Customer Service General Manager
Resume:
Corinne Trotter
Know how to lead with the Willingness to follow
Petal, MS 39465
*******.*********@*****.***
Authorized to work in the US for any employer
Work Experience
Licensed Life Insurance Agent
Globe Liberty National Division - Petal, MS
2023 to Present
Provide insurance and guidance to clients who want and need different types of insurance General Manager (GM)
Dollar General - Hattiesburg, MS
2015 to Present
• Managed a staff of 7 employees
• Interviewed, hired, trained, and supervised new associates and employees
• Performed official money count every day, night and shift
• Evaluates and resolves issues, reacting under pressure and applying good judgment in ambiguous situations.
• Managed daily operations, administrative duties, scheduling, and sales
• Managed associates', employees' and team members' time off, vacation and sick leave requests
• Ensured consistent store productivity and metrics that increased sales and profitability
• Demonstrated excellent people skills in both client and employee relationships
• Conducted training sessions
• Trains store staff (temporary and newly-hired) on appropriate merchandising processes.
• Plans and manages execution of new, relocating and remodel store fixture installation and implementation of plan-o-grams, signage, etc
Delivery Driver/Customer Service
Domino's - Columbia, MS
2015 to 2022
Duties to include:
• Taking phone calls, for orders, Making pizzas, Completing cash transactions
• Depositing cash as needed
• Providing customers with a great customer service experience
• Keeping facility Clean throughout the work shift, Ability to follow directions, Flexibility,
• A great attitude and an easy smile, Delivering food when needed
• Going to other stores to pick up product
Crew Leader
HES Management - Hattiesburg, MS
June 2021 to September 2021
• Cleaning offices, classrooms, restrooms
• Overseeing and training team members
• Ordering supplies when needed
• Empty and clean all waste container. Remove waste paper and garbage from the premises to selected area; damp wipe containers.
• Vacuum all mats and carpeted areas in workplace, lobbies, classrooms and corridors.
• Hand dust and clean all office furnishings, files, fixtures, paneling, window sills and all other flat surfaces
• Wipe clean and buff all mental hardware fixtures
• Appropriately clean and police tile floor services as required.
• Damp wipe and buff all glass furnishings
• Clean entry door glass indoors and outer surface
• Remove all stains from vertical surfaces such as doors, door frames, and around light switches, private entry glass and dividers
• Wash, clean and sterilize all water fountains
• Sweep private stairways, and vacuum if carpeted
• Clean building floors, by sweeping and mopping
• Clean and sanitize, and restock supplies in restrooms Information Receptionist/Ambassador
G. V. (Sonny) Montgomery VA Medical Center - Jackson, MS 2020 to 2021
1500 E. Woodrow Wilson Ave
Jackson, MS 39216
Information Receptionist/Ambassador
Duties, Accomplishments and Related Skills:
• A patient navigator who provides administrative support for veterans and employee's,
• Coordinates wheelchair management for veterans who are in need.
• Responsible for administrative functions and clerical support.
• Review incoming correspondence and determines necessary action, routes and tracks tasking due- outs and follow-ups on requests.
• Spend majority of time greeting Veterans at the facility's various entrances hallways and waiting areas.
• Inquire about Veteran needs and offers assistance appropriately. Security Officer
Pendleton Security - Jackson, MS
June 2020 to September 2020
Duties, Accomplishments and Related Skills:
• Provided leading protection and safety to clients
• Access Control services include monitoring access at points of entry / exit, such as employee gates & employee doors, and contractor & visitor entrances
• Maintain the records for entry through entry/exit points, inspecting bags / packages, providing directions, etc.
• Professionally managed, and trained to deter incidents before they occur
• Respond to incidents if they should happen, and provide exceptional customer service. Customer Service Representatives
General Dynamics - Hattiesburg, MS
2015 to 2019
5912 US 49
Hattiesburg, MS 39401 United States
Customer Service Representatives
Duties, Accomplishments and Related Skills:
• Achieving company goals and successfully assisting customers.
• Strong problem solver with the multitasking ability to handle several customer needs with ease.
• Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
• Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
• Record all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company software.
• Answer calls by utilizing the company's call management system and other software.
• Good communication skill
• Fast multitasking ability
• Empathy
• Ability to quickly learn new software.
• Teamwork
• Patience
Warehouse Worker
Channel Control Merchants, LLC - Hattiesburg, MS
2016 to 2017
48 Rawls Springs Loop Rd
Hattiesburg, MS 39402 United States
Warehouse Worker
Duties, Accomplishments and Related Skills:
• Frequently transporting loads of up to 100 pounds by pallet jack
• Manipulate products by hand from a primary location to a cart, pallet or plate
• Move materials within the Distribution Center as needed.
• Operating machines and various hand tools in accordance with standard procedures, preparing it to be shipped out to various stores.
• Adhere to required processes and procedures protocol follow all safety and housekeeping procedures, meet or exceed productivity goals.
• Complete all training program requirements, operate all equipment necessary to perform the job
• Follow directions and work in a team-oriented environment Requirements. Assistant Manager
Dollar General - Hattiesburg, MS
2006 to 2015
Duties, Accomplishments and Related Skills:
• Supports the Store Manager and helps model "customer first" behavior for the store team.
• Setting an example of leadership, teamwork, and results by putting our customer first.
• Provide superior customer service leadership greet and assist customers and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week. Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Implement and maintenance of planograms ensure merchandise is presented according to established practices.
• Ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence. 88MIC (Heavy Equipment Operator)
USARMY - Gulfport, MS
2005 to 2010
4201 Hewes Ave
Gulfport, MS 39507 United States
88MIC (Heavy Equipment Operator)
Duties, Accomplishments and Related Skills:
• Trained in the use of tear gas and explosives.
• Employed, fired and recovered anti-personnel and anti-tank mines. Operated and maintained communications equipment.
• Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
• Expert in tactical and technical guidance.
• Prepared equipment for destruction.
• Drafted military and nonmilitary correspondence. Build foundation from ground up to occupy.
• Transported goods or materials form one destination to another. Code Enforcement Officer
City of Hattiesburg - Hattiesburg, MS
2002 to 2006
200 Forrest Street
Hattiesburg, MS 39401 United States
Code Enforcement Officer
Duties, Accomplishments and Related Skills:
• Report violations on hazardous conditions, safety and sanitation, and health issues.
• Responds to complaints of rule violations and performs other enforcement duties as assigned.
• Report violations and recommend corrective action when necessary.
• Issues warnings and or citations as necessary to address rule issues or violations.
• Respond to complaints of rule violations.
Custodian
Associated Cleaning - Hattiesburg, MS
2000 to 2006
Duties, Accomplishments and Related Skills:
• Cleaning an office building and having it prepared for the clients the next business day.
• Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
• Mixed water and detergents in containers to prepare chemical cleaning solutions.
• Scrubbed, top-coated, buffed and varnished hard floors. Inspected facility and grounds and picked up any trash.
• Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
• Cleaned in and around the buildings, prioritizing safety at all times Lead Security Officer
High Hat 2000 - Hattiesburg, MS
1996 to 2006
• Worked nightly to help keep order, and make sure everyone is safe and has a good time.
• Monitored people by checking I.D.s and cover charge at the door, make sure nobody is acting aggressively or destructively, and protected property and equipment from damage.
• Inspecting clients' identification to discern their legal capacity.
• Reviewing mental fitness and outward appearances to gauge prospective clients' eligibility.
• Receiving event-related tickets or cash payments prior to prospective clients' entry.
• Furnishing clients with wrist stamps, bands, or ticket stubs to denote their rightful admission.
• Steering clients to accessible amenities.
• Maintaining orderliness and etiquette in all applicable vicinities.
• Escorting rowdy clients off of premises.
• Reporting pressing security-related matters to local authorities and owner of company
• Refined crowd management and problem-solving abilities.
• Unrivaled observational and conflict management skills.
• Capacity to be stern, as required.
• Excellent verbal communication abilities.
• Physically agile with impeccable reflexes.
Heavy Equipment Operator
City of Hattiesburg - Hattiesburg, MS
1999 to 2002
200 Forrest Street
Hattiesburg, MS 39403 United States
Heavy Equipment Operator
Duties, Accomplishments and Related Skills:
• Operates various items of engineering and automotive equipment in construction and maintenance of ranges, move and/or transport heavy, bulky and oversized material and equipment.
• Operates engineering equipment such as bulldozers (D-7Æs, D-8Æs, or other equivalent), front-end loaders, backhoes, motor graders to clear and grade areas, remove earth, slope banks, dig ditches and level road beds.
• Responsible for operating a variety of off road haul trucks and other equipment utilized in mining which could include scalers, loaders, skid loaders, etc.
• Perform daily inspection of vehicle and work area as assigned
• Observe visual and auditory signals during vehicle operation
• Perform routine inspection and preventive maintenance on assigned equipment; clean equipment
• Work well independently and as a part of a team with co-worker Education
Associate of Science in Business Management Administration Colorado Technical University Colorado Springs - Colorado Springs, CO 2014 to 2017
Technical or Occupational Certificate in Certified Nursing Assistant Pearl River Community College Hattiesburg - Hattiesburg, MS July 1999 to October 1999
Certificate in Child Development
University of Southern Mississippi Hattiesburg - Hattiesburg, MS January 1996 to June 1996
High school diploma or GED
Skills
• Custodial Experience (10+ years)
• Heavy Equipment Operation (10+ years)
• Store Management Experience (10+ years)
• Buffing (7 years)
• Guest Services (10+ years)
• Planograms (10+ years)
• Tractor-Trailer (10+ years)
• Backhoe Operation
• Box Truck (10+ years)
• Merchandising (10+ years)
• Commercial Cleaning (10+ years)
• Forklift (10+ years)
• Commercial Driving (10+ years)
• Loader Operation
• Freight Experience (10+ years)
• Mechanical Knowledge
• Flatbed (2 years)
• Load & Unload (10+ years)
• Delivery Driver Experience (10+ years)
• Shipping & Receiving (10+ years)
• Pallet Jack (10+ years)
• Machining
• Tanker Experience
• Assembly (10+ years)
• Lawn Care (10+ years)
• Supervising Experience (10+ years)
• Customer service (10+ years)
• Retail Management (10+ years)
• Time Management (10+ years)
• Management (10+ years)
• Security (10+ years)
• Sales Management (10+ years)
• Sales (10+ years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• Insurance Sales (7 years)
Military Service
Branch: Army
Service Country: Iraq
Rank: E-5
2005 to 2010
Duties, Accomplishments and Related Skills:
• Trained in the use of tear gas and explosives.
• Employed, fired and recovered anti-personnel and anti-tank mines.
• Operated and maintained communications equipment.
• Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
• Expert in tactical and technical guidance.
• Prepared equipment for destruction.
• Drafted military and nonmilitary correspondence.
• Build foundation from ground up to occupy.
• Transported goods or materials from one destination to another. Certifications and Licenses
Driver's License
Insurance Producer License
Licensed in MS, AL, LA, OH, VA
Contact this candidate