Customer Service Representative

Scott Jolley

602-***-**** ************@*****.*** Surprise, AZ

www.linkedin.com/in/scott-jolley-6830aa53

Summary

I am seeking a position that will allow me to utilize my broad spectrum of skills, while providing opportunities for continued development. I am adept at negotiating and managing costs, as well as procurement. I have a successful sales background, along with strong customer service skills, also able to successfully resolve escalated issues. I’m an effective leader, a strong communicator and problem solver. I am comfortable taking on challenges, and I have an energetic, positive attitude. I am reliable and responsible, and I believe in showing up on time ready to work. I am confident that I can contribute and thrive in any work environment.

Skills

● Contractor & Supplier

Management

● Procurement & Cost Negotiation

● Escalated Situations Resolution

● Sales and Marketing Process

● Analytical and Delegation Skills

● Technician Management

● P&L Management

● Fleet Operations

● Servant Leadership Style

● Critical Thinking

● Research, Training, Development

● Strategic Planning

● Mechanical Skills / Knowledge

● Detail Oriented

● Skilled in MS Office / Excel

Experience

Cameron Ashley Building Products Glendale, AZ February 2024 - Present Inside Sales Specialist

● Assist contractors with materials, product options, costs

● Answer incoming Calls

● Set-up and schedule material delivery

● Reach out to contractors on promotions and sales

● Order materials from suppliers

● Check departing delivery trucks to confirm correct products and count Platinum Home Protection Scottsdale, AZ February 2019 - October 2023 Field Operations Manager

● Promoted to this position from Vendor Relations Manager,

● Manage, develop & Improve our contractor and supplier network

● Built & developed new successful HVAC system sales process

● Procurement management skills

● Achieved reduced cost saving on materials and labor

● Manage and Train Authorizations / Claims team

● Interview and hire staff and technicians

● Escalated claim resolution

● Operations Management, Planning and growth strategies

● Ability to pull a rabbit out of my hat

American Home Guardian Mesa, AZ January 2016 - February 2019 Operations Manager / Vendors / Office / Multi State

● Second in leadership reported to the owner

● Manage multi state contractor network

● Procurement, equipment suppliers and pricing leadership

● Develop, manage and improve the Authorization process

● Escalated claim resolution including BBB and Attorney General complaints

● Interview and hire new team members

● Leadership and team planning, including future growth goals OneGuard Home Warranty Phoenix, AZ August 2010 - January 2016 Contractor Relations

● Promoted to this position from Authorizations lead

● Manage multi state contractor network

● Oversee and manage challenging, escalated claims

● Negotiate, mange contractor ACC

● Prospect, onboard and develop new contractors

● Assist Authorizations group with coverage and contractor issues

● Work with escalations team pertaining to social media and complaints Oneguard Home Warranty Phoenix, AZ August 2010 +

Authorizations Specialist

● Handle incoming calls and emails from contractors in the field

● Assist customers on understanding non covered costs

● Handle denials on non covered items due to coverage or maintenance

● Work to find the best and most logical cost effective resolution to claims

● Maintain a balance between being an advocate for the customer, the company and the contractor

Additional Work Experience:

O.C.S Construction Services Glendale, AZ

Owner Operator

● Took the company from an idea to fruition with skilled technicians

● Contract negotiation and management

● Identify opportunities and develop improvements to operational efficiencies

● Company Diversification, product and methods development

● People and Process development, including training and skills enhancement Laidlaw Waste Systems Salt Lake City, Utah

Outside Sales / Marketing

● Top Sales producer in the western region 4 years

● Worked as a leader in recycling programs

● Customer retention specialist

● Contract and pricing negotiations

● Routing and density analyst, cost efficiency management Education

Brighton High Salt Lake City, Utah. Diploma

Continued Studies and Education in Business, Leadership, Sales

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