Administrative Assistant/Technical Support and Customer Service
Resume:
pg. *
BIANCA GLENN R. EDENBURGA
Blk ** Lot * Phase 1-B Kasiglahan Village, Brgy. San Jose,
Rodriguez, Rizal 1860
********@*****.***
CAREER OBJECTIVES
• To be part of an organization where I can fully exert my skills, experiences, and knowledge to obtain success in line with the company’s goals and philosophy.
PERSONAL INFORMATION
Age: 25 years old
Date of Birth: August 30, 1998
Height: 5’1
Weight: 57 KG
Place of Birth: Diliman, Quezon City
Civil Status: Single
Sex: Female
Citizenship: Filipino
Religion: Roman Catholic
EDUCATIONAL BACKGROUND
Bachelor of Secondary Education major in English
• 2018 – 2022
San Mateo Municipal College (San Mateo, Rizal)
• 2016 – 2018
College of Arts and Sciences in Asia and the Pacific Inc., Rodriguez, Rizal
• 2011 – 2016
Kasiglahan Village National High School
Rodriguez, Rizal
ON-THE-JOB TRAINING
- Teaching Internship
San Mateo National High School (June-July 2022)
WORK EXPERIENCE
• Project Administrative Assistant IV (4/2024-
Present)
DEPARTMENT OF SCIENCE AND TECHNOLOGY –Advanced
Science and Technology Institute
- Draft written outputs for the project such as, but not limited to, the creation of minutes of the meetings, terminal reports, communication plans, event plans, project status reports, after-action reviews, commercialization plan, etc.
- Directly coordinate with external clients (funding agency, potential licensees, project beneficiaries, event, and project partners, etc.) of the project
- Conduct administrative activities, project management, presentations of project outputs and status of work plan during meetings, and social media management
- Collaborate with DOST-ASTI staff regarding corporate communication and knowledge management requirements
- Facilitate technology transfer activities of the project such as workshops, seminars, and events
• Administrative Officer (5/2023-4/2024)
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT –
National Resource and Logistics Management Bureau
- Monitor and reconcile complex data and inventory of updated stocks of Food and Non-Food Items per
warehouses and other services for the Disaster Response Management Group
- Aids in preparing supporting documents for travel reimbursement, purchase requests, and disbursement vouchers
- Prepares memoranda, letters, proposals, and reports daily, weekly, and quarterly as needed
- Liaise with other stakeholders for stockpile-prepositioning optimization
- Email and schedule management
• Technical Support Specialist (4/2022-4/2023)
AFNI Philippines
- Diagnosing technical issues and assist clients in performing troubleshooting steps for their website’s domains, DNS records, website migration, emails, and computers’ IP addresses
- Documentation of all the changes made on the clients account for recording purposes using various CRM tools
- Exposure to JIRA
• Customer Service Representative (3/2021-2/2022)
FOUNDEVER INC.,
- Assisting customers with queries regarding their credit card transactions and disputes; verifying customer through KYC process for account security purposes
- Ensuring customer queries are answered to their
satisfaction
- Handling customer complaints or handing them over to a supervisor if needed;
- Provide information to clients on how they can increase credit limits and protect their account from unauthorized transactions
pg. 2
ACADEMIC QUALIFICATIONS:
• Licensed Professional Teacher
• Teaching English as a Foreign language Certificate SKILLS:
- Proficient in MS Office tools (Word, Excel, & PowerPoint, etc.,) and Google workspace (Google sheets, Word, and Slide)
- Can work under pressure
- Detail-oriented
- Flexible
- Tech savvy
REFERENCES
BYRONE BENSON BARRINUEVO
Administrative Officer V - DSWD
MA. SONIA A. PENARANDA
Former Colleague – DSWD
I hereby certify that the above information is true and correct to the best of my knowledge.
Bianca Glenn R. Edenburga
Applicant
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