Data Entry Customer Service
Resume:
Tonya S. Metcalf-Kirby
Clarksdale, MS 38614
******************@*****.***
James Young Trucking LLC Clarksdale, MS
Office Manager/Dispatch February 2019 - present
Record keeping, data entry, file maintenance
Assists owner/drivers with daily operations
Customer service professional
Book loads, dispatch, and appointment scheduling
Coordinates meetings/pickups and deliveries
Balance books, pays bills, coordinates contracts with outside companies
Prepare and review tax documents for accuracy
Processes tax claims specific to employer
Accounting and payroll functions
H&R Block Clarksdale, MS
Tax Analyst October 2017 – April 2023 (Seasonal)
Customer service professional
Tax preparer and appointment scheduling
Coordinates meetings between customer and Internal Revenue Service (IRS) and state revenue office
Trainer
Review tax documents for accuracy
Processes tax claims specific to client’s status, income, etc.
Record keeping, data entry, file maintenance
Assists manager with daily operations
NPC, International West Helena, AR - Clarksdale, MS
General Manager February 2020 - September 2020 (EOB)
Management of restaurant operations
Purchasing and requisitions
Training manager for all managers/team leaders and incoming personnel
Executed daily restaurant operations by training staff in food production, preparation and temperature controls
Cash handling, deposit drops, purchasing/budget control
Employee relations/benefits
Staffing, employee evaluations and scheduling
Labor control and sales; inventory tracking, waste control, menu board and pricing
Quality control and maintenance
Promotions and local store marketing; POS placements
Corporate meetings and training
Conducted and coordinated State Health Department and corporate inspections
Euramax – Amerimax Building Products Helena, AR
Quality Inspector February 2013 – October 2016
Logistics - Coordinates product shipping and receiving
Record keeping, data entry, and filing
Ensures that all material is processed according to the customer and paint vendor specifications and meets all the quality criteria
Properly and accurately records/stores data and product samples
Scrap control and reduction
Ensures calibrations, quality control and PM is executed successfully
Compliance/management meetings
Supply purchasing; Inspect shipping
Assist in training of incoming and interested personnel
Kellogg, Brown & Root, Inc. Middle East (Iraq, Jordan, Kuwait)
Operations Specialist November 2003 – August 2012
Assists Site Management and Mayor Cell with operations and maintenance (O&M)
Assists O&M project teams by developing and implementing common work processes and procedures
Provides other management and administrative assistance as required
Creates support organization structure for facilities operations
Reviews operating reports for content and report compliance
Creates and updates project execution manuals
Personnel Travel Requests and Movement
Internal Job Posting and submittals to HR
Maintained personnel training records, sensitive items/confidential documents
Logistical support up to and including Site closures/decommissions/sustainment/infrastructure
Managed employees and operations of the customer service counters and (SOR) service order desks
Logistical support – movement requests/theatre-wide transfers, convoy coordination, arranged local purchases with local vendors
Conducts regular meetings and daily safety briefings
Manage operations for KBR billeting offices and Mail Room
Material purchasing/requisitions through FEDLOG and local national vendors
Personnel evaluations, reviews, training, and staffing
Coordinate billeting; unit RIP/TOA’s; assist in camp and/or theatre-wide changes
Timekeeping and payroll functions of Expats and Sub-contract employees
Personnel and property accountability
Key control of billets/offices
Assess sites and make changes based upon it’s needs, headcount, and location
Inventory records, supply documents, daily reports, documents files and layout planning
Education and Trainings:
Alexander Hamilton Sr. High School
V&J Holdings, Inc. - Basic Management Certification
Coahoma Community College - Barbering/Cosmetology
University of Phoenix – Associate’s Degree Business Management Human Services
Trident University International - Bachelor’s Business Management Human Resources
ServSafe Certification
*references, accommodations and letters of recommendations available upon request*
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