Support Specialist Office Manager
Resume:
Rhonda Mallory
Operation Manager
Mount Pleasant, SC 29464
************@*****.***
ASM/Manager; support specialist
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
SmartStop Self Storage - Mount Pleasant, SC
September 2023 to Present
I Support staff results by communicating job expectations and planning, monitoring, and appraising job results. Helps to coach, counsel, and discipline employees. Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Front Office Manager/Auditor
IHG Hotels & Resorts - Macon, GA
September 2021 to September 2023
• Keeping hotel financial records in order.
• Processing invoices, transactions, room charges, refunds, etc.
• Preparing and distributing employee checks.
• Verifying that all accounts are balanced and supported by documentation.
• Checking guests in and out of the hotel.
• Responding to guests' needs, requests, and complaints.
• Answering the phone and making reservations.
• Summarizing each night's operations and listing any follow-up tasks for management.
• Following End of Day procedures.
Customer Service Representative
Williams-Sonoma, Inc. - Remote
September 2021 to July 2023
Answered phones for inbound callers referring to;
Tech Support for different applications provides, Healthcare claims, billing, appointment setting, payments, over the counter meds/prescription orders, Covid-19 and HIPPA support de-escalating I-rate Callers' (i,e. Sup calls)
Performing One on Ones and coaching when needed
Maintaining Metrics
Senior Data Analyst
SGS Consulting - Remote
October 2022 to March 2023
UBS Customer relations
Assisting clients with password reset and eft temporary pins Fully authentication of all clients
Perfect adherence with all clients
Quality Assurance Specialist
Kelly service - Macon, GA
August 2021 to June 2022
Answer phones for clients giving them the customer experience they need Adhered to compliance and accuracy of clients' information and insured employees did the same
QA back office aid
Client Service Specialist Work from home
Conduent - Macon, GA
August 2020 to May 2021
Had an NDA however the company was soft sales the company cared for employees and customers Metric based not commission
Customers Service Manager
Enterprise Holdings - Memphis, TN
June 2019 to March 2020
Work from home representative
FedEx Material Handler Team leader
FedEx Express - Memphis, TN
February 2018 to January 2019
• Material Handler/driver • All planes Qualified • Operation Team Lead • A.I.M. Candidate/Completion
• Operations Manager
Assistant store manger
Family Dollar
August 2015 to February 2018
• Leadership ran 3 to 4 employees on a daily basis
• Organization kept store in a manner of excellence for customers
• Recruiting and training help the store manager train and get new hires Director
House of Unity - Riverdale, GA
August 2016 to December 2017
• Daily inventory counts • Daily meals breakfast and dinner • Weekly store trips for inventory items • Daily store counts and vendor payouts • Weekly session with clients to re-evaluate client needs Cooked meals for clients twice daily
Office Admin/Human Resources
Norred and Associates
April 2016 to June 2017
• Interviews/hiring
• Discipline actions if needed
Human resources aid
Secure Kroger buildings and clients/staff
Manager
BEAUTY MASTER - Atlanta, GA
April 2016 to April 2017
Worked as a backup management
Stocker
Marketing
Cashier/drops
Vendor lending and products
Quality Control Manager
Bank Of America
2008 to 2013
• Answer inbound calls for Sales and sales and sister banking companies
• Servicing mortgage accounts escrow, INS, etc.
• Back office work in foreclosures, accounting, etc.
• Handling and deescalating irate callers in a pleasant tone.
• Vendor management: Quality control and assurance proof reading legal
• Doc. To verify accuracy, updating guides to have an QA report, share point access, also granting access to vendor site's FTP and regular legal guides.
• Home retention helping homeowners stay and secure their home as well as helping the investor still have an profitable investment in their loan
Upselling products based on their needs
Armed security officer
Mci Collections
2006 to 2009
Handled and secured building and employees on day to day basis Cashier to Assistant Manager
Ms. Tracy's liquor and Gas
1997 to 2009
• Received cash, checks and completed credit-card transaction from customers and employees.
• Disbursed funds and recorded financial transactions
• Compared totals on cash register with amount of currency in register to verify balances.
• Endorsed checks, and listed cash and checks to prepare bank deposits slips.
• Operated office machines, such as typewriter, computer terminals and adding, calculating, book- keeping and check-writing machines
• Severed as inventory-quality control.
Leasing Manager
USA Leasing - Charlotte, NC
March 2004 to February 2008
• Assembly line, packaging, order-pulling, and light maintenance.
• Quality control.
• Leasing agent for apartment homes
• Collected debit past and new for phone customers
• Clean hotels rooms in a timely manner
• Warehouse stocking
• Forklift driving/ Halo driver
Education
Bachelor's in Business Management
American InterContinental University
2013 to Present
Associate in Accounting
University of Phoenix
2008 to 2010
Certification in Information Security
Southwestern Illinois College
2005 to 2006
High school diploma
Mt. Vernon school of arts
August 1994 to June 1998
Skills
• Customer Service (10+ years)
• Adult/Child CPR (5 years)
• Call Center (10+ years)
• Customer Care (10+ years)
• CSR (10+ years)
• Customer Support (8 years)
• Human Resources Management
• Mortgage Servicing
• Proofreading (4 years)
• Microsoft SharePoint
• Property Leasing
• Vendor Management
• English
• Security
• Typing
• Computer Networking
• FTP
• Upselling
• Microsoft Outlook
• Help Desk
• Recruiting
• Escrow
• Fair Housing regulations
• Yardi
• Property management
• Windows
• Technical support (2 years)
• Teaching
• Citrix (10+ years)
• Employment & labor law
• Databases
• Management
• Customer relationship management (3 years)
• Analysis skills
• Banking
• Accounts receivable
• JavaScript
• CSS
• HTML5
• Office Management
• System Administration (3 years)
• Microsoft Office
• iOS
• Mac OS (2 years)
• Payroll
• OneSite
• LIHTC
• CRM software (2 years)
• Mentoring (3 years)
• Linux
• Drafting (3 years)
• Legal drafting
• Search engines (8 years)
• Software troubleshooting (2 years)
• Workforce management (3 years)
• Avaya (4 years)
• Leadership
• Financial services
• Document management
• HIPAA
• Data collection
• Applied behavior analysis
• Workday
• Communication skills
• Computer literacy
• Workday
• Microsoft Excel
• Computer skills
• Data entry
• Microsoft Word
• Cash register
• Guest services
• Customer service
• Cash handling
• Front desk
• Banking
• Fashion retail
• Fraud prevention and detection
• Interviewing
• Hotel experience
• Kronos
• Telemarketing
• Mentoring
• Tax experience
• Customer relationship management
• Recruiting
• Proofreading
• QuickBooks
• Office management
• Yardi
• Workday
• Account management
• Creative writing
• iOS
• Remote access software
• OPERA (3 years)
Military Service
Branch: United States Army
Service Country: United States
Rank: E7
April 2010 to July 2015
Certifications and Licenses
Driver's License
April 2018 to April 2024
food handler certificate
First Aid Certification
PERC Card
Armed Security License
Assessments
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic computer skills — Proficient
June 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Front desk agent (hotel) — Proficient
September 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Sales fit — Proficient
June 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Teamwork: Interpersonal skills — Proficient
February 2021
Responding to challenging team situations at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have over twent-five years professional experience with the public. I am professional in appearance and presentation,
I am Self-motivated and confident in making independent decision, I am well organized and able to meet deadlines.
I am Effective working alone and as team player,
Proficient in Word, Excel and
MS Outlook,
Exceptional Organizational & Time Management Skills, Ability to Handle Multiple Task,
Communications & Customer Service Skills,
Exceptional Written and Verbal Communications Skills. Internship:
Freddie Mae Film5
• Overseeing day-to-day operations and keeping the CEO appraised of significant events.
• Creating operations strategy and policies.
• Communicating strategy and policy to employees.
• Fostering employee alignment with corporate goals.
• Overseeing human resource management
• Accounting functions including
• Credit control,
• Preparing budgets and financial statements,
• Coordinating financing and fund raising,
• Monitoring expenditure and liquidity,
• Managing investment and taxation issues,
Reporting financial performance to the board, and providing timely financial data to the CEO
Contact this candidate