Marketing Manager Customer Service

*************@*****.****** com Las Vegas, Howard NV, 89110, US +1-702-***-****

WORK HISTORY

Marketing Manager (Management) at Discount Tire Co., Inc. 07/2006 - 02/2017 (11 years)

Recommend and initiate new campaign ideas, incentives and bonus offers Answering questions related to affiliate marketing Ensure compliance per established branding guidelines Developing sales and customer service skills

Certify staff members for rotating, balancing, and changing tires using tire machine

Determine best course of action

Analyze marketing trends and adjust where needed to execute marketing needs

Provide an unexpected experience for customers

Held various positions including Workflow Manager, Marketing Manager, and Senior Assistant Manager

Promoted and advanced through three levels of assistant management Oversee day to day operations mainly focused on the marketing and sales side of three core processes

Attract new clientele and increase market share

Retail Sales Associate at Nectar Bath Treats

03/2018 - 12/2019 (2 years)

Prepare merchandise for purchase or rental.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Clean shelves, counters, and tables.

Inventory stock and requisition new stock.

Greet customers and ascertain what each customer wants or needs. Exchange merchandise for customers and accept returns. Place special orders or call other stores to find desired items. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Watch for and recognize security risks and thefts and know how to prevent or handle these situations.

Demonstrate use or operation of merchandise.

Compute sales prices, total purchases, and receive and process cash or credit payment.

Customer Service Representative (Sales and Related) at Everise, Inc. 02/2020 - 12/2021 (2 years)

Order tests that could determine the causes of product malfunctions. Refer unresolved customer grievances to designated departments for further investigation.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Review insurance policy terms to determine whether a particular loss is covered by insurance.

Warehouse Associate at Smart Talent

03/2017 - 05/2023 (6 years)

Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.

Receive and count stock items, and record data manually or using computer.

Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.

Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

Warehouse Associate at Advanced Services, Inc.

05/2023 - Current (1 year)

Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Examine and inspect stock items for wear or defects, reporting any damage to supervisors.

Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.

Receive and count stock items, and record data manually or using computer.

Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.

Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

EDUCATION

Hazen Senior High School

Graduated 1998

High School in General Studies

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