Scrum Master Systems Analyst
Resume:
Philip Blalock
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Business Analyst/Scrum Master (contract)
Sagent Lending May 2023 – March 2024
- Defined requirements for a business re-engineering project, whereby requests were received from the loan system of record into the automated loan rules engine and requests were sent to third party systems. Responses were returned to the originating system of record.
- Defined rules engine requirements, where the incoming requests were processed though the eligibility rules matrix and responses were generated and sent back to the system of record.
- Documented data mapping meetings, participated in system integration flow diagram and design meetings, participated in component integration data mapping meetings, drafted integration layer request and response data maps.
- Scheduled and facilitated Agile meetings and produced Agile artifacts required, including scrum daily standup meetings, backlog refinement meetings, grooming and planning meetings, retrospective meetings, scrum of scrums and project meetings. In design and architecture meetings, documented meeting minutes.
Business Systems Analyst II/Scrum Master
GEICO Insurance Company (Employee) July 2010 – December 2022
- Agile Scrum Master on a Digital Claims project, where the claim was processed down a digital path, tasks were identified to add required data to allow the claim to continue down a digital path when the data is obtained. Once the claim could not continue down a digital path, it would assign to a claim’s specialist. The Digital Claims project collapsed the number of specialist types that could be assigned. I was the scrum master during this project working on Azure DevOps.
- Senior Systems Analyst on a Questionable Claims Activity project, where a data set was sent to a data science black box solution. The data was evaluated for risk factors in the black box solution to determine a claim was questionable and if the claim should be paid without further research. I coordinated the EDI data mapping with the data scientists and participated in the data science feature discussion to provide the needed data. Part way through the project, I became the Agile scrum master of the team during this project. The project saved $50 million dollars in the first year of operations. I earned a Safe Scrum Master 4.0 certification during this project.
- Senior Systems Analyst on an insurance data warehouse project, information sent in near real time to a third-party data warehouse. The ISO responded with a data set comprising the history of the insurance information of the vehicles and parties involved in the accidents. I helped triage the system when the messages were held up, insuring outgoing and incoming messages are properly processed.
- Senior Systems Analyst on an Automatic Bill Pay project that allowed for qualifying medical bills received to be analyzed, sent to a third-party medical bill analysis service. Based on updates received from the third-party medical bill analysis service, the medical bills would either be auto paid or sent to an in-house medical specialist to be reviewed and worked.
- Senior Systems Analyst and Agile Scrum Master writing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD on an Easy Estimate project that allowed qualifying customers to open a claim and submit the required photos. The process would be reviewed by automobile damage personnel, the in-house personnel could approve the vehicle for repair and the claim for payment. I prepared the use cases, flow and wire frame diagrams that allowed the developers in understanding the needs of the project. This Easy Estimate functionality later became a much-needed process during the Covid ‘working from home,’ when the company was trying to protect personnel and customers. As a Scrum Master and analyst, I worked with the team to set development/test iterations, and consolidated fixes and modifications requests into the upcoming iterations in JIRA.
- Senior Systems Analyst writing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) on a Salvage Rewrite phases I & II, including establishing data communications with a third-party salvage partner. This allowed the salvage functionality to be retired off the mainframe solution and placed on a web-tiered solution. I worked with the salvage partner to produce data mapping documents outlining the information being sent in the messages. I tested functionality in integration and user acceptance environments, and insured EDI messages with the salvage partner were sent received and processed as expected.
Software Analyst (contract)
Southwest Airlines Co. March 2006 - May 2010
- Senior Business Analyst on an EDW team upgrading Flight Attendant Planning and Scheduling business intelligence reporting application. Part of a team of five personnel making ETL and code changes necessitated by business-union contract agreements.
- Senior Business Analyst on an EDW team providing business intelligence and enterprise reporting solutions across Teradata, Oracle, Essbase and Crystal Reports. Worked with ETL and Power BI developer to reformat the data and move the information into the EDW database and on to the Power BI solutions.
- Senior Business Analyst for a Crew Scheduling n-tiered suite of applications providing company personnel with functionality to plan and control 15,000 Fight Crew member schedules, vacation and pay. The suite included a web application for Fight Crew and Fight Attendant personnel, a thick client Crew Planning and Scheduling application, and an automated expert problem identification and solver application. We gathered requirements into Business Requirements Documents (BRD) and Functional Requirements Documents (FRD writing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).
- Generating business software requirements (UML), use cases, activity and state diagrams, test cases (SDLC).
- Systems and software analysis on a team leading to the implementation of functional software for the Crew Scheduling System organization with Southwest Airlines.
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