Service Representative Customer

John Petersen

Mobile 720-***-****

Santa Clara, UT 84765 ***********@*****.***

Dedicated professional seeking to expand work experience and opportunities to utilize experience and talents.

Professional Experience

First Class Medical March 2023- May 2024

Customer Service Representative

• Receive calls from patients and manage callbacks as needed.

• Provide assistance with medical equipment in troubleshooting.

• Place orders for medical equipment.

• Correct errors made with orders.

• Address customer concerns Identify technical problems and create repair orders.

• De-escalate calls provide comfort and increase patient confidence.

• Tracked packages arranged shipping and pickup for equipment.

• Helped organize and design call back lists for the company to increase productivity when the work force was low.

Ashton Carter July 2022-Feb 2023

Customer Service Representative/ Tier 2

• Researched various customer issues for quick resolution.

• Assist Customers with returns, exchanges, and warranty concerns.

• DE-escalate requests for managers or transfer when needed.

• Became expert on policies and procedures so I could best provide assistance.

• Helped with back office work processes to resolve Customer concerns.

• Manually filed claims for missing packages on both UPS and FedEx sites

• Tracked multiple issues on customer orders.

Helped users feel heard, respected and that we are here to help.

Resolutions 2 Trip and non trip agent With 24-7 Intouch March 2017-Aug 2020

Customer Service Representative

• Manage relationships between clients, resolve disputes.

• Take and make calls to various clients to address and help with individual needs.

• Able to communicate effectively through written and spoken word with detail.

• Able to find and identify where cases have been mishandled and correct them quickly.

• Take preventive action so difficulties can be avoided months and years down the road.

• Manage various tasks and multi task cases while still providing the needed attention.

• Identify user difficulties and educate the user so they know how to fix things themselves.

Helped users feel heard, respected and that we are here to help.

GGS Sonder.com

Customer Service Representative remote Jan 2022-Jun 2022

• First point of contact for clients.

• Handled dispatch for emergency access/assistance after troubleshooting.

• Managed customer compensation.

• Acquainted our clients with our site, features and services.

• Helped match customers with the accommodations and services they needed.

• Knowledge and use of Salesforce.

Tecobi Aug 2020-Jan 2021 Appointment setter

• Discern customer intent.

• Address customer needs and wants.

• Find multiple solutions for desired outcomes.

• Help abate financing concerns.

• Set appointment based on mutual availability.

• Extensive follow up often 2 years+

Education & Training

Smoky Hill High School

High School Diploma

TRAINING: SSBI/Clearance, First aid, AED Training, CPR, Life health accident Licensed.

Able to work from home if employer prefers/ needs.

Contact this candidate