Customer Service Accounts Receivable

Mandy A. Thatcher

** * ***** ******

Chillicothe, Ohio 45601

Cell: 740-***-****

Email: *****.********@*****.***

Career Overview

Committed and motivated with exceptional customer-relation and decision-making skills, wide range customer service, office, medical and factory experience. Strong work ethic, professional demeanor and great initiative.

Professional Experience

Accounts Receivable Specialist

Hopewell Health Centers

August 2023-present

Responsible for processing third party claims, including cross-over insurance claims. Behavior health billing and FQHC. Review patient accounts for potential sliding fee scale discount. Processing payments received by patients and third party through mail. Issue and track refunds to patients and insurance companies. Communicate with patients and insurance companies concerning patient’s accounts. Running monthly reports to determine delinquent claims. Researching and re-billing. Assisting with Switchboard. Coordinating physician insurance credentialing, including application completion, and compiling supporting documentation. EMR, ECW. Working from many different portals, Trizetto, Availty, etc. Microsoft Excel, Word.

Server

July 1996-Present

Crispie Creme Donuts

•Customer service, serving duties, operating cash register, opening and closing duties, fulfilling orders, record keeping, accounting duties. Responsibilies include opening and closing the Drive-Thru 4 days a week, cashing out approx 75 vehicles per hour.

Administrative Assistant

May 2012-Feb 2013

OakBridge Financial LPL

•Computer system, filing, customer service, bank deposits, Excel, Word, pulling up financial information, opening accounts, ordering office supplies, answering telephone, scheduling and preparing annual reviews, mail, sending and receiving correspondence.

Office Assistant/Administration

February 2007 to May 2012

Adena Health System - Chillicothe, Oh

•Adninistration duties:Computer, customer service, Filing, scheduling appointments, sending/receiving correspondence, Patient contact. Answering phone, operating fax machine, collaborating with Physicians and staff to ensure best possible patient care. Scheduling lunches for physicians and staff, met performance goals by reducing the budget on the ordering of office supplies by using Kanban System, familiar with Six Stigma Black Belt, current Yellow Belt Certification, implemented new organization system in Medical Records, Awarded full duties of Medical Records lead, many awards of Excellence in Teamwork and Productivity. Performed accounts receivable duties including collecting cash payments, deposits, managing discrepancies, documentation, and managed time of service collections. Surgery billing, Medicare medicaid & commercial. Supported and followed all HIPPA regulations.

Phlebotomist/Administration

February 2006 to February 2007

Fayette County Memorial Hospital- Washington CH, OH

•Performed Phlebotomy, Medical billing, medical records, customer service, answering multi-line telephone, fax machine, sending/receiving correspondence. Administration duties, scheduling appointments, updated patient accounts, computer. Insurance verification, collecting & posting cash payments.

Education

AAPC 2023-Present

2023-Present-Billing & Coding

Certification-Professional Biller, complete.

LPL University 2012

Bachelor’s Degree in Financing

Ohio University, 2005 Coursework includes: Keyboarding, Computers, Office, Speech, Communication, Sociology and Psychology Medical terminology, Anatomy & Physiology, Chemistry.

Chillicothe, OH, USA

Associates Degree- Deans List 2003 & 2011

*References available upon request

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