Project Management Service Representative

ANGELA K. NAVA

Marysville, CA ***** 719-***-****

******.*.****@*****.***

Customer Service Representative

Military Veteran

Dynamic and results-driven professional with a proven track record as the Owner and CEO of Color Me Cookie, a leading-edge hair salon. Leveraging a comprehensive skill set in strategic leadership, business development, and operational excellence, I am seeking an opportunity to contribute my expertise to a dynamic organization. Adept at implementing innovative strategies to enhance customer experiences, optimize team performance, and drive overall business success. Eager to apply my entrepreneurial spirit, project management proficiency, and strong communication skills to a new challenge, bringing a fresh perspective to a growth-oriented environment.

Project Management

Organizational Skills

Time Management

Interpersonal Skills

Technology Proficiency

Adaptability

Detail-Orientated

Process Improvement

Problem-Solving

PROFESSIONAL EXPERIENCE

Color Me Cookie, Hair Salon – Yuba City, CA Oct 2017 - Present

Owner and CEO

Initiated and oversaw all aspects of salon operations, setting the tone for a vibrant and innovative environment that consistently met or exceeded customer expectations.

Managed the day-to-day activities, from scheduling and coordinating staff to overseeing client appointments and ensuring exceptional service delivery.

Spearheaded various salon initiatives and campaigns, applying a project management approach to maximize the impact of promotional events and marketing strategies.

Leveraged a range of software tools, including Microsoft Suite, Adobe, and specialized salon management applications, to streamline administrative processes and enhance overall efficiency.

U.S. Army – Fort Hood, TX July 2009 – Oct 2017

All Source Intelligence Analyst (35F)

Transferred excellent written and verbal communication skills from intelligence reporting to executive correspondence, proofreading, and editing various documents to maintain precision and clarity.

Worked independently and collaboratively as part of the executive support team, effectively handling tasks in a fast-paced corporate environment.

Applied problem-solving skills cultivated in intelligence analysis to address challenges and enhance operational efficiency in executive office functions.

Developed and maintained a comprehensive system for managing executive-level information, incorporating elements of intelligence analysis to ensure accuracy and confidentiality.

EDUCATION AND TRAINING

Bachelor of Science, Economics William Penn University Oskaloosa, Iowa

Contact this candidate