Administrative Assistant Customer Service

TAKARA LEWIS-SPANN

●Secretary/Information Specialist ●

** ******** ***● Port Wentworth, Georgia

912-***-****● ***********@*****.***

SUMMARY Dedicated and focused Administrative Assistant with 20+ years of diverse experience eager to bring strong administrative and customer service skills to your organization.

Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Excellent organization, communication, and relationship-building skills. Technologically savvy, articulate and friendly with a professional demeanor.

SKILLS ü Microsoft Office skills

Collaborative team member

Organization skills

Problem-solving skills

Time management

Attention to detail

Interpersonal skills

Oral & written communication skills

Medical terminology

HIPAA regulations

EMR proficient

Allscripts System

LMS training

Report & document preparation

EDUCATION COLUMBIA COLLEGE, Savannah, Georgia

Bachelor of Human Service, October 2024

SAVANNAH HIGH, Savannah, Georgia

Diploma, June 2000

EXPERIENCE Chatham County Board of Public Education, Savannah, Ga

Secretary August 2021 - current

Provides secretarial support to the principal and other administrative staff.

Maintains appointment calendar, schedule meetings, formats and type correspondence.

Timekeeper, tracks and file employee leave slips and evaluations

Support and follow up on teachers concerning attendance and grade posting.

Direct parents and students, oversee students in classroom when needed.

Conducts regular data integrity checks to ensure accurate, reliable data and compliance with district, state, and federal reporting requirements.

Maintains a high level of confidentiality in the administration of all student information.

SOUTHCOAST HEALTH PEDIATRICS, Savannah, GA

Patient Representative August 2002 - August 2021

Perform various administrative duties such as: operating phone systems, faxing, copying, printing, scanning, and mailing.

Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers.

Coordinates communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

Provides courteous, professional, efficient and flexible service to guest at all times.

Establish and maintain effective working relationships with patients, employees, and the public.

Maintain strict confidentiality in compliance with HIPAA.

BOARD OF EDUCATION, Savannah, GA

Secretary Assistant (Summer Intern) June 1998 – August 1998

Provided clerical and administrative support to the accountant as directed.

Acted as liaison between the community, the school, and other internal and external stakeholders.

Maintained student and staff confidentiality in all circumstances.

Managed multi-line phone systems and public address systems.

Performed general office duties such as answering telephone inquiries, faxing, filing, mail, spreadsheets, and journal entries.

Maintained records with a high degree of accuracy.

VOLUNTEER ● Hospice Savannah, Savannah Georgia

SAFE Shelter, Savannah Georgia

REACH Organization, Savannah Georgia

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