Customer Service Advisor
Resume:
KHURRAM RAZZAQ
Kamloops, British Columbia
*******.********@*******.***
SUMMARY
Experienced and passionate Customer Service & Automotive Advisor with 7 years of experience with a proven track record of increasing sales in several dealerships. Competent at building strong relationships with customers, and networking with people to get referrals. Specialized in family vehicles and utility vehicles.
Dedicated CSR representative exceeding client expectations, maintaining strong, successful working relationships with customers, as well as achieving positive outcomes that benefit the company. Created and supported client retention strategies for the existing customer base and new customers, utilizing communication techniques.
Expert Business development strategist with a sound understanding of organizational development and sales.
Highly skilled and detail-oriented Data Entry professional Customer Service Representative
DATAKLOUD IT SLOUTIONS INC. TORONTO, ONTARIO, CANADA APR 2024 – PRESENT (REMOTE, HYBRID JOB)
Customer service, Data Editing, Invoicing Submission, Estimation, New Contracts.
Reporting, Cash Clearance, Stock mange.
Customer Service Advisor – Auto Sales Specialist
TOYOTA GUJRAT MOTORS PAKISTAN
JAN 2021 – SEP 2023
Deal with Customer new vehicle Sales, Parts Sales & Service advice required Maintenance.
Assisted with scheduling appointments, performing initial vehicle checks, and providing estimates to customers. Worked alongside senior service advisors to diagnose and recommend necessary repairs.
Efficiently involved in customer sales, service, and parts maintenance, managing customer flow, and ensuring job satisfaction.
Reported to the vehicle sales manager for activities, reviews, and customer analysis.
Scheduled customer meetings for vehicle information and a sales discussion.
Answered all customer queries related to auto parts and handling and satisfying their needs. Send customers upcoming appointment reminder emails and answer job-related inquiries.
Managed the customer information system for all auto repairs and vehicle-related issues.
Involved in selling and promoting finance, insurance products, and paint protection and demonstrating vehicles to customers, including taking them for drives.
Attended the training and sales meetings offered by the dealership and manufacturers. Customer Service Advisor – Auto Sales Specialist
TOYOTA GUJRAT MOTORS PAKISTAN
SEP 2016 – APR 2019
Recorded all customer concerns and asked additional questions to diagnose current problems and follow-up.
Prepared accurate and detailed repair orders that described customer concerns, known issues, and likely causes along with services and repairs required.
Checked and verified the current vehicle warranty coverage and explained fee structures.
Maintained high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.
Actively involved in increasing the customer knowledge of dealer services, fees, and vehicle repair needs. Service Advisor & Warranty Advisor
TOYOTA Western MOTORS PAKISTAN
APR 2014 – AUG 2015
Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs. Created all repair estimates and kept customers informed of changes.
Updated customer records in a system with the latest mileage, service, and repair information..
Explained service options and additional offerings that might be beneficial.
Informed customers of approximate wait times and led them to the waiting area. Database Manager (Remote)
MODERN MOON OMAN MUSCAT
NOV 2021 – MAR 2024
Worked with Internet Service Provider Fiber (Contractor OBB)
Generated reports from databases and analyzed data to identify trends and patterns, providing valuable insights to inform business decisions and improve organizational performance.
Updated existing records with new data, ensuring that databases were up-to-date and accurate, resulting in improved organizational performance.
Compiled/organized invoices for record keeping and prepared financial reports for management and stakeholders.
SKILLS
• Office 365 Customer Services
• Administrative skills Generating monthly/weekly reports
• Cash Handling Database Management
• Office Assistant MS Word & Excel
• Front office operations Data cleansing and validation
• Supply Chain Operations Software Entry
• Customer relationship management CRM Automotive Sales, Service, Parts EDUCATION – TRAINING
Graduate Diploma of Associate Engineer, Automation Engineer 2008 – 2012 - Govt. College of Technology - Karachi – Pakistan
Motor Vehicle Technician (M.V.T), Automotive Heavy Duty Motor Vehicle Training – Oct 2012 - Apr 2013 HINO PAK Motors LTD
CERTIFICATIONS
TSLA Level 1,2 Service Advisor (Toyota Indus Motors)
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