Customer Service Representative

CHESTER AUSTIN SHEPPARD III

*****************@******.*** 602-***-**** Gilbert, Arizona 85295 Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive a itude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

● Customer relations

● Problem-solving abilities

● Highly Accountable

● Adaptive team player

● Accurately document files

● Quality assurance controls

● Active listening

● Highly successful multi-tasker

Experience

UBER Eats Gilbert, AZ

Customer Representative/ Delivery

Specialist

01/2023- Current

Coleman Powersports Tempe, AZ

Customer Representative

05/2021- 12/2023

Bulwark Exterminating Gilbert, AZ

Customer Representative

08/2020 - 05/2021

● Stayed in constant communication with the dispatching team to quickly respond to delivery updates in order to make timely delivery of customer orders.

● Verify customer orders prior to completing deliveries to avoid customer complaints.

● Partnered with multiple local restaurants to handle delivery needs across Arizona.

● Logged hours, mileage and order-related activities with the company's POS app to maintain detailed records.

● Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submi ed cash.

● Make product recommendations or services to customers based on their needs and preferences.

● Maintain customer accounts and record account information.

● Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

● Multi-task across work platforms within a fast-paced call center environment

● Follow communication guidelines, policies and procedures.

● Informed customers about billing procedures, processed payments and provided payment option setup assistance.

● Met and exceeded productivity targets by handling every interaction with top-notch customer service.

● Evaluated customer account information to assess current issues and determine potential solutions.

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Turbo Resources Gilbert, AZ

Warehouse Inventory Worker

08/2019 - 08/2020

● Reordered stock to replenish inventory without interruption to production

● Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

● Prepared inventory for shipment by a aching tags and labels and executing shipment documents to facilitate delivery to proper customers.

● Demonstrated great teamwork skills with staff members involved in production and transport.

Corporate Job Bank Gilbert, AZ

Customer Service

07/2018 - 08/2019

● Assessed customer needs and upsold products and services to maximize sales.

● Informed customers about billing procedures, processed payments and provided payment option setup assistance.

● Asked probing questions to determine service needs and accurately input information into electronic systems.

Olive Garden Mesa, AZ

Busser/Host

06/2016 - 08/2017

● Cleared tables efficiently to maintain high turnover rate and minimize wait times.

● Suggested additional items and offered samples of weekly promotional items to increase store sales.

● Greeted guests with friendliness and professionalism. Education and Training

Desert Ridge High School Mesa, AZ

High School Diploma

05/2016

References

Dave Damron, V.P Quality and Material Handler,Turbo Resources, 480-***-****; Ashley LaRue, Loan Processor, Bank of America, 480-***-****

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