Customer Service Data Entry

OA

OMARYS ALVARADO

*********@******.*** 929-***-**** New York

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Clerical Support

Scheduling

File Management

Interpersonal Communication Skills

Multitasking Skills

High Volume Environment

High Volume EnvironmentCustomer Service Skills

Organizational Skills

Computer Skills

Bilingual Spanish/English

Data Entry Skills

Proficient in Microsoft, Word, Excel, etc.

South Shore Chrysler Dodge Jeep RAM

Inwood, NY

Business Operations/Receptionist

04/2024 - Current

Convert physical documents into digital format, file and classify them, update data using DSDA for Windows (scanning software). Greet new clients, coordinate and schedule appointments and perform necessary service to client using CDK (Elead-CRM) Data Base. Manage escalated clients calls/ direct calls to appropriate departments, respond to emails and address complaints, complete any client request on time.

Target Corporation Lawrence, NY

Customer Service Team Member

11/2021 - 04/2024

Greeted customers and provided prompt, courteous service. Responded to customer inquiries via phone and in-person. Responsible for providing the best possible customer service to clients that could require numerous tasks from preparing an order. Also completed sales, inventory, back stocking and fulfillment tasks. Responding to inquiries or resolving any issues.

Assisted with training new employees in customer service protocols. Children's Place Inc. Rosedale, NY

Sales Associate

05/2022 - 03/2023

Greeted customers and provided exceptional customer service. Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Processed transactions using a point-of-sale system. Resolved customer complaints providing excellent sales service to ensure high levels of customer satisfaction throughout.

Stayed up-to-date with product features and maintained our store's visual appearance to high standards.

Goodwill Store Palmer, MA

Sales Associate

05/2017 - 03/2018

Greeted customers to the store.

Worked as a cashier and completed Inventory.

Summary

Skills

Experience

Maintained up-to-date knowledge of store merchandise and policies. Built relationships with customers to encourage repeat business. La Villa Cabinetry Coamo, PR

Assistant

06/2012 - 05/2016

Managed executive's calendar and schedule.

Prepared and edited correspondence, reports and presentations. Created and maintained databases and executive contact lists. Managed and coordinated executive projects.

Developed and maintained filing systems.

Responded to emails, phone calls, and other inquiries. Provided administrative support to other departments within the organization.

Jose Felipe Zayas Commercial/Data Entry Coamo, PR High School Diploma

05/2008

Education and Training

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