Team Leader Customer Service

Ariel Baring

*** ****** ******

Sikeston, MO ****1

E-mail: ************@*****.***

Mobile # 099********

Summary

Ariel Baring is well experienced in leadership and management in the corporate industry particularly in account management and customer service fields. He has been successful in this field due to his sound analytical and problem-solving skills. He is a great team player with good interpersonal and communication skills.

Personal Data

Age : 41 years old

Pronouns : He/Him/His

Birth Date: December 03, 1982

PRC License.: 0909294

Work History

June 2017 Current Position: Training Team Lead/

Senior Business Operations Team Leader

- April 2024 Manulife Business Processing Services August 2015 Last Position Held: Executive Administrator

-June 2017 Symetrix Data & Security

Assistant to the director

Improve and sustain collections and stock control processes Work closely with Accounts and director for financial reports May 2015 Last Position Held: Operations Manager

-August 2016 Teletech

Client management

Coordination with Operations Support

Design and develop initiatives to improve operations Conducted business reviews with clients

July 2014 Last Position Held: Team Leader

-February Multirational Insourcing Solutions

2015

October 2014 Last Position Held: Team Leader

-July 2015 The Results Companies

Assumed Graduate School Dean POC responsibilities

Collaborated with trainers in creating developmental strategies for trainees January 2009 Last Position Held: Team Leader

-October 2013 Convergys Corporation

October 2006 Last Position Held: Account Manager

-January 2009 Western Wats Philippines Incorporated Planning, executing, monitoring and closing of projects Projected budget and scheduled estimation and management Managed project team members

June 2004 Last Position Held: English Instructor

-July 2006 University of Cebu in Lapulapu and Mandaue Skills

Education

Tertiary

University of San Carlos

P. del Rosario Street, Cebu City 6000

Certificate Course in Montessori Education

University of Cebu-LM

A.C. Cortes Avenue, Looc, Madaue City

6014

BS in Secondary Education, English

1998-2004

Certifications and Workshops

COPC High Performance Management

Technique Training (On-going)

Six Sigma- Green Belt

- Lean and Value Stream Mapping

- Agile

- Root Cause Analysis

- Four Disciplines of Execution

Human Center Design- LUMA Practitioner

Program (Feb 2022)

Manager- Preventing Discrimination,

Harassment, and Workplace Violence

(Dec 2021)

LeanIn 50 Ways to Fight Bias (Nov 2021-

Facilitator)

I Am Remarkable (Nov 2021- Silver Tier

Facilitator)

Creative Thinking Workshop (Oct 2021)

Building Psychological Safety Workshop

(Oct 2021)

Path Mentorship (Sep 2021)

Advanced Business Correspondence (Aug

2021)

Negotiation Skills (Jul 2021)

Pursuit Leaders Series (May 2021-

Facilitator)

Pursuit Leader Series- Development and

Coaching (Mar 2022)

Competency-Based SelectionInterview-

Ateneo CORD (August 2019)

Office Applications Other Skills

MS Excel Presentation

MS Powerpoint Facilitation

MS Word Typing

Planner Communication

MS Forms Problem Solving

MS Teams Project Management

Whiteboard Interpersonal

Kahoot

Mural

Slido

Compass

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