Customer Service Representative
Resume:
Alysia Cooper
Dedicated Professional
Stony Creek, VA 23882
*************@*****.***
Highly motivated indimaintaining over 7 years of customer service experience. I am seeking employment where as I can help individuals in any way possible to provide them with a better.
Authorized to work in the US for any employer
Work Experience
PCA/Caregiver
Moms In Motion/ Public Partnership - Petersburg, VA March 2023 to Present
• Assist with everyday needs such as bathing, transportation and medical needs
• Record patient history and personal information
• Measure vital signs, such as blood pressure
• Give patients injections or medications as directed by physicians and as permitted by state law
• Schedule patient appointments
• Transport patient to and from appointments
Customer Service Representative
Randstad - Petersburg, VA
November 2019 to November 2020
Work From Home
• Enrolling customers into Medicaid via phone in a high call volume setting
• Providing accurate information
• Following a scripted application form
• Providing great customer with a happy upbeat tone Cashier/Customer Service
Walmart - Petersburg, VA
March 2016 to October 2019
• Provides member service by acknowledging the member and identifying members needs
• Assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services
• Providing guidance and support to members regarding member self-service technology
• Processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types
• Assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.
CNA - Certified Nursing Assistant
Public Partnership
Education
High school or equivalent in General Studies
Penn Foster High School
October 2021 to May 2022
Skills
• Food Service
• Cashiering
• Caregiving
• Vital Signs
• Home care
• ADLs
• Senior care
• Food preparation
• Host/hostess experience
• Laundry
• Patient care
• Alzheimer's care
• Customer service (7 years)
Certifications and Licenses
PCA
May 2013 to Present
CNA
Additional Information
COMPUTER SKILLS
• 40 wpm
• Basic Troubleshooting
LANGUAGE SKILLS
• English (reading, written, and verbal)
• Business Writing proficiency
OTHER SKILLS
• Strong communication skills (reading, verbal, and written)
• Strong organizational skills, accuracy, and attention to detail
• Outstanding attendance
• Prompt and professional
• Problem solver
• Organized
• Considerate and helpful
• Over all positive attitude
• Self-motivator
• Detail oriented
Contact this candidate