Call Center Customer Service
Resume:
Chedline Moise
Hairdresser makeup bartender
Pompano Beach, FL 33069
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Hookah Server
Wall lounge - Miami Beach, FL
March 2019 to Present
Entertaining customer making hookah up sale breaking down hookah and cleaning up Bartender/Waitress
Nightclub - Hialeah, FL
March 2017 to Present
Make drinks mixology serving food entertaining customers cash handling Call Center Sales Agent/ Sirius XM/ Work @ Home
Sirius XM Radio - Deerfield Beach, FL
May 2020 to April 2022
Responsibilities:
• Making Outbound calls to customers with a previous or current EBR status (Existing Business Relationship)
• Answering customer requests or inquiries
• Upselling products and/or services to the customer
• Identifying and resolving customer issues using problem-solving skills
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients' products, services and promotions
• Putting the customer first and remaining polite and professional at all times
• Documenting all customer information, communications and sales in a computer system
• contacting existing customers through leads that will be provided by SIRIUSXM, renewing their subscription and providing exceptional customer service. As an Outbound Sales Representative you will also be responding to inquiries about different products and services and processing payments. Server/Bartender
Pink tea cup - Miami Beach, FL
August 2019 to October 2021
• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
• Respond to additional patron requirements by inquiring of needs; observing dining process
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Properly open and pour wine at the tableside
• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
• Contribute to team effort by accomplishing related results as needed
• Provide welcoming phone greeting and following Guest ordering procedures
• Convey menu information over the phone to Guests and give accurate estimate of delivery time
• Perform basic cleaning tasks as needed or directed by supervisor
• Fill in for absent staff as needed
• Assist with special events as needed
• Adhere to grooming and appearance standards consistently
• Promptly address customer service issues and refer customers to management when necessary Bartender
HardRock Stadium - Miami Gardens, FL
June 2016 to January 2019
Greetings customer
Events and concerts planning
inventory
up sales
Mixing and making
Gl staff
Warehouse - Pompano Beach, FL
January 2010 to August 2018
Assembly line worker packing picking labeling shipping and handling cleaning up Station Bartender/Waitress
Albert's Caribbean Restaurant - Fort Lauderdale, FL March 2015 to February 2018
Responsibility:Answering questions about menu selections and recommendations when requested. Skillfully anticipated bad address guest's and service needs Writing up order's and coordinate with kitchen to complete on time and accurately. Skills:Food snd beverage handling expert
Back of the house operations bad understanding
Cash handling
Strong customer relationship builder
Bilingual Speaker
Makeup Artist/Sales Associate
Boutique store - Pompano Beach, FL
January 2016 to November 2017
Doing full face Makeup i brow and lashes sales on different cosmetics products assistant customer Warehouse Worker
Prologistics Staffing - Pompano Beach, FL
April 2013 to September 2017
Shipping and receiving packing packing labeling cleaning up station Barber/Stylist
Barber shop - Fort Lauderdale, FL
July 2014 to May 2016
Responsibility:Trim and style hair for weddings and special occasions. Develop new hair styling techniques using creativity and knowledge of trends. Create repeat business by developing long-term relationships with regular customers. Skills:Kept current on hair products and their chemical composition, structure,and properties Educated customer's on proper hair care
Bilingual Speaker
Education
Certificate in Make up artist/skin care
Boca Beauty Academy - Boca Raton, FL
July 2017 to January 2018
Certificate in Barbara and cosmetology
Florida Barber Academy - Pompano Beach, FL
2014 to 2015
Skills
• Salon fashion design make up inventory customer servers (7 years)
• Waitress (3 years)
• Hostess (3 years)
• Restaurant Server (4 years)
• Waiter (4 years)
• Mixologist (3 years)
• Bartending (3 years)
• Busser (Less than 1 year)
• Barback
• Customer Service (10+ years)
• Sales
• Server (3 years)
• Upselling
• Cash Handling
• POS
• Hair Styling
• Makeup Application
• Cash Handling
• Food Handling
• Food Preparation
• Hair Styling
• Makeup Application
• Nail Care
• POS
• Upselling
• Cooking
• Banquet Experience
• Retail Sales
• Assistant Manager Experience
• Cashiering
• Food Service
• Food Safety
• Kitchen Experience
• Guest Services
• Merchandising
• Management
• Catering
• Microsoft Word
• Word Processing
• Sales Experience
• Telecommunication
• English
• Cleaning Experience
• Packaging
• Microsoft Powerpoint
Certifications and Licenses
Bartending
January 2018 to Present
Barber
October 2015 to Present
Cosmetology
March 2010 to Present
TABC
Food Handler
Bartending
March 2016 to Present
food handler certificate
Bartender License
Cosmetology License
Esthetician License
LPN
CNA
Assessments
Bartending — Proficient
July 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Work motivation — Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Proficient
Bartending — Proficient
October 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate