Data Center It Staff
Resume:
Robert Anthony Smith
Berwyn, PA 19312
Telephone: 484-***-****
Email: ************@*****.***
Profile: Seasoned IT Professional with a background in Network Administration, Disaster Recovery, and Defined Benefit Pension plans. Twenty years of progressive IT experience including LAN/WAN Administration, hardware & software installations, network security, training, user support, Supervise IT staff, implementations, managing a COOP site / Data Center for a Federal Government Agency.
Professional
Experience
March 2023 - Present
Kelly Educational Services Exton, PA
September 2023 - Present
ESS Education Services
Substitute Teacher
● Teach STEM courses
● West Chester & Phoenixville High School districts
March 2020 – February 2023
Serco NA
Euclid Ohio Office
for the Pension Benefit Guarantee Corp, Washington, DC
Information Technology Lead /Site Support / PBGC FOSS Program
● Supervise IT staff in Euclid & Doral
● Supervise & Support IT Staff & functions for Euclid, Doral, CCC & DMC
● Create & monitor FOSS IT Support mailbox
● Interface with PBGC & Serco management regularly
● Assist FOSS Onboarding Team with Remote user technical issues
● Provide PM with weekly reports
● Team meetings with IT staff bi monthly
February 2015 – March 2020
Integrated Management Resource Group, Inc. Wilmington, DE
Field Benefit Office for the Pension Benefit Guarantee Corp, Washington, DC
LAN Administrator / Data Center Manager
● Responsibilities include Managing Operations of PBGC’s COOP Site
● Supports COOP test & Wilmington Validation test (Aug & Feb testing)
● Supports Failover / Failback policies & procedures
● Designed Power grid program to determine PDU power usage in systems equipment in COOP Data Center Server racks
● Designed Visio diagram of COOP Site Data centers & office workstations
● Supports UPS battery backup, Generator & FM-200 fire suppression system
● Provides support of PBGC LAN/WAN servers & appliances, including Hitachi SAN, Compaq/HP servers, blades, Cisco switches, & Cisco VOIP phone system
● Supports FBA staff with all Software, Hardware & Application issues
● Managed new Cisco VOIP phone installation at WIL FBA
● Managed wireless router and switch installations
● Responsible for Inventory & Configuration management
● POC for Vendors: Honeywell, Cummins, Eaton Power, Unisys, Sobieski, Ricoh
● Run Queries & reports against genesis database for QRAs
● Provides Physical & Systems security for WIL FBA site, 24/7/365
● FBI Security Clearance -Current (2019) Public Trust Clearance
● Installation, configuration, maintenance, & upgrade of desktop computers
● Managed redesigned Cable management system in data center
● Responsible for heath of all COOP servers
● Managed first & second floor Data center expansion
● Managed Microsoft Assessment training for current & new employees
July 1999 – February 2015
Benefit Services Unlimited, Inc. Wilmington, DE
Mid Atlantic Regional Office for the Pension Benefit Guarantee Corp., Washington, D.C.
Disaster Recovery LAN Administrator / Contract IT Project Manager for the PBGC COOP
● Responsibilities include Managing operations of a Federal Government agency’s (PBGC) Disaster Recovery Site located in Wilmington, DE
● Responsible for creating & supporting Continuity of Operations (COOP) plan, bi-annual testing, and fail over procedures
● Responsible for implementing new records collection system (onsite client sites) of scanning records & transferring them to CDs
● Created & presented Power point presentation for PBGC Director & guests from a British Pension company
● Managed relocation of OSAR & IPS servers/ appliances from 2nd floor to 1st floor Data center
● Provide security and support for LAN/WAN systems including Compaq/HP and SUN servers, Hitachi AMS 1000 (SAN), Exa-Grid backup tape library, Cisco routers & switches, OC3 & OC12, NEC voicemail system
● Built servers, performed software upgrades, rebuilt & re-imaged PCs
● Development & implementation of projects which impact the Disaster Recovery WAN/LAN environment
● FBI Security Clearance - 2002, 2009, 2015
● Responsible for physical security of PBGC Hot Site
● Conduct user Training programs in MS Power Point, Visio & MS Project
October 1997 – June 1999
PEP BOYS Philadelphia, PA
Field Installation Specialist
● Responsible for POS+ conversions & Triad/APD installations in Pep Boys locations throughout the United States & Puerto Rico
● Performed backups and restores of IBM and SASI servers
● Experienced with Unix shell scripting and Windows based point of sale applications
January 1997 – October 1997
USERS, Inc. Valley Forge, PA
Application Support Representative
● Responsible for online consultations, troubleshooting and support of MUMPS programming applications within a regional support team
● Financial and analytical research using DataSafe software
● Training included VBA for Windows and Chrystal Reports
May 1992 – Dec 1997
Wilmington Trust of Pennsylvania West Chester, PA
(Formerly Freedom Valley Bank)
Sr. Banking Officer – Real Estate Lending
● Responsible for all residential mortgage and construction lending in PA market
● Exceeded monthly production goals consistently
● Developed builder financed buy down programs for projects in Chester and Montgomery counties
EDUCATION VILLANOVA UNIVERSITY, Villanova, PA
Bachelor of Arts, Dec. ’87 (Business Minor) GPA: 3.67 Honors
Associate Degree, Dec. 85 (Comp. Sci. /DPR) GPA: 3.25
MBA coursework completed at St. Joseph’s University, Phila., PA
CERTIFICATIONS
● ITIL – Foundation Certificate in IT service management
● FEMA - Introduction to Continuity of Operations (COOP) IS-00547
● FEMA – Continuity of Operations (COOP) IS-00546
● FEMA –Workplace Security Awareness IS-00906
● CNA – Certified Novell Administrator
● MCP – Microsoft Certified Professional
● SMART Technology – SMART Master’s Program for SmartBoard
● Client / Server course – Chubb Institute
● TechGuard – Assurance Project Management Course
Contact this candidate