Customer Service Los Angeles
Resume:
Alicia McQueen
McComb, MS
****************@*****.***
Highly motivated easy-to-train individual with customer service, and a desire and willingness to work hard and get better every day.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
CSR II
Performance Home Medical - Kent, WA
November 2022 to October 2023
Creating oxygen orders, and troubleshooting equipment. Took 85+ inbound and outbound calls, All calls under 5-7 mins, Data Entry, and processed payment transactions. Excellent Customer Service Skills.
Customer Service Representative/Call Center Remote
Concorde Communications - Los Angeles, CA
April 2019 to November 2022
Providing immediate phone assistance any time day or night. Responsible for keeping daily records/ reports indicating who called, messages received, and our response. Handling both inbound and outbound calls, lead capture, scheduling, and appointment setting. Efficiently process messages through multiple channels including telephone, email, SMS, voicemail, and other wireless device. Able to navigate seamlessly through multiple databases.
Shipping Clerk/ Seasonal
Amazon - Los Angeles, CA
November 2018 to February 2019
Sorting packages within a warehouse environment.
Call Center/Customer Service Advisor
Sears Holdings Corporation - West Hills, CA
June 2018 to October 2018
Responsible for answering inbound calls in a timely manner,and resolving each question/concern by actively listening to the customer's specific need(s).
Client Service Coordinator/ Customer Service
H&R Block - Los Angeles, CA
June 2013 to December 2017
Responsible for maintaining a client base; by overseeing the care of the company's clients and maintaining relationships with them. Developing marketing materials and performing general office duties.
Education
Bachelor's in Education
Grand Canyon University - Los Angeles, CA
September 2015 to March 2019
Skills
• cash (4 years)
• credit (4 years)
• Customer Service (5 years)
• RECEPTIONIST (5 years)
• Customer Care
• Customer Support (7 years)
• CSR ll (9 years)
• Call Center
• Computer Literacy (10+ years)
• Insurance verification (3 years)
• Excellent Customer Service Skills in person and over the telephone.
• Strong problem-solving skills. (9 years)
• Adept trouble-shooting skills for problem situations.
• Computer literate in Microsoft Word, Excel, Power point.
• Able to handle multiple phone lines, Inbound/Outbound. (9 years)
• Ability to multitask and prioritize when given multiple projects to complete. • Able to process payment transactions such as; cash, checks, credit cards, etc.
• Responsible for keeping records of customer interactions and transactions; recording details of inquiries, complaints, and comments as well as actions taken.
• Analysis skills
• Windows
• Clerical experience (9 years)
• Microsoft Access
• Technical Support
• Quality Assurance (7 years)
• Clerical experience
• Front desk
• Epic (5 years)
• Customer service
• Labor Industries/ Claims
• Data entry
• Windows
• Microsoft Access
• DSBS /Federal Contracts • Medical terminology
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