Social Media Continuous Improvement
Resume:
Shay Kilroy
Fayetteville, AR
Highly motivated and results-oriented leader with a passion for collaboration and achieving team goals. Proven ability to maintain composure under pressure and prioritize tasks to meet customer demands. Quick learner with a strong work ethic and dedication to continuous improvement. Eager to contribute to a dynamic team environment and utilize my diverse skill set to drive company growth. Key Strengths:
• Leadership: Confident and decisive leader who inspires and motivates others.
• Team Player: Collaborative approach with a focus on achieving shared objectives.
• Problem Solver: Resourceful and adept at managing challenging situations.
• Detail-Oriented: Meticulous attention to detail and commitment to accuracy.
• Adaptable Learner: Eager to acquire new skills and knowledge to enhance performance. Authorized to work in the US for any employer
Work Experience
Professional Cleaning Technician
Life's Simple McCleanings LLC-Fayetteville, AR
May 2024 to Present
Construction Cleaning Duties and Responsibilities:
• Rough Clean:
* Removal of large debris, trash, and construction materials.
* Sweeping and vacuuming of floors and surfaces.
* Cleaning of windows, sills, and frames.
• Final Clean:
* Detailed cleaning of all surfaces, fixtures, and appliances.
* Polishing of floors, countertops, and hardware.
* Cleaning of bathrooms and kitchens.
Commercial Cleaning Duties and Responsibilities:
• Daily/Regular Cleaning:
* Dusting and wiping of surfaces.
* Vacuuming and mopping floors.
* Emptying trash and recycling bins.
* Cleaning and disinfecting restrooms.
* Restocking supplies.
• Periodic Cleaning:
* Deep cleaning of carpets and upholstery.
* Window washing.
* Stripping and waxing floors.
* Pressure washing exteriors.
* Special event cleaning.
Residential Cleaning Duties and Responsibilities:
• Regular Cleaning:
* Dusting and wiping surfaces.
* Vacuuming and mopping floors.
* Cleaning bathrooms and kitchens.
* Making beds and changing linens.
* Laundry and ironing (if requested).
• Deep Cleaning:
* Cleaning inside appliances (oven, refrigerator, etc.).
* Washing walls and baseboards.
* Cleaning blinds and curtains.
* Organizing closets and cabinets.
Additional Responsibilities for All Types of Cleaning:
• Maintaining a safe and healthy work environment.
• Using appropriate cleaning products and equipment.
• Following safety procedures and protocols.
• Communicating effectively with clients and team members. Please note that the specific duties and responsibilities of a cleaning company may vary depending on the client's needs and the scope of the cleaning project. Press Operator
Polytech Molding Inc-Prairie Grove, AR
November 2023 to May 2024
Press Operator
Job Duties & Descriptions
• Machine Operation:
* Operate and monitor various presses (hydraulic, pneumatic, etc.) for plastic molding processes
(injection, compression, etc.).
* Load raw materials (plastic pellets, resins) into the press hopper.
* Start and stop the press cycle, adjusting parameters as needed.
* Monitor machine gauges and displays for pressure, temperature, and cycle times.
* Troubleshoot and resolve minor machine malfunctions.
• Mold Setup & Changeover:
* Install and remove molds from the press according to production schedule.
* Clean and inspect molds for damage or wear.
* Apply mold release agents as needed.
* Adjust mold settings for optimal part production.
• Quality Control & Inspection:
* Perform visual inspections of finished parts for defects (flash, short shots, warping).
* Measure parts using calipers, micrometers, and other tools to verify dimensional accuracy.
* Compare parts to blueprints or specifications to ensure compliance.
* Record quality data and report any issues to supervisors.
• Material Handling:
* Move raw materials and finished parts using hand trucks, pallet jacks, or forklifts.
* Weigh and label finished parts for storage or shipment.
* Maintain accurate inventory records of raw materials and finished goods.
• Safety & Maintenance:
* Follow all safety procedures and wear appropriate personal protective equipment (PPE).
* Perform routine maintenance tasks on presses and auxiliary equipment.
* Clean work area and maintain a safe and organized environment.
• Additional Duties (as needed):
* Assist with mold design and development.
* Train new press operators.
* Participate in continuous improvement initiatives.
* Perform other duties as assigned by supervisors. Key Skills & Qualifications
• Technical: Knowledge of plastic molding processes, materials, and equipment.
• Mechanical Aptitude: Ability to troubleshoot and repair minor machine malfunctions.
• Quality Control: Understanding of inspection techniques and measurement tools.
• Safety: Commitment to following safety procedures and maintaining a safe work environment.
• Physical: Ability to lift and carry up to 50 pounds, stand for extended periods, and perform repetitive tasks.
• Communication: Ability to work effectively with team members and communicate with supervisors.
• Problem-Solving: Ability to identify and resolve issues that arise during production.
• Attention to Detail: Meticulous approach to ensuring product quality and accuracy. Independent Contractor - Construction Helper
Hendrix Construction-Saint Joseph, MO
December 2021 to May 2023
Construction Laborer/Helper
Job Duties:
• Site Preparation: Clear debris, unload materials, set up tools and equipment.
• Material Handling: Load/unload trucks, move materials around the site.
• Assisting Tradespeople: Provide support to carpenters, electricians, plumbers, etc.
• Digging/Trenching: Excavate trenches for foundations, pipes, etc.
• Demolition: Assist with tearing down structures, removing debris.
• Cleanup: Maintain a clean and safe worksite throughout the project. Rental Renovations and Repairs Technician
Job Duties:
• Unit Turnover: Prepare vacant units for new tenants by painting, cleaning, repairing fixtures, and replacing flooring.
• Maintenance Repairs: Address tenant repair requests promptly, including plumbing, electrical, HVAC, appliance, and carpentry issues.
• Preventive Maintenance: Conduct routine inspections and perform preventative maintenance to avoid major repairs.
• Property Improvement: Upgrade units with modern fixtures, appliances, and finishes to enhance appeal and value.
• Vendor Management: Coordinate with contractors and suppliers for larger projects and specialized repairs.
Description:
A Rental Renovations and Repairs Technician is responsible for maintaining and improving the condition of rental properties. This role involves a variety of skills including basic plumbing, electrical, carpentry, and painting. Strong communication and problem-solving skills are essential to interact with tenants and address their concerns effectively.
Server/Cook/Prep/Baker/Dishwasher
Perkins Restaurants & Bakery-Saint Joseph, MO
September 2020 to November 2021
Perkins Restaurant & Bakery Server
Job Duties:
• Guest Service:
* Greet and welcome guests promptly
* Take accurate orders and anticipate needs
* Deliver food and beverages efficiently
* Resolve guest concerns professionally
• Menu Knowledge:
* Maintain comprehensive menu knowledge
* Offer recommendations and answer questions
* Upsell specials and promotions
• Operational Tasks:
* Process payments accurately
* Maintain cleanliness of tables and work area
* Stock supplies and perform side work
• Teamwork:
* Communicate effectively with team members
* Contribute to a positive and supportive work environment Perkins Restaurant & Bakery Cook
Job Duties:
• Food Preparation:
* Prepare menu items according to recipes and standards
* Ensure proper portioning and presentation
* Follow food safety and sanitation guidelines
• Station Management:
* Set up and maintain a clean and organized workstation
* Stock necessary ingredients and supplies
* Monitor food quality and freshness
• Time Management:
* Prioritize tasks and manage time effectively
* Cook food to order and maintain ticket times
* Communicate with team members to ensure smooth service
• Teamwork:
* Collaborate with kitchen staff to achieve goals
* Maintain a positive and supportive work environment
* Assist with other tasks as needed
Perkins Restaurant & Bakery Prep Cook
Job Duties:
• Ingredient Preparation:
* Wash, peel, chop, and slice fruits, vegetables, and other ingredients according to recipes.
* Measure and portion ingredients accurately.
* Prepare sauces, dressings, and other components.
• Food Production:
* Assist with basic food preparation tasks like breading, marinating, and assembling.
* Follow standardized recipes and portioning guidelines.
* Ensure proper storage and rotation of prepped items.
• Sanitation:
* Maintain a clean and organized work area.
* Follow strict food safety and sanitation procedures.
* Wash and sanitize utensils, equipment, and surfaces.
• Teamwork:
* Collaborate with kitchen staff to ensure smooth workflow.
* Assist with other tasks as needed.
Perkins Restaurant & Bakery Baker
Job Duties:
• Baking and Pastry Preparation:
* Prepare a variety of baked goods, including breads, muffins, cookies, pies, and cakes, according to established recipes and standards.
* Ensure proper mixing, proofing, baking, and decorating techniques.
* Maintain consistent product quality and presentation.
• Inventory Management:
* Monitor inventory levels of ingredients and supplies.
* Place orders and restock as needed.
* Rotate stock to ensure freshness.
• Food Safety and Sanitation:
* Adhere to strict food safety and sanitation guidelines.
* Maintain a clean and organized work area.
* Properly store and handle ingredients and finished products.
• Teamwork:
* Collaborate with kitchen staff to meet production goals.
* Assist with other tasks as needed.
Perkins Restaurant & Bakery Dishwasher
Job Duties:
• Dishwashing:
* Operate commercial dishwashing machine to clean dishes, glassware, utensils, pots, and pans.
* Wash items by hand as needed.
* Ensure proper sanitization of all items.
• Kitchen Cleaning:
* Clean and sanitize work surfaces, floors, walls, and equipment.
* Empty trash and recycling bins.
* Maintain a clean and organized dishwashing area.
• Support:
* Assist kitchen staff with food preparation tasks as needed.
* Stock supplies and perform other duties as assigned. Professional House Cleaner
ShayLynn's housecleaning services-Surprise, AZ
August 2010 to June 2018
Professional House Cleaner
Job Duties & Descriptions
• Cleaning & Sanitizing:
* Thoroughly clean and disinfect all areas of the home, including kitchens, bathrooms, bedrooms, living areas, and common spaces.
* Dust furniture, fixtures, and décor.
* Vacuum and mop floors, carpets, and rugs.
* Clean windows, mirrors, and glass surfaces.
* Scrub and sanitize sinks, toilets, showers, and tubs.
* Empty trash and recycling bins.
• Kitchen Maintenance:
* Clean appliances (refrigerator, oven, microwave, dishwasher).
* Wipe down countertops, cabinets, and backsplashes.
* Clean and organize pantry and cupboards.
* Wash dishes and load/unload dishwasher.
• Bedroom & Living Area Care:
* Change bed linens and make beds.
* Dust and polish furniture.
* Vacuum and/or mop floors.
* Tidy up and organize belongings.
• Additional Tasks (as requested):
* Laundry (wash, dry, fold, iron)
* Interior window cleaning
* Organizing closets and storage areas
* Deep cleaning (e.g., baseboards, blinds, ceiling fans) Key Skills & Qualifications
• Cleaning Expertise: Thorough knowledge of cleaning techniques, products, and equipment.
• Time Management: Ability to prioritize tasks and complete them efficiently within the allotted time.
• Attention to Detail: Meticulous approach to ensuring a spotless and sanitary environment.
• Physical Stamina: Ability to perform physically demanding tasks (bending, lifting, standing) for extended periods.
• Reliability & Trustworthiness: Demonstrated professionalism, punctuality, and respect for client's property.
• Communication: Effective communication with clients to understand their needs and preferences.
• Adaptability: Flexibility to accommodate varying cleaning schedules and specific client requests. Additional Skills (optional):
• Experience with green cleaning products.
• Knowledge of specific cleaning techniques for delicate surfaces or materials.
• Ability to work independently with minimal supervision.
• Experience with pet-friendly cleaning practices. Daycare Assistant Teacher
Learn & Play-Surprise, AZ
May 2013 to October 2016
Daycare Assistant Teacher
Job Duties:
• Classroom Support: Assist lead teacher with daily activities, lesson preparation, and classroom management.
• Childcare: Supervise and interact with children, ensuring their safety and well-being.
• Learning Activities: Engage children in age-appropriate activities that promote development and learning.
• Daily Care: Assist with meals, snacks, diapering/toileting, and nap time.
• Parent Communication: Communicate with parents about their child's progress and daily activities.
• Classroom Maintenance: Help maintain a clean and organized classroom environment. Overnight Stocker/Cashier
Walmart-El Mirage, AZ
February 2008 to April 2010
Walmart Overnight Stocker and Cashier
Job Duties:
• Stocking:
* Unload trucks and stock shelves with merchandise.
* Rotate stock and remove outdated products.
* Build displays and maintain product organization.
* Assist with inventory management and ordering.
• Cashier:
* Greet customers and provide friendly service.
* Scan items, process payments, and issue receipts.
* Bag groceries and assist customers with carrying out.
* Handle returns and exchanges.
* Maintain cleanliness of checkout area.
3rd Key Holder
Movie Gallery-Hobe Sound, FL
May 2005 to March 2006
3rd Key Holder
• Summary: Assists store management in daily operations, sales, and customer service. Opens/closes store in absence of manager/assistant manager. Ensures smooth store operation and excellent customer experience.
• Duties:
* Sales & Customer Service: Provides exceptional customer service, resolves issues, processes transactions.
* Operations: Opens/closes store, manages cash register, maintains inventory, stocks shelves.
* Leadership: Trains new employees, motivates team, enforces store policies, ensures safety standards.
* Merchandising: Implements visual displays, maintains store cleanliness and appearance.
• Skills:
* Customer service
* Cash handling
* Communication
* Problem-solving
* Leadership
* Retail experience
• Additional: May assist with movie rentals, concessions, or other store-specific tasks. Gas Station Attendant/Cashier
Flying J Truck Stop-Eloy, AZ
August 2004 to February 2005
Flying J Truck Stop Gas Station Cashier and Attendant Job Duties:
• Customer Service:
* Greet customers with a friendly and welcoming demeanor.
* Process transactions accurately and efficiently.
* Answer customer questions and provide information about products and services.
* Resolve customer complaints or concerns.
• Cashier Duties:
* Operate cash register and other point-of-sale systems.
* Handle cash, credit/debit card transactions, and checks.
* Balance cash drawer at the end of shift.
* Upsell promotional items and services.
• Attendant Duties:
* Pump gas and diesel fuel for customers.
* Clean windshields and check fluid levels.
* Maintain cleanliness of gas pumps and surrounding areas.
* Stock shelves and coolers with merchandise.
* Prepare and serve food and beverages in the convenience store (if applicable).
• Other Duties:
* Perform light maintenance and cleaning tasks.
* Follow company policies and procedures.
* Maintain a safe and secure work environment.
Inventory Control Specialist/Merchandising Associate/Overnight Stocker/ Cashier
Walmart-Stuart, FL
October 2001 to June 2004
Walmart Inventory Control Specialist
Job Duties and Responsibilities:
• Inventory Management:
• Monitor inventory levels and ensure accuracy.
• Conduct regular cycle counts and physical inventories.
• Investigate and resolve discrepancies.
• Maintain accurate records of inventory transactions.
• Order and replenish stock as needed.
• Data Analysis:
• Analyze inventory data to identify trends and patterns.
• Forecast demand and adjust inventory levels accordingly.
• Identify and address potential issues such as overstocks and shortages.
• Process Improvement:
• Develop and implement strategies to improve inventory accuracy and efficiency.
• Collaborate with store associates and management to identify and resolve problems.
• Implement new technologies and procedures to optimize inventory control processes.
• Compliance:
• Ensure compliance with company policies and procedures.
• Adhere to safety regulations and standards.
Walmart Merchandising Associate
Job Duties:
• Merchandise Presentation:
* Stock shelves, racks, and displays with merchandise.
* Arrange and organize products according to planograms and guidelines.
* Maintain clean and appealing displays.
* Sign and price merchandise accurately.
• Customer Service:
* Assist customers with finding products and answering questions.
* Provide information about products and promotions.
* Process returns and exchanges.
• Inventory Management:
* Monitor inventory levels and report discrepancies.
* Rotate stock and remove damaged or outdated products.
* Assist with inventory counts and audits.
• Store Maintenance:
* Maintain cleanliness and organization of sales floor and backroom areas.
* Assist with setting up seasonal displays and promotions.
* Follow safety procedures and report hazards.
Walmart Overnight Stocker and Cashier
Job Duties:
• Stocking:
* Unload trucks and stock shelves with merchandise.
* Rotate stock and remove outdated products.
* Build displays and maintain product organization.
* Assist with inventory management and ordering.
• Cashier:
* Greet customers and provide friendly service.
* Scan items, process payments, and issue receipts.
* Bag groceries and assist customers with carrying out.
* Handle returns and exchanges.
* Maintain cleanliness of checkout area.
:
Shift Leader
McDonald's-Jensen Beach, FL
May 2000 to October 2001
McDonald's Shift Leader
Job Duties and Responsibilities:
• Leadership:
• Supervise and motivate crew members during shifts.
• Ensure team adherence to McDonald's standards for quality, service, and cleanliness (QSC).
• Delegate tasks and provide feedback to crew members.
• Operations:
• Plan and prepare for each shift, ensuring adequate staffing and supplies.
• Monitor performance during the shift, addressing any issues that arise.
• Oversee food preparation and ensure order accuracy and speed.
• Maintain cleanliness and safety standards throughout the restaurant.
• Customer Service:
• Greet and interact with customers in a friendly and professional manner.
• Resolve customer complaints and ensure satisfaction.
• Training:
• Train and coach new crew members.
• Provide ongoing support and development opportunities for existing staff.
• Administrative Tasks:
• Complete shift reports and other paperwork.
• Manage cash drawers and handle financial transactions.
• Additional Responsibilities:
• May be responsible for inventory management, scheduling, and other duties as assigned. Hotel Housekeeper/Guest Attendent
Riverside Hotel-Jensen Beach, FL
May 1999 to August 1999
Hotel Housekeeping:
• Guest Rooms: Change linens, clean bathrooms, replenish toiletries, vacuum/mop, dust, report maintenance issues.
• Public Areas: Clean lobby, hallways, elevators, restrooms, restock supplies, empty trash.
• Laundry: Wash, dry, fold linens and towels.
Guest Attendant (Room Attendant):
• Guest Rooms: Similar to housekeeping duties but with more focus on guest interaction.
• Guest Service: Handle guest requests (extra towels, pillows, etc.), deliver items, provide information.
• Maintenance: Report any issues in the room to maintenance staff.
• Security: Follow hotel security protocols, report any suspicious activity. Bagging Associate
Winn-Dixie-Jensen Beach, FL
October 1998 to June 1999
Winn Dixie bagging associate duties:
• Customer Service: Greet customers, assist with loading groceries onto the belt, offer carryout assistance.
• Bagging: Properly bag groceries to prevent damage, arrange bags in carts for easy carrying.
• Carryout: Load groceries into customer vehicles, return carts to designated areas.
• Checkout: Assist cashiers with price checks, bagging supplies, general cleanliness of area.
• Stocking: Replenish bagging supplies, assist with stocking shelves when needed. Education
High School Graduate
Martin County High School - Stuart, FL
January 2002 to May 2002
Skills
• Residential Cleaning (10+ years)
• Serving Experience (5 years)
• Restaurant Experience (5 years)
• Cash Handling (10+ years)
• Cleaning Experience (10+ years)
• Laundry (10+ years)
• Food Service (5 years)
• Cooking (10+ years)
• Organizational Skills (10+ years)
• Meal Preparation (5 years)
• Commercial Cleaning (10+ years)
• Busser (5 years)
• Sales (10+ years)
• Cashiering (10+ years)
• Inventory Control (10+ years)
• Kitchen Experience (5 years)
• Merchandising (10+ years)
• Food Preparation (5 years)
• Babysitting (10+ years)
• Upselling (2 years)
• POS (10+ years)
• Host/Hostess (5 years)
• Retail Sales (10+ years)
• Childcare (10+ years)
• Food safety (5 years)
• Food production (5 years)
• Food Handling (5 years)
• Inside sales (1 year)
• Microsoft Office (4 years)
• Door-to-door (1 year)
• Time management (1 year)
• Machining (1 year)
• Culinary experience
• Knife skills
• Food industry
• Customer service
• Plastics Extrusion
Awards
P.A.C.E Leadership Certification
May 1997
PACE Leadership is a model that emphasizes four key practices:
• Play: Encourages experimentation and risk-taking to foster innovation.
• Adaptability: Emphasizes flexibility and the ability to pivot in response to change.
• Curiosity: Promotes a questioning mindset and continuous learning.
• Energy: Inspires passion, enthusiasm, and the drive to achieve results. This leadership style is particularly effective in complex and dynamic environments where agility and innovation are crucial. PACE leaders cultivate a positive and engaging work culture that empowers employees to reach their full potential.
Assessments
Customer service — Proficient
June 2024
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
September 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Food safety — Proficient
December 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
Recruiting — Proficient
June 2024
Managing the candidate sourcing and selection process Full results: Proficient
Retail customer service — Proficient
June 2024
Responding to customer situations in a retail setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Childcare skills — Proficient
June 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
Bartending — Proficient
January 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Food service: Customer situations — Proficient
May 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
"During my time away from the workforce, I dedicated myself to raising my family. While I experienced a temporary driver's license suspension due to an insurance lapse, I am actively working towards reinstatement and expect a positive resolution soon.
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