Service Representative Customer

Jennifer O’Brien, MIT

662-***-**** · ********.********@*****.***

Objective Statement:

Seeking a full-time position that will provide opportunities for professional development and growth. Experienced in leadership, management, teaching and training. Able to meet and successfully deal with challenges head on. Excel in multi-tasking environment. Motivated self-starter, fast learner, and great attitude. Outstanding personal relations and social skills with proven success by reputation and references. Will go the extra mile and give my best performance. EDUCATION

2023 DOL – MyPace Certification

2022 TLA – SCRUM Master Certification

2022 MSU – Specialist Training – Leadership in Administration 2013 HCC – Electronic Health Records Workforce Training Certificate 2006 AIU – Master’s Degree – IT, concentration in Internet Security 2004 UMUC Bachelor’s Degree – Information Systems Management 2005 UMUC Certificate – Project Management of IT

2001 UMUC – Associates Degree – Management Studies 2001 ATG – Certificate – A+

QUALIFICATIONS

Counsel students in high school, college, and university levels Assist with career preparation, personal and career advising, career transition readiness and placement Advise and assist students in crisis situations and conflict resolutions Taught anger management, social skills, academic and behavioral issues, self esteem builders Planning and facilitating meetings with the parents and other family members Implemented case management, special education, individual instruction as needed Advanced student achievement and team building skills Expert Project Management performance

Expert use of Windows XP, Vista, Windows 7, Windows 8, Windows 10, Windows 13, Google Chrome, and Safari Expert use of Microsoft Office Suite 2003, 2007, 2010, 2013, and google virtual apps to include Word, Access, Excel, PowerPoint, and Outlook

Design and maintain HTML, PHP, C+, C++, PSP, and Java web pages Demonstrate success in collecting, budgeting, managing company funds, payroll, expenditures, inventory, sales receipts Practice adaptive organization skills in all areas of job performance and time management Manage audio visual set up and sustain network compatibility standards Use of FrontPage, FTP, and pgp encryption software Expert in word processing and data entry to include correspondence letters, reports, surveys, and questionnaires Improve and update company procedures and data

Creatively lead and present company presentations

Accurate database entry to include the Work Log Database for time entry, PAWS Database, Mainframe Database, Archive Database, and other advanced database systems Maintain secure network and office policies

Responsible for interviewing, training, and supervising employees Organize and support company functions and events

Work with innovative spreadsheets to manage task completions and staff actions Use popular web browsers and search engines to include IE, Mozilla, Netscape, Google Chrome, yahoo, bing, etc. Use local email applications: Microsoft Outlook/Outlook Express and web based email clients: gmail, yahoo Expert teacher, trainer, and leader in all areas of Computers and Information Technology Successfully managed/instructed BOT, CSC, IT, BMIS, and BUSI classroom classes and online classes Professionally work/lead as a student advisor and Microcomputer Head Expert use of Canvas and Blackboard

Exceed in Instructional design and management of class and online courses Expert in reading/writing HL7/ELR messages

EMPLOYMENT

November 2022 – Present – Job Corps – Counselor

Advise and assist students in conflict resolutions. Assist with career preparation, personal and career advising, career transition readiness.

Counsel students in social skills, etiquette, netiquette, time management, work ethics, and professionalism.

Cloud computing and management; Teach the Windows Operating System Teach the Microsoft Office Suite 2003/2010 to include Word,

Access, Excel, PowerPoint, and Outlook; Teach Internet and networking security concepts; Teach IT/Computer subject areas; Troubleshoot Computer problems. Advise and assist students in conflict resolutions. Assist with career preparation, personal and career advising, career transition readiness

January 2017 -- Present -- Ole Miscellaneous -- Senior Systems Analyst/Owner Cloud computing and management; Virtualization initialization; Build/manage inventory using worksheets/spreadsheets; Manage office and computer system network; Design, select, buy products; Design, build storage profile online and physical; Build marketing campaigns/ads; Advertise virtually; Manage all handling, storage, distribution; Market products; January 2014 – August 2017 – Grenada Career and Technical Center – Assistant Principal Intern/Computer Tech/ IT Instructor

Fix all technological problems; Teach Information Technology and Computer subject areas; Manage classroom, Compete in state wide competitions

August 2006 – December 2013 – Northwest Mississippi Community College – Computer Instructor/Advisor/Head of the Microcomputer Department

Teach the Windows Operating System Teach the Microsoft Office Suite 2003/2010 to include Word, Access, Excel, PowerPoint, and Outlook; Teach Internet and networking security concepts; Teach IT/Computer subject areas; Troubleshoot Computer problems; Teach all business courses in the CIS and BOT department August 2006 – April 2007 – University of Memphis – Adjunct Computer Instructor Teach the Windows Operating System; Teach the Microsoft Office Suite 2003 to include Word, Access, Excel, and PowerPoint; Teach IT/Computer subject areas; Troubleshoot Computer problems January 2006 – July 2007 – University of MS – Adjunct Computer Instructor Teach the Windows Operating System; Teach the Microsoft Office Suite 2003 to include Word, Access, Excel, and PowerPoint; Troubleshoot Computer problems

June 2004 – June 2006 – Dixie-Net – Web Developer

Build, update, and manage websites; Work with HTML, PHP, PSP, C++, C+, Java web pages; Use Frontpage and FTP to upload websites; Use Platypus database program to manage all customer accounts; Maintain excellent customer relations RECOGNITION

2nd Battalion, 2nd Infantry, Certificate of Appreciation Red Cross, Certificate of Appreciation

Aafes Car Sales, Outstanding Achievement Certificate Dean’s List Certificate

VOLUNTEER

2017-2018 – Concorde College Advisory

Committee

2006-2011 – Phi Beta Lambda Advisor

2009-2011 – NWMCC Planning Committee

2009-2011 – NWMCC Craft Committee

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