Customer Service Medical Records
Resume:
KHRISTEN OWENS
Dedicated Healthcare Professional with Exceptional Customer Service Skills
Malvern, AR 72104
**********@*****.***
I am a friendly, dedicated hard working individual. I’m punctual, detail oriented, and I have the ability to work in a fast pace environment. I am great at multitasking and I have strong Organization and time management skills.
Work Experience
Medical Records Field Reviewer
Change Healthcare - Arkansas
April 2023 to Present
Accurately and efficiently manage paper medical records or an EMR/EHR platform to retrieve information. PCA Personal Care Assistant
Southern Caregivers - Hot Springs, AR
May 2021 to Present
As personal caregiver my job involves providing care and assistance to individuals who are elderly, disabled, or otherwise in need of support. This includes providing companionship, helping with daily activities such as bathing, dressing, and meal preparation, and providing transportation to medical appointments. I also provide emotional support and help with managing medications. Private Caregiver
Independent Self Employment - Hot Springs, AR
March 2022 to February 2023
I provided emotional support and companionship to the elderly lady in her last days of life. I listened to her stories, shared memories, and provided comfort and reassurance. I also helped her with her daily activities, such as bathing, dressing, and eating. I made sure she was comfortable and had everything she needed.
Detoxification Specialist
Quapaw House Inc - Hot Springs, AR
February 2017 to March 2020
As a detox specialist in a drug rehab, my job is to provide medical and psychological support to individuals who are going through the process of detoxification from drugs and alcohol. I was responsible for monitoring the patient's physical and mental health, providing medication and other treatments, and helping them to develop coping strategies to manage their addiction. Additionally, I may provide education and support to family members and other caregivers. Customer Service Representative
SYKES - US Center - Malvern, AR
January 2013 to February 2017
I helped with inbound calls for cell phone companies and selling cable services. I also helped with data entry for customer information, shipments, and orders. Additionally, I manage client records, set up client appointments, perform customer service surveys, and provide policy and service information. Caregiver
Private Care CNA - Malvern, AR
May 2010 to January 2013
I Provided companionship and emotional support to client Assisted with medication management
Assisted with bathing, dressing, and grooming
Prepared meals and snacks according to dietary needs Helped with light housekeeping and laundry
Provided assistance with mobility and transfers
Monitored client's health and safety
Education
certified nursing assistant in Nursing
Premium Healthcare - Malvern, AR
June 2011 to July 2011
High school or equivalent
Malvern High School - Malvern, AR
August 2006 to May 2009
Skills
• People Management (3 years)
• Customer Service (3 years)
• Computer Skills (3 years)
• Customer Care (3 years)
• Organizational Skills (Less than 1 year)
• Caregiving
• Senior Care
• Cleaning Experience
• Home Care
• Laboratory Experience
• Patient Care
• Communication skills (10+ years)
• Front Desk
• Medical Office Experience
• Meal Preparation
• Personal Assistant Experience
• Hospital Experience
Certifications and Licenses
CNA
June 2011 to June 2014
CPR
February 2019 to February 2020
driver's license
March 2019 to January 2023
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