015 to 30th April 2020 (Earlier deputed in Kotak Mahindra Insurance Ltd, since Sept 2012
deputed at Axis Bank Ltd).
Operational Activities:-
Leading and supervising Asset Management Team current strength of team is 17 members. Recently engaged in EUS day to operations and handling Pune & Indore regions from last one year.
Allocation of work to team member & getting it done on time.
Preparing Productivity grid of each Sub-Coordinator and reporting to Program Manager.
Solving query of team member.
Handling customer directly to address their requests & queries.
Maintaining resources attendance.
Monthly reports to customer- MIS, Steering committee reports, SLA Compliance report. 2
Involved with all critical domains e.g. Network/ Servers/ AD/ banks Accounts & Procurement team.
Process Improvement and standardization.
Ticket auditing and quality check of ticket updating and resolving the issues within SLA. Job Profile:
Preparing IMAC (Installation, Movement, Addition & Changes) of each and every IT Assets & sending to IT-PROCURE Team.
Maintain the IMAC (Installation, Movement, Addition and Changes) in order to maintain compliance with Unidesk service desk tool.
Preparing the Fortnightly/ Monthly reports.
Providing the training of CMDB to all regional asset & helpdesk coordinators to maintain the asset details.
Carrying out biannual physical verification activity for the IT-Assets for bank across India covering 4200 branches.
Submitting the PAV data after proper checking to IT-Procure & take the sign- off from them as well as from department heads.
Coordination with regional FMS teams to ensure & update Branch Visit activity report by FMS.
Record maintaining for MS-OFFCE Licenses of PAN India Users.
Receiving of assets (PC, printer, Scanner and laptops etc.) on the behalf of users.
Issuing IT-Clearance to bank employees upon their separation, confirmation of asset hand- over/ surrender
Providing accurate data of asset mapping with bank’s HRMS team to upload the same in HRMS tool for employee’s self-declaration.
Managing FAR coding of Assets. Also mapping the FAR code with assets & provide the FAR register to IT-Procure team.
Maintaining the Record of all New Installed, Moved, Scraped, and spare Assets.
Very first time Asset disposal activity asset disposal activity initiated through e-waste vendor certified by MPCB (Maharashtra Pollution Control Board) for that bank was certified and rewarded by MPCB.
Maintaining the Record of New material Inward & Outward.
Verification of materials invoices as per delivery challan. 3
Educational Qualification
III) 3i-Infotech Consultancy Pvt Ltd- Mumbai (3i-Infotech Ltd) Designation : Asset Executive/ Stores In charge
Department : Asset Management
Period : Since 2007 to Feb 2010 (Deputed at ICICI bank Ltd) Job Profile:
Worked on Asset Tracker (Asset Delivery Tracking).
Preparing IMAC (Installation, Movement, and Addition & Changes) of each and every IT Assets.
Worked on Asset transfer activity (ATF) for all Branches.
Handling the Physical Asset Verification activity for all Branches.
Asset Code generation for Asset & providing the same to all Helpdesk.
Generating the report of Asset database.
Record maintaining for MS-OFFCE Licenses of Users.
Providing Go-Ahead mail to Vendors for Delivery of asset at branches.
Verifying the Asset Installation Report with Helpdesk confirmation & providing asset code for the Payment.
Co-ordination with Vendor (Pentagon, Wipro, Epson, Dell, Microsoft, HP, SK International, HCL, IBM, CMS etc.). Coordinating with all vendors for all major issues as per SLA. Maintaining Asset Tracker & take dispatched Detail from Vendors.
Updating Asset database approx. 2,00,000 Assets in E-procurement tool of ICICI bank
Providing the Daily, weekly & Monthly pending asset calls report though MIS & Graph Wise to our supervisor.
Processing of Invoices with help of purchase team.
Employee’s resignation- providing IT-Clearance to resigned employee post-handover confirmation.
Additional Experience (3 Years): - Worked in various FMCG companies (Dabur India Ltd, Parle Products Ltd & ITC Ltd) as a sales executive in surrounding area of Poorvanchal Uttar Pradesh
MA - (June 2006)
Institute – Poorvanchal University- Jaunpur
Percentage: 51%
Graduation (June 2003).
Institute – Poorvanchal University- Jaunpur
4
Hobbies
PERSONAL DETAILS
ADDRESS
Percentage: 45.50%
Intermediate (May 1999)
Institute – Allahabad Board
Percentage: 51%
High- School (May 1997)
Institute – Allahabad Board
Percentage- 52
Music, Watching TV, Reading books
Father’s Name : Mr. Anjani Pratap Chaturvedi
Date of Birth : 25th May 1981
Marital Status : Married
Gender : Male
Language Known : English, Hindi, Marathi
Current Address: -C/o Dr. Sultan Singh, Shiv Nagar Colony, Theke Wali Lane No- 2 Salarpur Khadar, Gautam Buddha Nagar, U.P. 201404
Permanent Address: - Tehsil Road, Mahuaria, Mirzapur, U.P. 231001 I hereby confirm that the information provided herein are accurate, correct and complete in all means.
Place: Noida, Uttar Pradesh (Yogesh Chaturvedi)
Contact this candidate