Customer Service and Administrative Assistant

GRETCHEN BENEDETTINI

SKILLS

• Account

Management

• Documentation • MS Office • Salesforce

• Strategic

Planning

• Time

Management

• Sales Support • Cryoport

• Customer

Service

• Data

Entry/Analysis

• Multi-tasker • Purchasing

EXPERIENCE

Jaguar Land Rover Los Angeles (US AUTO Trust) 2023 - 2024

• Loaner Fleet Coordinator supporting 6 Service Advisors, Service Manager, Service Director, General Manager, and entire Sales team.

• Manage and coordinate 88 loaner vehicles and contracts, their registration, fueling, cleaning, maintenance and repairs as needed.

• Coordinate reservations as well as adhoc requests daily which includes opening/starting and closing/finishing contracts.

• Collection of fees, deductibles, opening insurance claims, researching and collection of traffic violations and communicating directly with customers.

• Provide weekly status reports of loaners out 11+ days, rentals for those at 12+ days and weekly invoice reviews for rentals.

• Daily updates with management, service and customers as needed.

• Excellent customer support and communication with customers as no one wants to be without their vehicle.

Contract Assignments 2021 - 2023

• Administrative Clerk and Receptionist positions which included City of Anaheim and Huntington Beach, Los Angeles Country Recorder and County Clerk, BJ’s Restaurant Corporate Office, Intertek – ATI and JMG Security Services.

• All required consumer assistance, face to face as well as by phone and email.

• Tasks included documentation, data analysis, proofing records, accounts payable, data entry and support of multiple departments at the same time.

• Softwares used: Salesforce and Cryoport to complete bidding, estimates, and presentations.

• Vendor communications and working with other departments.

•

Hyundai Motor America Corporate Office 2019 – 2021

• Regional and Executive Case Manager – handling regional dealerships, customers, and warranty/recall cases.

• Member of Executive Management team on their priority cases as well as prepared documentation for legal cases.

• Wrote and implemented documents for case management training and use companywide, trained, and mentored new case managers as well as covered multiple regions when a case manager was overwhelmed.

• Provided documentation on all cases and transferred any legal or Lemon cases to inhouse legal team.

• Maintained database on customers, reviewed, researched, and provided recommendation for Customer or Dealer Goodwill Assistance. Daily case load was 100+ cases at a time.

• Enjoyed providing customers with answers, assistance and understanding of their product, services, warranty, and maintenance. Also excelled in building dealership relationships with Hyundai customers and Dealerships during Covid and while working remote.

EDUCATION

National University

Degree in Business Management & Computer Programing – Suma Cum Laud & Dean’s List CSU – Fullerton

Business Management and Business Law studies – Zeta Tau Alpha Fraternity

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