Customer Service Data Entry
Resume:
JULIO CESAR BELEN
Bakersfield, CA 93309
Cell: 404-***-****
Email: ********@***.***
Objective and Resume Summary:
Extensive experience in Professional Customer Translation, Publishing, Publicity, Hotel Management/Supervisor, Banking Office Automation/Management, with team building experience. Dedicated, customer-focused, articulate business requirements and hands-on experience in customer service, office management, and problem solving. Over 10 years of hands-on experience providing business solutions, identifying ways to improve team efficiency based on job assignment and setting experiences. Skills: Bilingual Customer Service/Data Entry/ Guest Service/Hotel Reservation/ Collections/Account Representative/Translator/Publicist/Clerical.
Education History, Qualifications & other additional information College: Bachelor of Arts - BA
Universidad Dominicana O&M, Santo Domingo, Dominican Republic Major: Business Administration and General Accounting -1987 Certificate:Lindsey Hopkins Technical Education Center, Miami, Fl Program of Study: Data Entry Operations/Computer Programming - 1989 Certificate: Marie's Technical Training Institute, Santo Domingo, Dominican Republic Program of Study: General Office Practices & Procedures. Work History & Experience:
Grindstone Field Solutions LLC, Sacramento, CA
Position: Field Director CA 16
Melissa Hurtado, for Senator, Bakersfield,CA - August 2022- December 2022 Duties: Included but not limited to in person communication with prospective voters in an attempt to increase the voters turnout in Kern County by knocking on over 65,500 doors, resulting in 12,500 conversations with voters to achieve our goal which was a positive outcome.
● Recruited, interviewed, and managed 40 staff members, motivated and managed canvassers including canvassers, interns and volunteers.
● Managed over $90,000 in payroll and HR duties, while coordinating, planning and staffing events
● Trained and assisted the Deputy Director, Volunteer Coordinator.
● Checked in/debriefed daily with the Field Consultant, Campaign Manager and Deputy Director with nightly field report . Recorded and analyzed large quantities of door knocking/phone banking data, finances/budget and weekly payroll to execute what direction the campaign needed to shift on an hourly, daily and weekly basis. California Neighborhood Empowerment Voter Project 2022 Bakersfield,CA
February 2022 to July 2022
Position: Voter Registration Coordinator (Spanish-English) Duties: Registering the members of the community to vote for the primary as well as for the midterm election in Bakersfield, California. also worked for the Melissa Hurtado Campaign canvassing. West Coast Auto Finance, Sacramento, California
August 2015 to January 2022
Position: Bilingual Customer Care Representative (Spanish-English) / Clerical. Duties: Clerical and Administrative work, Greeting walk in customers, answering multiple phone lines, refers and transfer incoming calls appropriately, explain all concern related to customers in regards to their car loans, getting payments over the phone in our office as well as receiving mails; keeping track of the customers car insurance (making sure insurance are active), Data Entry, filling customers contracts and paperwork, also helping with light collections. Belecam and Associates, Inc/ Atlanta, Georgia
April 1998 to August 2015
Position: Bilingual/CSR/Publicist
Duties: Multilingual Customer Service, face to face interacting with customers, setting book signing for Caribbean Author Dr. Alan Cambeira, traveling all over the world, Publicist, Marketing and translator. Suntrust Bank/ Atlanta, Georgia
May 2006 to June 2009
Position: Customer Service Representative
Duties: Bilingual Customer Service, Tech Support, Activate Customer Credit Card/Credit line increase, resolving billing concerns from our customers.
Sprint Corporation/ Atlanta, Georgia
April 1996 to May 1998
Position: Multilingual Account Rep
Duties: Inbound/outbound Customer Service Calls, Bilingual Customer Service, Tech Support, Up maintaining selling Products, and Long Distance Provider.
American Red Cross/ Atlanta, Georgia
March 1995 to April 1996
Position: Administrative Assistant
Duties: Performed a variety of standard and confidential administrative tasks, maintaining computer-based files; counseling (via phone); (Professional Translator)
Interpreting Spanish to English for blood donors, informing test results, updating medical records of the patient, health history information that requires Deferred Donor Registry/ Assigned task of translating donor inquiries and statistical data. Globenet, Inc. International Telecommunication Company/ Bryn Mawr, Pennsylvania. February 1994 to February 1995
Position: Office Manager/Chief Data Entry
Duties: Connecting and Facilitating International Telephone Network for subscribers, supervising/coordinating staff routines, and ordering supplies.
Holiday Inn Hotel/ Miami, Florida
February 1989 to January 1994
Position: Front Desk Supervisor/Guest Services/Reservations/PBX Operator Duties: Check in/Check out guests, Supervising Staff at the front desk/ Making Reservations/ answering calls on the phone (PBX operator).
PROFESSIONAL SKILLS:
Language Fluency: Spanish (native speaker), proficient in English, French, Italian, Portuguese. Computer Skills: Microsoft Word, Microsoft Access,Outlook, Windows, Basic, RPG II, Cobol, Pascal, Quantum, Apple, SpreadSheet, Power Point.
References: Professional and personal references provided upon request.
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