Team Leader Administrative Assistant

Jacqueline Romero

****************@*****.*** 267-***-**** Ocala, FL

SUMMARY Seasoned professional with 12 years of progressive leadership experience, currently excelling as Team Leader at Health Partners Plan. Expert in performance management, staff development, and cross-functional project leadership. Seeking to leverage mentoring, operational oversight, and team coordination skills in a new Team Leader role.

WORK EXPERIENCE Health Partners Plan Philadelphia, PA Team Leader Mar 2019 - Present

• Lead team operations, ensuring high-quality service delivery and swift resolution of unit disruptions to maintain business continuity.

• Cultivate staff professional growth through performance evaluations, targeted development programs, and effective mentorship.

• Oversee documentation management and procedural adherence, including inventory control and the establishment of operating guidelines.

• Analyze call volume trends and escalated issues, implementing cross-functional strategies to enhance member satisfaction and operational efficiency. Drexel Family Medicine Philadelphia, PA

Administrative Assistant Sep 2016 - Mar 2019

• Managed comprehensive patient scheduling, including coordination of appointments and physician availability, to maintain efficient clinic operations.

• Verified and updated patient insurance information, ensuring accuracy in documentation and facilitating the referral and authorization process.

• Handled document control and record-keeping responsibilities, ensuring meticulous management of patient records and reports. La Fortaleza Rehabilitation Philadelphia, PA

Administrative Assistant Aug 2015 - Sep 2016

• Managed a high volume of both inbound and outbound calls, coordinating patient appointments and ensuring efficient patient management.

• Handled document control, executed billing and coding tasks, verified insurance details, and processed insurance claims with a focus on accuracy and timely approvals.

The Home Depot Philadelphia, PA

Supervisor Apr 2011 - Aug 2015

• Supervised a dynamic team, ensuring exceptional customer service and efficient management of staff schedules.

• Developed and maintained accurate cash transaction records using Excel, enhancing tracking and accountability.

• Conducted thorough cash reconciliations and handled accounting responsibilities, aligning with retail management best practices.

EDUCATION Thomas Edison High School

High School Diploma

Philadelphia, PA

2000

SKILLS Language: Bilingual in Spanish (Speak, Read, Write) • Computer: Proficient in All Scripts, GE Centricity, PCOS, Microsoft Office Suite • Other: Time Management, Project Management, Management, Leadership, Organizational, Attention to Detail, Communication, Interpersonal, Social, Team Building, Business Development, Client Building, Administrative, Critical Thinking, Decision Making, Workforce Management, Problem Solving, Empathy, Coaching, Ethics, Customer Service, Creativity, Collaboration, Active Listening, Public Speaking, Teamwork, Patience

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