Quality Assurance Social Media

Saeed Alzuhairi

**** ***** ***** ****, ************, TX, 78660

Phone 512-***-**** Email:**********.**@*****.***

About : First-rate Quality Assurance Analyst with 5 years of experience offering outstanding support to our clients of various levels. Exceptional skills and 5 years experience in social media Trust & Safety YouTube Trust and Safety ( Business & service delivery operations ) and subject matter expert policy strategy & development

Skills :

Team training (refresher sessions and courses)

Data Analyst ( Trust and Safety)

RCA (Root cause analysis) videos.

Trust and safety policy specialist

● SME (Subject matter expert) Team lead support Team coaching

● QA (Quality Assurance) RCA (Root cause analysis) Management experience

● Microsoft Office. Spreadsheets. Effective Communication Skills. Experience

Trust and Safety SME & QA(QUALITY Analyst) 08/2018 to Present Accenture - client Google, Austin, TX

The Subject Matter Expert provides Team management and functional support for policy questions, incidents, issues, requests and queries. Resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. Managing Team Attendance.

Team Meetings.

Team Performance Report.

- Content Review Analyst - Client - Google/YT

E-TEAM /ACCENTURE 01/2018 to 08/2018

-Maintain a high level of familiarity with client Policy verticals.

- Review escalated and user reported content for compliance with client Policy guidelines.

-Meet and/or exceed ambitious core work targets.

-Identify global & local trends and monitor major violators in the online community.

-Respond to additional requests and projects as needed.

-Provide Training and guidance to new hires.

-Calibrations with other global teams.

Education

- college of science - Iraq Bachelor of Science

chemistry, 2008

Certifications

- Oracle Database SQL Certified Associate / Credential ID 289868898OCASQL12C

- AWS Certified Solutions Architect Associate / Credential ID FYHPMWWBH11QQE5N

- Google cloud certified associate cloud engineer /Credential ID BchfBQ

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